Accuray

Field Engineer

• Provide installation, repair, upgrade, and maintenance support for TomoTherapy and CyberKnife systems located at assigned customer sites
• Promote customer satisfaction through the timely response to customer calls, clear and effective communications with internal and external customers, professional appearance, and efficient repair/maintenance activities
• Maintain regular communication with direct manager, peer field personnel, and commercial team members for any customer matters requiring attention
• Support is provided to the customer remotely by phone, internet and by onsite visits, as determined by the machine status or customer requirementsMaintain complete and timely documentation of work activities
• Initial review of customer issues, such that customer concerns with product performance and safety are quickly communicated to Accuray for appropriate review and handling
• Assist in the training of other Customer Support staff, and customer or site personnel with respect to maintenance and service activities, as required
• Work with other FSEs and/or Customer Support Staff on CyberKnife or TomoTherapy products as required
• Appropriate care of parts inventory and prompt return of replaced parts that are required to be returned to Accuray for processing
• Appropriate management and timely completion of expense reports incurred in the field for customer service or company required travel and/or training
• Assist in the review and development of service documentation
• Assist in identification and development of field support tools and test equipment

Field Service Engineer