Customer Support

• Manage correspondence with clients, 90% via email, 10% phone; triage, troubleshoot, and resolve client issues regarding platform navigation, account access, and questions
• Track inquiry metrics (response times, resolutions) within the CRM and cleanly escalate complex technical, financial, or contract issues to internal teams
• Identify recurring client pain points and proactively address, including but not limited to, updating client-facing FAQs and internal resource guides
• Intake and review membership and account set-up applications, including receiving applications, checking them for accuracy, following up on any missing information, and processing account set-up once the application has been verified
• Troubleshoot system issues (Salesforce, HubSpot) when features aren't working as expected, identifying the root cause and working toward a fix or improvement
• Maintain and update records in Salesforce/HubSpot to ensure information is accurate
• Create and analyze membership reports
• Proof outbound communications to ensure flawless formatting and compliance with brand standards

Client Support Specialist

• Handle client's customer service, technical support, billing, retention and product related inquiries with empathy and patience
• Ask probing questions and use critical thinking to determine root cause of the issue
• Clearly document the caller’s inquiry, troubleshooting steps taken and resolution/next steps
• Compose professionally written emails and follow proper escalation procedures
• Educate and guide customers, of all technical skill levels, through troubleshooting processes using multiple web-based tools

Customer Care Team Member

• Coordinate and facilitate academic functions such as enrollment, onboarding, and advising functions
• Serve as a point of contact for matters relating to these functions
• Work collaboratively across the university to ensure a seamless student experience
• Identify gaps in current processes and recommend/develop new ones
• Serve as liaison between team and project managers
• Develop comprehensive communication plans for various processes

Operations Support Specialist

• Handle escalated calls regarding customer service and technical support for product-related inquiries with empathy and patience.
• Acquire customer and issue-related information to input into the CRM database.
• Ask probing questions and use critical thinking to determine the root cause of an issue.
• After identifying the issue, utilize all appropriate troubleshooting steps to resolve the issue.
• Work as a consultative partner to your customer, building rapport and providing direction.
• Provide optimal customer experience by effectively resolving customer issues in a timely manner.
• Clearly document the caller’s inquiry, troubleshooting steps taken, and resolution
• Compose professionally written emails and responses for digital channels.
• Professionally and effectively defuse difficult situations over the phone and other support channels.

Tier 2 Customer Care Team Member

• Handling a high volume of our inbound customer inquiries
• Offer additional products on each customer interaction
• Assist customers with questions while personalizing the experience for each caller
• Calls may include confirming refunds, taking payments, placing orders, and analyzing account data
• Report to an assigned Customer Service Supervisor
• Work a set full-time schedule with one weekend day and one weekday off

Customer Service Specialist – 2nd Shift

• Support multiple programs using multiple platforms, providing a range of services
• Help utility customers save money, make their homes more energy efficient, and improve climate
• Daily customer interactions focusing on energy efficiency
• Assist with customer service, visit scheduling, customer enrollment, program offering education
• Provide tech support, online support, and/or status updates
• Utilize a wide range of support scripts
• Interact via chat/email as needed

Energy Efficiency Customer Support Specialist

• Provide prompt, accurate, thorough and courteous responses to all customer inquiries
• Perform research as needed to resolve inquiries
• Ensure effective customer relations by responding accurately, timely, and courteously to inquiries
• Handle situations which may require adaptation of response or extensive research
• Accurately document inquiries
• Initiate or processes adjustments or perform other research as needed
• Coordinate with other departments to resolve problems
• Provide feedback to management regarding customer problems, questions and needs
• Maintain accurate records on complaints and/or other customer comments
• Follow through on complaints until resolved or report to management
• Assist with process improvements through the recommendation of changes in procedures

Customer Service Advocate I

• Represent Philips’ VeriSight Pro 3D ICE to Interventional Cardiologists and Electrophysiologists
• Build and provide technical and clinical product support to health care providers
• Partner with Regional & Territory Managers to meet business objectives
• Maximize hospital stakeholder engagement pre/intra/post case support for educational awareness and support
• Evaluate new products and provide clinical feedback

