Associate Field Service Engineer – Fixed Term, 12-month assignment

Xibo Open Source Digital Signage

Associate Field Service Engineer training with the flow cytometry service team at Sony Biotechnology. Hands-on technical field experience in the New England and NY Metro regions.

Posted 7/1/2026full-timeRemote • Connecticut, Massachusetts, New Jersey, New York • 🇺🇸 United StatesJuniorMid-Level💰 $55,000 - $60,000 per yearWebsite

About the role

Key responsibilities & impact

Train alongside Field Service Engineers at customer site visits, including installations, preventive maintenance, and repairs
Assist with troubleshooting technical issues related to flow cytometry instrumentation
Learn and follow service procedures, technical memos, safety standards, and documentation requirements, along with how to use Salesforce and prepare a Field Service Report
Communicate product quality observations or service concerns to appropriate team members
Work closely with Field Service, Sales, and Field Applications teams
Support customer satisfaction through professional communication and timely follow-up
Assist with maintaining service parts and inventory organization, completing expense reports in a timely manner and entering hours into your timesheet on a weekly basis
Develop understanding of flow cytometry systems, including optics, fluidics, electronics, and pneumatics
Travel to customer sites as required within the assigned region

Requirements

What you’ll need

Recent college graduates within the past 6 months
Must hold a 2-year Associate degree or 4-year Bachelor’s degree (preferred)
Degree should be in Engineering, Biomedical Engineering, Electronics, Mechanical Engineering, Life Sciences, or a related technical discipline
Interest in field service, laboratory instrumentation, medical devices, biotechnology, or life science equipment
Strong analytical and problem-solving skills
Strong customer focus and professional communication skills
Highly organized with good follow-up skills
Self-motivated team player with a willingness to learn
Basic understanding of flow cytometry or related scientific disciplines is a plus
Computer skills required, including typing, email, and basic software use
Must have a valid driver’s license and own or have access to a reliable vehicle
Must hold a valid U.S. passport for potential travel to Canada
Must be authorized to work in the United States
Ability to travel, including overnight travel, as needed
Flexibility with schedule and ability to adapt to last-minute changes

Benefits

Comp & perks

Medical, dental, and vision coverage with coverage for spouses/domestic partners and child dependents
Long Term Care: A voluntary Long-Term Care (LTC) benefit with a life insurance component
Mental health and emotional well-being benefits at no cost to you, your spouse/domestic partner and child dependents
Flexible Work Arrangements, including remote and hybrid work schedules
Time off to include vacation, paid holidays, sick leave, Summer Fridays (early release), and a winter break between Christmas and New Year’s Day (based on business needs)
A wide variety of employee business resource groups (EBRGs)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Flow CytometryTechnical TroubleshootingService ProceduresDocumentation RequirementsBasic Software UseInventory OrganizationExpense ReportingField Service ReportingOpticsElectronics

Soft Skills

Customer FocusProfessional CommunicationOrganizational SkillsTeam PlayerSelf-Motivated

Certifications

Valid Driver's LicenseValid U.S. Passport