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Qurate Retail Group

Customer Service Specialist

Qurate Retail Group

Customer Service Specialist handling high volume inbound customer inquiries for QVC. Collaborating remotely to answer questions, promote products, and resolve issues while maintaining a positive experience.

Posted 7/12/2026full-timeRemote • South Carolina • 🇺🇸 United StatesJuniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with the ability to handle high volumes of inquiries while personalizing interactions. Proficient in navigating multiple systems and troubleshooting technical issues in a virtual work environment.

Highest-signal resume keywords
Customer Service ExperienceVirtual Environment ProficiencyTechnical TroubleshootingCommunication SkillsQVC Computer System Knowledge

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
PersonalizationAdaptabilityProblem-Solving
Industry Keywords
Inbound Customer InquiriesRefund ProcessingPayment ProcessingOrder PlacementAccount Data Analysis

About the role

Key responsibilities & impact
  • Busy day handling a high volume of our inbound customer inquiries
  • Offer additional products on each customer interaction
  • Assist customers with questions while personalizing the experience for each caller
  • Calls may include confirming refunds, taking payments, placing orders, and, analyzing account data
  • You'll work a 40 hour work schedule with at least one weekend shift responsibility
  • Report to an assigned Customer Service Supervisor

Requirements

What you’ll need
  • 12 months or more of customer service experience
  • Provide a distraction free work from home environment
  • Learn and work in a virtual environment
  • Communicate with a variety of styles
  • Navigate multiple systems and screens
  • Follow QVC computer system requirements
  • Troubleshoot own technical problems (partner with IT when needed)
  • Available to work weekends, holidays, and additional hours

Benefits

Comp & perks
  • competitive compensation
  • paid time off
  • an employee assistance program
  • parental leave
  • paid volunteer hours
  • amazing company discounts
  • health care benefits starting on day 1
  • 401(k)
  • tuition reimbursement benefits