Sales Support, Clinical Specialist – VeriSight 3D ICE

• Busy day handling a high volume of our inbound customer inquiries
• Offer additional products on each customer interaction
• Assist customers with questions while personalizing the experience for each caller
• Calls may include confirming refunds, taking payments, placing orders, and, analyzing account data
• You'll work a 40 hour work schedule with at least one weekend shift responsibility
• Report to an assigned Customer Service Supervisor

Customer Service Specialist

• Assists customers with transportation questions and concerns
• Schedules, modifies, and cancels reservations as requested
• Obtains and documents details of customer complaints and concerns
• Ensures all relevant customer information is accurately documented
• Attends required meetings and adheres to company policies and procedures
• Maintains acceptable attendance and punctuality standards
• Ensures accurate trip data entry and documentation
• Maintains a polite, professional, and courteous demeanor at all times
• Demonstrates commitment to producing high-quality work
• Refers unresolved customer grievances to appropriate departments for further investigation and resolution
• Promotes a positive and collaborative working environment
• Supports a 24/7/365 contact center environment; schedules may include nights, weekends, and holidays, including company-recognized holidays, with required holiday coverage
• Participates in additional projects or duties as assigned

Customer Service Representative

• Maintain efficient and effective communication with our subscriber base by handling both inbound and outbound phone calls and email correspondence.
• Educate customers regarding compliance processes, troubleshooting techniques, and how to leverage digital tools.
• Create, fulfill, and maintain Broadridge products, such as websites, domain names, sponsored ads, and digital advertising.
• Log call notes in Salesforce Customer Relationship Management.
• Maintain client relationships focused on customer satisfaction and retention.
• Facilitate information flow to all relevant parties.
• Support Client Relationship Manager and Client Services Manager as needed.
• Research previous and current account activity to resolve issues or answer questions.

Associate Client Support Representative

• Execute order fulfillment processes for an assigned customer group or an assigned group of products.
• Respond to customers inquiries and complaints and detect reasons for logistics problems arising.
• Provide explanations and solutions to customers to ensure customer satisfaction.
• Coordinate with other departments and external providers to implement corrective actions.
• Identify optimization areas of supply chain and logistics activities and report to Team Leader and/or Professionals.
• Ensure that services delivered are in line with defined quality standards and processes.

• Reach out to courts on individual orders and general court status updates, including answering questions and resolving issues related to existing orders.
• Communicate accurately and professionally through remote voice calls and emails with a positive service attitude while interacting with court personnel, attorneys, and other clients.
• Work in Skye (in-house application) to process documents, add informative updates / notes and other data entry tasks with a high degree of accuracy.
• Manage consistent in/outgoing phone calls to assist Courts and customers with questions, as well as managing calls from courts & customers.
• Relay relevant, updated information from Courts to our process servers and customers as appropriate.
• Collaborate with team members to find root causes and process inefficiencies that happen as a document makes its way to and from court.
• Navigate & understand court dockets to understand how they communicate case documents and statuses, as well as downloading documents directly + importing into internal application as needed.
• Perform other job-related duties as assigned.

Court Support Specialist

• Manage and maintain Customer Service CS1 and OEWB reports
• Analyze reporting data to identify trends and opportunities for improvement.
• Partner with business leaders to support the long-term migration of reporting and analytics into Power BI.
• Provide insights and recommendations to improve operational performance.
• Support large-scale projects valued at $250,000 or greater.
• Provide 'white glove' service to customers and internal stakeholders from the presale process through order dating.
• Coordinate cross-functional activities to ensure successful project execution and customer satisfaction.
• Serve as a key point of contact for project-related communications and escalations.
• Develop and deliver training programs for Customer Service team members.
• Lead onboarding and training initiatives for new hires.
• Create and maintain training materials, presentations, and process documentation.
• Facilitate classroom and virtual training sessions for employees at various experience levels.
• Provide specialized customer service support for Daintree Commercial & Industrial (C&I) customers.
• Assist with issue resolution, process improvements, and customer communications.
• Collaborate with internal teams to ensure customer requirements are met.

