Customer Support

• You maintain close relationships with both clients and cleaning agents, ensuring smooth communication and a great service experience for everyone involved.
• When a last-minute change happens or a scheduling puzzle arises, you have to find the best outcome for both the client and the agent.
• You manage feedback, handle complaints professionally and help ensure that every service meets our quality standards.
• You keep information up to date, process contract changes, manage absences and support payroll-related questions from employees.

B2B Customer Service Representative – Part-time

• Interactive Client Care: Managing incoming inquiries across various channels—including phone lines, emails, and live web chat—with prompt, high-quality responses.
• Technical Issue Diagnosis: Investigating sensitive, complex client issues regarding account security, gateway infrastructure errors, and intricate billing discrepancies.
• Advisory Services: Explaining the features of our global processing platform and mobile applications using clear, authoritative guidance.
• Financial Data Management: Executing sensitive financial tasks—such as chargebacks, invoice adjustments, and fraud prevention measures—with absolute precision and security.
• Data Logging: Documenting detailed summaries of client interactions and routing urgent financial files to specialized internal teams.
• Compliance Maintenance: Staying informed on continuous software updates and evolving global banking regulations through routine team briefings.

Customer Support Representative, Dutch Speaking

• Multi-Channel Client Support: Providing fast, high-quality solutions to users across phone networks, emails, and live chat platforms.
• Analytical Problem Solving: Handling complex and sensitive issues regarding user account security, payment infrastructure, and detailed billing records.
• Technical Guidance: Walking users through the features of our global payment gateway and mobile apps with clear, confident instructions.
• Financial Oversight: Managing sensitive financial matters—including payment reversals, invoicing errors, and fraud prevention—with total accuracy and discretion.
• Meticulous Record Keeping: Maintaining detailed logs of all client interactions and escalating critical financial files to specialized internal teams when necessary.
• Regulatory Compliance: Staying up to date on software upgrades and evolving international banking rules through routine team briefings.

Dutch Speaking Customer Service Representative

• Manage customer engagement across the entire customer lifecycle, from onboarding through renewal.
• Be a Trusted Advisor to your customers by helping them adopt the Cloudflare products and services to meet their needs and make them successful.
• Work with your account teams to plan and execute long term Success Plans with our largest customers to facilitate retention and growth via product and new business unit expansion.
• Maintain a deep understanding of our solutions and present to customers about the most relevant features/functionality for their specific business needs.
• Own or be an active participant in several customer touch points including: Business Value Justification meetings, Business Reviews, and Renewal Meetings, with a track record of successful planning and execution of Executive Business Reviews.
• Demonstrate how your customer engagement directly impacts revenue growth and adoption of Cloudflare solutions and services.
• Negotiate and execute renewal contracts in accordance with customer objectives.
• Analyze data and leverage tools to identify selling opportunities and business value.
• Drive strong alignment with the Sales team, contributing to team forecasting, planning, and targets.
• Develop and maintain long-term relationships with stakeholders in your account portfolio.
• Work cross-functionally with Product, Engineering, Support, Marketing and other teams to resolve customer business issues and work towards each customer’s stated goals.
• Manage customer feedback and product needs by providing feature requests to internal partner teams.
• Able to prioritize effectively to handle multiple deals at the same time.
• Generative AI: Mastery of LLMs to rapidly draft renewal communications, synthesize quarterly review data, and prepare executive summaries.
• Data Analysis: Proficiency in leveraging AI analytics tools to parse customer usage metrics and instantly highlight up-sell or cross-sell opportunities.
• Workflow Automation: Ability to build automations to synchronize CRM data, update weekly forecasts, and trigger lifecycle alerts.
• AI Problem Solving: The instinct to view AI as a partner in solving tough problems to keep the Internet moving forward.

