Support Specialist

Prisma Health

Support Specialist facilitating payer communications and assisting patient transitions of care within healthcare settings. Collaborating with case management and healthcare professionals to ensure regulatory compliance and efficient billing.

Posted 7/10/2026part-timeRemote • South Carolina • 🇺🇸 United StatesJuniorWebsite

About the role

Key responsibilities & impact

Support the department by performing as a liaison for payer communication
Assisting with patient's transitions of care
Delivery of required regulatory documents
Supports patient throughput by performing transition of care activities (e.g., referrals and placement for post-acute services)
Providing notification letters to patient/family regarding regulatory rights
Maintaining consistent communication with Post-Acute Providers and Care Management staff
Manages all payer communications, including faxes and voice mails from payors for authorizations and denials
Communicates with payors regarding discharge dates and dispositions
Documents communications in the EMR with payors, delivery of forms, and interactions with patients and care team members, as appropriate.

Requirements

What you’ll need

High School diploma, GED or higher.
One (1) year of unit secretary, physician practice, health insurance or related healthcare facility experience.
Organizational skills
Time management skills
Problem solving skills
Critical thinking skills
Medical Terminology course/knowledge preferred

Benefits

Comp & perks

Inspire health. Serve with compassion. Be the difference.

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Organizational SkillsTime Management SkillsProblem Solving SkillsCritical Thinking Skills