Field Service Engineer

Accuray

Field Service Engineer responsible for installations and support of radiotherapy systems in India. Engage in diagnostics, maintenance, and customer relationship management.

Posted 7/24/2026full-timeRemote • 🇮🇳 IndiaJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in diagnosing and resolving complex issues with electronic and mechanical robotic devices, while maintaining strong customer relationships and ensuring high levels of satisfaction. Proficient in service documentation and inventory management, with the ability to work independently and manage multiple tasks effectively.

Highest-signal resume keywords

Field Service EngineeringTroubleshooting Complex Electronic EquipmentCustomer Relations SkillsMechanical Engineering DegreeSoftware Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Installation of Accuray SystemsRemote DiagnosticsOn-Site DiagnosticsMaintenance of Robotic DevicesService DocumentationNetwork KnowledgeProblem SolvingParts Inventory ManagementTimesheet ManagementExpense Reporting

Soft Skills

Self-StarterOrganizational SkillsEffective CommunicationService-Oriented ApproachAbility to Work Under Pressure

Tools & Technologies

Service Software ProgramField Support ToolsTest Equipment

Industry Keywords

Medical Care IndustryClinical SitesRobotic DevicesCustomer ServiceTechnical Knowledge

About the role

Key responsibilities & impact

Accuray EIMEA is searching for a Field Service Engineer, home-office based in Ludhiana region (India).
The person in this position has front-line responsibility for installations, remote and on-site diagnostics prior to repair services as well as periodic maintenance visits on Accuray systems.
The successful candidate must have proven ability to diagnose and resolve problems on highly sophisticated software, electronic and mechanical robotic devices at clinical sites and major hospitals.
Build customer relationships through your effective use of technical knowledge to install, service, and maintain Accuray products.
Solve a broad range of hardware and/or software problems of varying scope and complexity.
Self-management of schedule and work priorities to ensure that urgent customer requirements are addressed swiftly, promoting the highest level of customer satisfaction through timely response, effective communications, professional appearance and efficient repair/maintenance activities.
Accurate and clear documentation of work activities completed in Service software program, providing appropriate detailed audit records of the product service history.
Appropriate care of parts inventory and prompt return of replaced parts to the stock.
Timely completion of Timesheets and Expense reports in dedicated software program.
Assist in the development of service documentation with the Customer Service team.
Training of customer on-site personnel with respect to maintenance and service activities.
Assist in identification and development of Field Support tools and test equipment.
Engage in required product and quality training locally and/or abroad.

Requirements

What you’ll need

Hold a bachelor's degree in mechanical or electrical engineering or equivalent by experience.
Preferably 2 years’ hands-on experience in Field Service, installation and troubleshooting complex electronic equipment, ideally in medical care industry.
Good H/W and S/W computer skills, including network knowledge.
Ability to quickly learn to use new software tools.
Capable of prioritizing multiple tasks and discerning urgency in a dynamic, fast-paced environment.
Demonstrates exceptional customer relations skills and a robust service-oriented approach.
Be a self-starter and work without close supervision, be able to successfully schedule, organize and conduct field service activities in assigned territory.
Ability to work efficiently with customers and colleagues in difficult and stressful situations.
Represents our company in a positive, professional manner.
Fluent reading, writing, and speaking in local language and English.
Must be comfortable with extensive travel (up to 50% travel time), sometimes on short notice, and occasional after-hours support requirements.
To qualify for this position, candidates must be able to furnish proof that they are authorized to work in the country they are applying on a permanent basis without sponsorship.

Benefits

Comp & perks

Support is provided remotely, from the home office, and by regular on-site visits to hospitals.