Customer Service Professional III

• Providing Tier 2 ticket-only support for various games and services
• Attending client meetings, recording bugs in issue tracking software, and testing in-game
• Responding to customer inquiries via multiple channels

Customer Service, T2 Ticket, English

• Support the department by performing as a liaison for payer communication
• Assisting with patient's transitions of care
• Delivery of required regulatory documents
• Supports patient throughput by performing transition of care activities (e.g., referrals and placement for post-acute services)
• Providing notification letters to patient/family regarding regulatory rights
• Maintaining consistent communication with Post-Acute Providers and Care Management staff
• Manages all payer communications, including faxes and voice mails from payors for authorizations and denials
• Communicates with payors regarding discharge dates and dispositions
• Documents communications in the EMR with payors, delivery of forms, and interactions with patients and care team members, as appropriate.

Support Specialist

• Connecting with customers primarily through email to resolve customer concerns submitted through our website.
• Responding to internal email requests submitted by Store Leaders and Store Associates.
• Following up on all email cases submitted by Internal Phone and Chat Specialists to ensure resolution.
• Providing assistance and following up with customers who initially reached out via Live Chat but, due to availability, submitted their requests via email.
• Acting as the first point of contact for most customer issues and ensuring timely escalation to other departments as needed.
• Communicating with customers and employees in a friendly, respectful, and professional manner.
• Listening attentively to customer needs and concerns, demonstrating empathy, and maximizing opportunities to build rapport.
• Supporting customers in a courteous, friendly, and professional manner while adhering to Quality and KPI guidelines.
• Resolving all customer concerns within 48 hours, with the first customer communication occurring within 24 hours.
• Taking ownership of customer issues through resolution in real time or via timely follow-up by utilizing available tools and resources.
• Accurately documenting customer accounts, orders, and Salesforce cases to ensure complete information is available for issue resolution.
• Participating in activities designed to improve customer satisfaction and business performance.
• Following communication procedures, guidelines, and company policies.
• Offering additional products and services when appropriate.
• Collaborating with the management team to stay up to date on new products, services, and processes.
• Collaborating with cross-functional teams to escalate customer-impacting issues.
• Processing orders and managing orders as needed.
• Providing Sales Recovery whenever possible rather than simply canceling customer orders.
• Striving to resolve customer issues during the first interaction through proactive problem-solving.

Customer Service Specialist – Case Management

• Assist customers inside and outside a U-Haul center with U-Haul products and services.
• Use smartphone-based U-Scan technology to manage rentals and inventory.
• Move and hook up U-Haul trucks and trailers.
• Clean and inspect equipment on the lot including checking fluid levels.
• Answer questions and educate customers regarding products and services.
• Prepare rental invoices and accept equipment returned from rental.
• Install hitches and trailer wiring.
• Fill propane (certification offered through U-Haul upon employment)
• Drive a forklift (certification offered through U-Haul upon employment)
• Other duties as assigned
• Participate in ongoing continuous U-Haul education through U-Haul University.

• Serve as a primary point of contact for clients
• Manage inbound and outbound communications with professional excellence
• Efficiently resolve inquiries to ensure a seamless and positive customer experience
• Connect with customers via phone/email/chat/social media to resolve questions or concerns
• Calmly attempt to resolve and de-escalate issues
• Escalate interactions when necessary
• Respond to requests for assistance and/or processing payments
• Track call related information for auditing and reporting purposes
• Provide feedback on call issues
• Meet sales objectives as defined

Sales/Customer Service Representative – English

• Interacts with customers via telephone, email, or in person to provide support and information on services.
• Collects and enters information for services.
• Fields customer questions and complaints; when the issue is beyond the representative’s knowledge, forwards to the assigned specialist or other appropriate staff.
• Ensures that appropriate actions are taken to resolve customers’ problems and concerns.
• Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
• Performs other related duties as assigned.

Customer Support jobs in South Carolina

See all jobs on JobTailor

Client Support Specialist

Customer Care Team Member

Operations Support Specialist

Tier 2 Customer Care Team Member

Customer Service Specialist – 2nd Shift

Energy Efficiency Customer Support Specialist

Customer Service Advocate I

Sales Support, Clinical Specialist – VeriSight 3D ICE

Customer Service Specialist

Customer Service Representative

Associate Client Support Representative

Customer Service Representative

Court Support Specialist

Customer Service Professional III

Customer Service, T2 Ticket, English

Support Specialist

Customer Service Specialist – Case Management

Customer Service Representative

Sales/Customer Service Representative – English

Legal Customer Service Representative, Remote