Accuray

Field Engineer

• Provide installation, repair and maintenance support to Accuray systems.
• Support is provided to the customer remotely by phone, internet and by on-site visits.
• Promote the highest level of customer satisfaction through timely response and clear communication.
• Self-manage schedule and work priorities to ensure urgent customer requirements are addressed timely.
• Accurate and clear documentation of work activities to provide appropriate documentation of the product service history.
• Appropriate care of parts inventory and prompt return of replaced parts to Accuray stock.
• Assist in the development of service documentation and training of customer support staff.

Field Service Engineer – EIMEA

Sales

• Owns full strategic direction and coverage of regional map
• Strong focus on assessing needs and issues in order to maintain existing Install Base
• Focus on and setting upgrade pricing strategies
• Develop strategies to expand footprint within existing install base
• Develop strategy to effectively approach Academic accounts
• Must learn both platform technologies and expertly present to all segments of the market
• Manage and nurture relationships with the installed base
• Conduct quarterly business reviews with customers
• Identify and capitalize on upgrade sales opportunities
• Provide continuous support throughout the product lifecycle
• Primary contact for all installations relative to options and upgrades available
• Investigates customer complaints and coordinates the mediation until customer satisfaction
• Leverage the clinical applications team to ensure optimal utilization of the Accuray systems

Regional Sales Director – South Central US

• Owns full strategic direction and coverage of regional map
• Strong focus on assessing needs and issues in order to maintain existing Install Base
• Focus on and setting upgrade pricing strategies to ensure continuous service and value for customers
• Develop strategies to expand footprint within existing install base
• Develop strategy to effectively approach Academic accounts
• Must learn both platform technologies and expertly present to all segments of the market
• Manage and nurture relationships with the installed base
• Conduct quarterly business reviews with customers
• Identify and capitalize on upgrade sales opportunities
• Provide continuous support throughout the product lifecycle
• Primary contact for all installations relative to options and upgrades available
• Responsible for continuing customer education regarding new capabilities and upgrades

Regional Sales Director

• Represents Accuray effectively and professionally to the market.
• Manages indirect channel partners driving the business in the territory, achieving the targets (sales, business expansion and profitability), and growing Accuray’s footprint in the territory.
• Negotiates and manages agreements for the indirect channel partners.
• Drives qualitative and quantitative performance of indirect channel partners including channel optimization and adequate coaching.
• Supports the indirect channel partners to ensure successful product positioning and competitive offering.
• Establishes robust business plans and accurate sales forecasts.
• Develops account specific sales strategies and applies sales tactics to meet the company’s regional objectives.
• Performs territorial analysis to identify customer needs in terms of Accuray products, competitor activities, markets trends and emerging opportunities and converts them successfully into business opportunities for Accuray.
• Builds-up and maintains an in-depth, comprehensive knowledge and expertise on Accuray’s product portfolio.
• Manages leads & opportunities throughout the entire chain from identification till successful contract closure.
• Expands collaborative network of KOL advocators.
• Creates, maintains and nurtures relationships with key accounts, ensuring highest satisfaction levels and fostering long-term partnerships with Accuray users, customers and prospect including radiation oncologists, radiation therapists, medical physicists and healthcare executives.
• Collaborates productively with international, cross-functional teams.
• Ensures compliance with company policies and procedures in all channel partner activities.
• Represents Accuray at relevant exhibitions and congresses.

Field Service Engineer – EIMEA

Regional Sales Director – South Central US

Regional Sales Director

Sales Manager