Customer Experience Manager – French Speaking

• Manage customer engagement across the entire customer lifecycle, from onboarding through renewal.
• Be a Trusted Advisor to your customers by helping them adopt the Cloudflare products and services to meet their needs and make them successful.
• Work with your account teams to plan and execute long term Success Plans with our largest customers to facilitate retention and growth via product and new business unit expansion.
• Maintain a deep understanding of our solutions and present to customers about the most relevant features/functionality for their specific business needs.
• Own or be an active participant in several customer touch points including: Business Value Justification meetings, Business Reviews, and Renewal Meetings, with a track record of successful planning and execution of Executive Business Reviews.
• Demonstrate how your customer engagement directly impacts revenue growth and adoption of Cloudflare solutions and services.
• You are ultimately responsible for the retention and growth of your book of business. You will own and drive the renewal including maintaining and reporting an accurate weekly forecast.
• Negotiate and execute renewal contracts in accordance with customer objectives.
• You will be an expert in deal construction and pricing strategy. You will directly be designing renewals to create a win-win for customers and Cloudflare.
• Analyze data and leverage tools to identify selling opportunities and business value.
• Drive strong alignment with the Sales team, contributing to team forecasting, planning, and targets.
• Develop and maintain long-term relationships with stakeholders in your account portfolio.
• Work cross-functionally with Product, Engineering, Support, Marketing and other teams to resolve customer business issues and work towards each customer’s stated goals.
• Manage customer feedback and product needs by providing feature requests to internal partner teams.
• Able to prioritize effectively to handle multiple deals at the same time.
• Generative AI: Mastery of LLMs to rapidly draft renewal communications, synthesize quarterly review data, and prepare executive summaries.
• Data Analysis: Proficiency in leveraging AI analytics tools to parse customer usage metrics and instantly highlight up-sell or cross-sell opportunities.
• Workflow Automation: Ability to build automations to synchronize CRM data, update weekly forecasts, and trigger lifecycle alerts.
• AI Problem Solving: The instinct to view AI as a partner in solving tough problems to keep the Internet moving forward.

Customer Experience Manager – Russian Speaking

• Deliver exceptional service via phone, chat, and email to Italian-speaking viewers
• Provide technical support and guidance on software functionality, system configuration, and network settings
• Assist with account access, subscriptions, application use, and content-related queries
• Handle complaints with empathy, professionalism, and efficiency
• Maintain accurate records of customer interactions and follow-ups using internal tools
• Represent the brand with enthusiasm, clarity, and care

Customer Support Specialist – Italian Market

• bieden van klantondersteuning
• oplossen van klantverzoeken
• onderhouden van klantrecords

Customer Care Associate, Dutch Speaker

• Once a client books via the app, you take the lead. You maintain close relationships with both clients and cleaning agents, ensuring smooth communication and a great service experience for everyone involved.
• Logistics can be tricky. When a last-minute change happens or a scheduling puzzle arises, you have to find the best outcome for both the client and the agent.
• You manage feedback, handle complaints professionally and help ensure that every service meets our quality standards.
• You keep information up to date, process contract changes, manage absences and support payroll-related questions from employees.

Customer Service Representative

• Manage incoming communications from Norwegian-speaking buyers via telephone, email, and live chat, answering questions about shipping status, product features, warranties, delivery timelines, and initial device setups.
• Listen closely to user concerns regarding electronic products and home appliances, diagnose the underlying issues, offer straightforward step-by-step guidance, or route complex repairs to the authorized technical network.
• Document every client interaction, critique, and solution thoroughly in the CRM system to ensure precise case tracking.
• Keep up to date on new product releases, technical advancements, and corporate philosophies, communicating these with empathy and professionalism.
• Attend ongoing, fully compensated training programs to keep your technical expertise and communication strategies sharp.

Norwegian Speaking Customer Experience Representative

• Act as a brand ambassador for a world-renowned market leader in premium household appliances and consumer electronics
• Professionally answer inbound requests from Dutch-speaking customers via phone, email, and live chat regarding product features, warranties, delivery status, and device setups
• Carefully diagnose customer problems with smart technology and home appliances, providing clear solutions or routing cases to engineering and repair teams
• Accurately log all customer feedback, interactions, and ticket resolutions into the CRM database
• Participate in regular, fully paid training sessions to stay updated on new product launches, digital software, and advanced customer care strategies

Dutch Speaking Customer Experience Advisor

• Omnichannel Communication: Resolving inbound inquiries efficiently via phone calls, emails, and real-time live chat systems.
• Intricate Problem Solving: Analyzing complex, sensitive user concerns regarding profile security, transaction gateway errors, and detailed billing statements.
• Platform Guidance: Instructing users on how to navigate our global payment processing gateway and mobile applications with clear, authoritative directions.
• Financial Protection: Managing highly sensitive fiscal tasks—such as processing chargebacks, correcting invoice errors, and identifying fraudulent activity—with strict discretion and accuracy.
• Information Logging: Building accurate records of all client interactions and escalating critical financial files to specialized internal departments.
• Regulatory Updates: Participating in routine team meetings to stay aligned with software upgrades and changing international banking rules.

