Accuray

Field Engineer

• Accuray EIMEA is searching for a Field Service Engineer, home-office based in Ludhiana region (India).
• The person in this position has front-line responsibility for installations, remote and on-site diagnostics prior to repair services as well as periodic maintenance visits on Accuray systems.
• The successful candidate must have proven ability to diagnose and resolve problems on highly sophisticated software, electronic and mechanical robotic devices at clinical sites and major hospitals.
• Build customer relationships through your effective use of technical knowledge to install, service, and maintain Accuray products.
• Solve a broad range of hardware and/or software problems of varying scope and complexity.
• Self-management of schedule and work priorities to ensure that urgent customer requirements are addressed swiftly, promoting the highest level of customer satisfaction through timely response, effective communications, professional appearance and efficient repair/maintenance activities.
• Accurate and clear documentation of work activities completed in Service software program, providing appropriate detailed audit records of the product service history.
• Appropriate care of parts inventory and prompt return of replaced parts to the stock.
• Timely completion of Timesheets and Expense reports in dedicated software program.
• Assist in the development of service documentation with the Customer Service team.
• Training of customer on-site personnel with respect to maintenance and service activities.
• Assist in identification and development of Field Support tools and test equipment.
• Engage in required product and quality training locally and/or abroad.

Field Service Engineer

• Provide on-site and remote technical support for TomoTherapy and CyberKnife customers
• Manage and resolve customer equipment issues on-site
• Timely response to customer requirements regarding medical equipment and therapy
• Support in-house service personnel as needed
• Maintain communication with manager and team members regarding customer matters
• Provide installation, repair, upgrade, and maintenance support for systems
• Train other Customer Support staff and site personnel as required
• Maintain documentation of work activities
• Assist in the review and development of service documentation

• Front-line responsibility for installations, remote and on-site diagnostics prior to repair services
• Periodic maintenance visits on Accuray systems
• Build customer relationships through effective use of technical knowledge
• Solve a broad range of hardware and/or software problems
• Self-management of schedule and work priorities
• Accurate and clear documentation of work activities
• Train customer on-site personnel regarding maintenance and service activities
• Engage in required product and quality training locally and/or abroad
• Assist in the development of service documentation

Sales

• Owns full strategic direction and coverage of the regional map
• Maintain existing Install Base
• Develop strategies to expand footprint within existing install base
• Manage and nurture relationships with the installed base
• Conduct quarterly business reviews with customers
• Identify and capitalize on upgrade sales opportunities
• Provide continuous support throughout the product lifecycle
• Investigates customer complaints and coordinates the mediation until customer satisfaction

Regional Sales Director

• Own and deliver the regional capital quota for CyberKnife and Radixact systems
• Drive new system placements through greenfield expansion and competitive displacement opportunities
• Maintain accountability for capital revenue performance, unit volume, and regional forecast accuracy
• Prospect, qualify, and convert high-quality opportunities across targeted health systems and standalone accounts
• Lead 12–24 month committee-driven capital sales cycles, navigating clinical, financial, and executive decision-makers
• Maintain 4x pipeline coverage to ensure consistent capital performance
• Convert qualified leads generated by RBDMs into active, well-governed sales opportunities
• Engage C-suite stakeholders (CEO, CFO, COO) while building strong physician and clinical champions
• Effectively communicate Accuray’s clinical, operational, and financial value propositions to diverse buyer audiences
• Navigate both enterprise and department-level stakeholders to drive alignment and decision velocity
• Partner with Technical Sales Specialists on must-win and complex deals to secure technical differentiation and closure
• Collaborate with Clinical Sales Directors and internal stakeholders to ensure seamless clinical validation and execution
• Coordinate with Marketing, Service, Finance, and Contracting teams to execute competitive deal strategies
• Maintain accurate forecasting with disciplined pipeline governance and ±10% forecast accuracy
• Ensure rigorous CRM usage and opportunity hygiene within Salesforce
• Provide timely, accurate updates on opportunity status, risks, and close plans

Field Service Engineer

Field Service Engineer

Field Service Engineer

Regional Sales Director

Regional Sales Manager