Accuray

Sales

• Collaborate with the sales team to develop a sales growth strategy in the assigned territory.
• Provide clinical expertise and guidance for the company's systems during the sales process.
• Conduct effective and professional product demonstrations and evaluations for potential customers.
• Identify and pursue opportunities for customer improvement and satisfaction after initial sales.
• Manage key KOL relationships in the region, ensuring satisfaction and loyalty to the company.
• Act as a liaison between the KOLs and the company.
• Collaborate with internal stakeholders to disseminate the voice of the customer.
• Cover entire region map, including supplemental cold calling for sales presentations.

Clinical Sales Director

• Secure qualified meetings/presentations with radiation oncology departments
• Drive prospecting activity via phone, email, digital outreach and targeted in-person efforts
• Develop working knowledge of Accuray platforms
• Align meetings with customer needs
• Coordinate with Regional Sales Director and Clinical Sales Director
• Support preparation and follow up for customer meetings
• Track appointment setting activity and follow up actions in CRM
• Maintain accurate documentation of customer interactions

Regional Sales Associate

Field Engineer

• 当社の放射線治療機器の導入先における定期点検およびメンテナンス
• 顧客施設現場においてのサポート
• 電話での問い合わせ対応

Field Service Engineer

• Provide installation, repair and maintenance support to Accuray systems.
• Support is provided to the customer remotely by phone, internet and by on-site visits.
• Promote the highest level of customer satisfaction through timely response and clear communication.
• Self-manage schedule and work priorities to ensure urgent customer requirements are addressed timely.
• Accurate and clear documentation of work activities to provide appropriate documentation of the product service history.
• Appropriate care of parts inventory and prompt return of replaced parts to Accuray stock.
• Assist in the development of service documentation and training of customer support staff.

Clinical Sales Director

Regional Sales Associate

Field Service Engineer

Field Service Engineer – EIMEA