Customer Service Advocate I

BlueCross BlueShield of South Carolina

Customer Service Advocate responsible for providing prompt and accurate responses to customer inquiries. Role located in Columbia, SC with a focus on effective customer relations and problem resolution.

Posted 7/16/2026full-timeColumbia • South Carolina • 🇺🇸 United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills by providing accurate and timely responses to inquiries while maintaining confidentiality and discretion. Capable of handling high-stress situations and coordinating effectively with other departments to resolve customer issues.

Highest-signal resume keywords

Customer Service ExperienceClaims ProcessingVerbal And Written Communication SkillsOrganizational SkillsAbility To Handle Confidential Information

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Claims ProcessingResearch SkillsDocumentation SkillsProcess ImprovementComputer Systems Operation

Soft Skills

Excellent CommunicationHuman Relations SkillsGood JudgmentAbility To Handle High Stress Situations

Certifications & Qualifications

High School DiplomaBachelor's Degree

Industry Keywords

Customer InquiriesCustomer RelationsComplaint ResolutionFeedback ManagementConfidential Information Handling

About the role

Key responsibilities & impact

Provide prompt, accurate, thorough and courteous responses to all customer inquiries
Perform research as needed to resolve inquiries
Ensure effective customer relations by responding accurately, timely, and courteously to inquiries
Handle situations which may require adaptation of response or extensive research
Accurately document inquiries
Initiate or processes adjustments or perform other research as needed
Coordinate with other departments to resolve problems
Provide feedback to management regarding customer problems, questions and needs
Maintain accurate records on complaints and/or other customer comments
Follow through on complaints until resolved or report to management
Assist with process improvements through the recommendation of changes in procedures

Requirements

What you’ll need

High School Diploma or equivalent
1 year of claims processing or customer service experience OR Bachelor's Degree in lieu of work experience
Excellent verbal and written communication skills
Proficient spelling, punctuation, and grammar
Strong human relations and organizational skills
Ability to handle high stress situations
Good judgment
Ability to handle confidential or sensitive information with discretion
Ability to learn and operate multiple computer systems effectively and efficiently

Benefits

Comp & perks

Subsidized health plans
Dental and vision coverage
401k retirement savings plan with company match
Life Insurance
Paid Time Off (PTO)
On-site cafeterias and fitness centers in major locations
Education Assistance
Service Recognition
National discounts to movies, theaters, zoos, theme parks and more