Field Service Engineer

Accuray

Field Service Engineer providing on-site and remote technical support for TomoTherapy and CyberKnife systems. Responsible for equipment issues, customer service, and project support in New York.

Posted 7/3/2026full-timeNew York City • New York • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Provide on-site and remote technical support for TomoTherapy and CyberKnife customers
Manage and resolve customer equipment issues on-site
Timely response to customer requirements regarding medical equipment and therapy
Support in-house service personnel as needed
Maintain communication with manager and team members regarding customer matters
Provide installation, repair, upgrade, and maintenance support for systems
Train other Customer Support staff and site personnel as required
Maintain documentation of work activities
Assist in the review and development of service documentation

Requirements

What you’ll need

Minimum 5 years’ experience in field service, installation, and troubleshooting complex electronic equipment or bachelor’s degree in relevant field with less field experience considered
Strong system-level troubleshooting skills
Strong computer skills with an understanding of basic networking
Must be able to communicate complex information to a wide range of audiences including executive level management
Previous experience in large medical device field service strongly preferred
Bachelor's degree in engineering preferred

Benefits

Comp & perks

Health insurance
401(k) matching
Flexible work hours

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Technical SupportInstallationRepairTroubleshootingMaintenanceDocumentationCustomer Equipment IssuesComplex Electronic EquipmentService Documentation DevelopmentTraining

Soft Skills

CommunicationTeam CollaborationCustomer Service