Dutch Speaking Customer Support Representative

• Manage and develop a team of team leaders overseeing a 50-strong remote customer service team, setting clear performance expectations and fostering high performance under pressure.
• Work closely with the Customer Experience and QA teams on customer journey optimisation, process improvement, and automation initiatives - ensuring the customer service team's insights and frontline experience feed directly into these efforts.
• Collect and analyse customer feedback (e.g., surveys, reviews) alongside the Customer Experience team to identify pain points and opportunities to enhance the overall experience.
• Track and improve key service metrics, such as Net Promoter Score (NPS), customer satisfaction, and customer effort score, driving quality of service across the team.
• Collaborate with marketing, product, and technology teams to ensure all customer touchpoints (website, booking platform, support) align with customer needs and expectations.
• Develop communication strategies to improve how customers are informed about delivery updates, service disruptions, and issue resolutions.
• Identify opportunities to introduce new services, tools, or processes that enhance the customer experience, working with the relevant teams to bring them to life.
• Support initiatives to provide customers with educational content (e.g., how-to guides, FAQs) to improve self-service options and reduce the need for support.
• Liaise with courier partners (DHL, FedEx, UPS) to ensure they provide services that meet or exceed customer expectations.

Customer Service Manager – PT

• Provide customer support via phone, email, and chat
• Troubleshoot technical issues and respond professionally to inquiries
• Ensure a positive customer experience
• Document and track cases in internal systems
• Contribute to a motivated and cooperative team

Remote Support Specialist, Customer Service (Portugal)

• Offrire supporto di eccellenza ai nostri clienti tramite telefono, email e chat.
• Gestire richieste e risolvere problemi dei clienti in modo tempestivo.
• Collaborare con un team internazionale per garantire un servizio di alta qualità.

Addetto al Servizio Clienti, Italiano

• Handle inbound inquiries from Norwegian-speaking customers via phone, email, and live chat, assisting with order status, product details, warranties, delivery logistics, and initial setups.
• Actively listen to customer issues regarding electronic devices and home appliances, diagnose the core problem, and provide clear troubleshooting steps, or escalate complex issues to the authorized repair network.
• Meticulously record all customer interactions, feedback, and resolutions within our CRM system to maintain seamless case histories.
• Stay up to date on the brand's latest product launches, tech updates, and corporate values, projecting these with empathy and professionalism.
• Participate in continuous, fully paid training sessions to keep your technical knowledge and customer service capabilities sharp.

Norwegian Speaking Customer Experience Specialist

• The Customer Service team acts as the first point of contact for clients and partners throughout the contractual relationship, providing excellent service via phone, post, and e‑mail.
• Receive, process, monitor and close service requests received by phone, email or post.
• Prepare the necessary documentation to resolve client queries and requests.
• Prepare and process early contract terminations, contract amendments and contract assignments/subrogations.
• Manage and send balance confirmations, payment plans, and requests for copies of contractual documents and invoices.
• Provide customer support.
• Contribute to maximising commercial opportunities by proactively participating in process improvements and identifying and reporting opportunities while in contact with suppliers/resellers.

Customer Service Technician

• Managing incoming inquiries from Danish consumers via phone, email, and live chat
• Listening closely to user problems with smart home technology and appliances, troubleshooting technical glitches
• Logging and updating details from every customer interaction in our CRM database
• Becoming a product expert on the brand's latest innovations and values
• Engaging in fully compensated ongoing training sessions to stay sharp on new product releases

Danish Speaking Customer Experience Specialist

• Handling Multi-Channel Support: Professionally answering inbound requests from Dutch-speaking customers via phone, email, and live chat regarding product features, warranties, delivery status, device setups, and corporate purchases.
• Troubleshooting Technical Issues: Carefully diagnosing customer problems with smart technology and home appliances, providing clear solutions, or routing cases to our engineering and repair teams.
• Managing Data & CRM Systems: Accurately logging all customer feedback, interactions, and ticket resolutions into our CRM database to maintain flawless tracking.
• Ongoing Professional Development: Participating in regular, fully paid training sessions to stay updated on new product launches, digital software, and advanced customer care strategies.

Dutch Speaking Customer Experience Specialist

• We are looking for Danish native speakers with good English skills who are ready to build or grow their career in Customer Support.
• Develop skills, join an international team, and create positive experiences for customers every day.

Customer Support Specialist, Danish Speaker

• Provide timely, accurate, and empathetic assistance across various channels to ensure customer satisfaction and loyalty.
• Handle inquiries, explain features, resolve issues, and document solutions.
• Escalate complex cases.
• Combine customer-focused service with AI-powered tools and automation to deliver efficient and personalized support experiences in real time.

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