Customer Service Representative

Schaeffler

Customer Service Representative executing order fulfillment processes for assigned customer group at global technology company Schaeffler. Handling inquiries and coordinating logistics to ensure satisfaction.

Posted 7/10/2026full-timeFort Mill • South Carolina • 🇺🇸 United StatesJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Execute order fulfillment processes for an assigned customer group or an assigned group of products.
Respond to customers inquiries and complaints and detect reasons for logistics problems arising.
Provide explanations and solutions to customers to ensure customer satisfaction.
Coordinate with other departments and external providers to implement corrective actions.
Identify optimization areas of supply chain and logistics activities and report to Team Leader and/or Professionals.
Ensure that services delivered are in line with defined quality standards and processes.

Requirements

What you’ll need

2-year college degree
Working knowledge of office technology
Computer applications (SAP, Outlook, Excel, etc.)
Phone etiquette
Excellent communication skills, both verbal and written
Time management skills and multi-tasking for working in a fast-paced environment
Ability to prioritize
Read reports and ability to use the data in reports for analysis
External applicants must be authorized to work in the US without employment VISA or other sponsorship.
Preferred: 4-year college degree
Proficient in SAP
2-3 years of customer service / accounts receivable experience in a manufacturing environment.

Benefits

Comp & perks

Comprehensive healthcare coverage: Employees receive access to a range of medical, dental, and vision insurance plans, ensuring their well-being and peace of mind.
Generous retirement savings options: The company provides competitive 401(k) matching contributions (up to 6%), empowering employees to build a secure financial future.
Professional development opportunities: The company invests in its employees' growth by offering skill development workshops, and ongoing learning and development programs.
Wellness initiatives: Employees have access to wellness programs and resources aimed at promoting physical, mental, and emotional health, fostering a supportive and thriving work environment.

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Order FulfillmentData AnalysisLogistics OptimizationCustomer Inquiry ResolutionQuality Standards Compliance

Soft Skills

Phone EtiquetteMulti-TaskingAbility To Prioritize