Xibo Open Source Digital Signage

Customer Success Manager

• Design, implement and deploy automated email and SMS customer journeys in Salesforce Marketing Cloud
• Monitor and optimize existing journeys to meet company goals and drive customer experience
• Use scripting to provide dynamic data to communications
• Collaborate with data activation teams to drive consistent audience segmentation strategies
• QA and troubleshoot customer journeys to ensure responsiveness, device-friendliness, tracking, and functionality
• Partner with ecommerce engineering team to ensure seamless transactional email customer experience
• Track and report on automated CRM journeys
• Drive process and documentation improvements to support operations efficiency
• Define requirements for implementation and integration of marketing automation platform
• Support special projects as assigned
• Report to the Digital Marketing Strategy lead and support multiple business categories

CRM Automation Specialist

Engineering Manager

• Lead, mentor, and empower a growing team of engineers to deliver high-impact solutions aligned with strategic business goals and outcomes.
• Foster a strong, inclusive, and collaborative engineering culture that emphasizes innovation, accountability, and continuous learning.
• Drive the successful delivery of multiple cross-platform projects by guiding teams in effective estimation, planning, and iterative value delivery.
• Collaborate effectively across global business units and product teams , navigating time zone differences to ensure alignment and progress.
• Execute and iterate on the team's vision, strategy, and roadmap , ensuring initiatives remain focused, achievable, and value-driven .
• Champion change and continuous improvement , identifying and implementing opportunities to enhance team performance, processes, and outcomes.
• Operate with autonomy and ownership in a large, distributed environment, consistently delivering results while managing complexity and ambiguity.

Software Engineering Manager

• Lead, mentor, and empower a growing team of engineers to deliver high-impact solutions aligned with strategic business goals and outcomes
• Foster a strong, inclusive, and collaborative engineering culture that emphasizes innovation, accountability, and continuous learning
• Drive the successful delivery of multiple cross-platform projects by guiding teams in effective estimation, planning, and iterative value delivery
• Collaborate effectively across global business units and product teams, navigating time zone differences to ensure alignment and progress
• Execute and iterate on the team's vision, strategy, and roadmap, ensuring initiatives remain focused, achievable, and value-driven
• Champion change and continuous improvement, identifying and implementing opportunities to enhance team performance, processes, and outcomes
• Operate with autonomy and ownership in a large, distributed environment, consistently delivering results while managing complexity and ambiguity
• Oversee integration and deployment of Sony’s Engagement Platform across multiple business units (Sony Electronics, Sony Pictures, Sony Sports, and other Sony operating companies)
• Work closely with global stakeholders including business users, product managers, and cross-functional technical teams
• Report to the Director of Engagement Platform Engineering and scale team capabilities and engineering excellence

Full-stack Engineer

• Build secure, scalable, and user-friendly internal applications that support the Sony Engagement Platform
• Architect, design and develop RESTful API Endpoints, ensuring high performance, scalability and maintainability
• Collaborate with Front-End Engineers and develop dynamic, responsive and user-friendly web applications
• Define Data Models and database schemas and manage relational databases or NoSQL databases ensuring data integrity and performance
• Create and maintain documentation of application design, configuration and maintenance
• Provide accurate timelines for specific tasks assigned and participate in planning
• Participate in scheduled on-call rotation and respond to emergencies
• Collaborate with senior engineers and cross-functional partners to design, develop, and maintain high-quality features
• Decouple application development from platform services to enable teams to deliver at scale

Software Engineer II

Sales

• Sony Electronics Inc. is looking for the risk-takers, the collaborators, the inspired and the inspirational.
• Sony's Purpose: fill the world with emotion, through the power of creativity and technology.
• Role: Technical Sales Support Representative for Custom Installation Channel, focus on East Coast territory.
• Create positive impression of Sony and offer sales support for Sony dealers and installers.
• Build rapport with different audiences and create a 'Sony first' mentality with dealers in the territory.
• Maximize product sales by supporting Sony dealers, distributors, and sales rep companies within the territory.
• Provide product education, system design assistance, data collection, and training (virtual and in-person).
• Host trainings for dealers and distributors; support sales through consultative collaboration.
• Monitor demo product inventory, manage demo samples, facilitate product evaluations across territory.
• Support National, Regional, & Local industry and dealer events as a brand representative of Sony.
• Conduct demonstrations and directly assist dealers; gather and report field and channel feedback.
• Work with other Regional Managers and TSS’s to achieve group goals and deliver a consistent dealer experience.
• Be a point of contact for dealers for troubleshooting and direct them to service team.