Customer Support

• Act as the primary point of contact for customers throughout the service and repair journey
• Manage service requests, quotations, orders and follow-up activities
• Collaborate with service engineers, repair centers, logistics teams and internal stakeholders to resolve customer issues
• Handle customer escalations, including product and service-related complaints
• Support quality and compliance requirements in a regulated MedTech environment
• Contribute to process improvements and continuous improvement initiatives
• Participate in projects, system enhancements and User Acceptance Testing (UAT) activities

Customer Care Representative supporting medical device repairs for Medtronic in Iberia

Customer Service Representative

Customer Care Representative supporting Medtronic’s medical device service and repair customers in Iberia. Managing requests, escalations, logistics coordination and process improvements.

• Effectively manage company communication channels, including live chat, emails, and phone calls
• Identify and assess customers’ needs to ensure a high level of satisfaction
• Receive and handle inquiries from new leads and existing clients via phone, chat, email, and client portal
• Provide timely and accurate support to clients within the specified time frame
• Maintain and update CRM records with all customer interactions and actions taken
• Coordinate with internal departments by creating and assigning tasks for inquiries that require further investigation
• Follow up with clients and schedule callbacks to ensure resolution and customer satisfaction
• Work independently as well as collaboratively in a team environment
• Adhere to standard operating procedures and company policies at all times
• Report directly to the Head of Customer Support

Customer Support Officer assisting Forex clients for global fintech CXM Group

Customer Support Officer

Customer Support Officer supporting Forex clients via phone, chat, email, and portal. Resolving account and trading-platform issues for global fintech CXM Group.

• Assist online shoppers with orders, deliveries, payments, and product inquiries via phone and email
• Provide friendly, top-tier troubleshooting and solutions to customer questions
• Act as a reliable point of contact for external platform sellers

Dutch customer service representative supporting Bol.com shoppers and sellers remotely from Portugal

Dutch Customer Service Representative

Dutch customer service representative supporting Bol.com shoppers with orders, deliveries, payments, and products. Handling seller inquiries remotely from Portugal via phone and email.

• Provide fast and accurate customer support to hoteliers
• Provide professional, personalised responses to queries across all contact channels
• Deliver a world-class customer experience and pre-empt future needs
• Assess queries and escalate to internal teams through predefined processes and channels
• Follow up to ensure issue resolution
• Meet daily and weekly engagement metrics for customer satisfaction and retention
• Acknowledge hotelier dissatisfaction and demonstrate care to retain dissatisfied customers
• Identify churn indicators and work with internal teams to prioritise issue resolution
• Manage productivity, attendance, and adherence to the work schedule
• Follow RoomRaccoon Standard Operating Procedures
• Occasionally create video and written content to help hoteliers use RoomRaccoon independently
• Share best practices with peers to improve team performance and productivity

Customer Support Consultant helping Dutch-speaking hoteliers use RoomRaccoon hospitality SaaS

Customer Support Consultant, Dutch Speaking

Customer Support Consultant supporting Dutch-speaking hoteliers using RoomRaccoon’s hospitality SaaS platform. Troubleshooting queries, recovering dissatisfied customers, and improving retention across Lisbon or Cape Town teams.

• Assist customers with the use of household appliances and home technology solutions
• Answer questions and provide first-line technical support
• Handle every interaction professionally, ensuring a positive customer experience
• Identify customer needs and provide appropriate solutions
• Contribute to customer satisfaction and service quality
• Act as the liaison between end users and the client

Customer Service Representative supporting Portuguese-speaking appliance users for Transcom

Customer Service Representative, Portuguese Market

Customer Service Representative supporting Portuguese-speaking users of innovative household appliances for Transcom. Providing first-line technical assistance and resolving customer needs.

• Handle customer support issues for an assigned game studio
• Assist players with account and technical issues
• Resolve purchase- and gameplay-related queries
• Work with a team of agents under the guidance of a Team Lead and Operations Manager
• Complete assisted training modules to grow, develop, and improve skills
• Stay current on the client's newest projects, updates, past releases, and branding
• Help players continue enjoying the games they love

Gaming support agent helping Portuguese-speaking players for 5CA’s gaming and tech clients

Gaming Support Agent, Portuguese/English

Gaming support agent resolving account, technical, purchase, and gameplay issues for 5CA’s gaming and tech clients. Supporting Portuguese-speaking players remotely from Portugal.

• Handle inbound customer inquiries in Italian via phone, email, and live chat
• Assist clients with account management, order tracking, subscription updates, billing inquiries, and basic service troubleshooting
• Use CRM software to resolve customer issues
• Turn challenging situations into positive interactions by listening actively and offering practical alternatives
• Maintain high service standards and support customer retention
• Maintain accurate, up-to-date records of customer interactions, tickets, and resolutions in internal tracking databases

Italian-speaking customer support specialist serving Portuguese-based customers remotely

Italian-Speaking Customer Support Specialist

Italian-speaking customer support specialist handling phone, chat, and email inquiries remotely from Portugal. Resolving accounts, orders, billing, and service issues using CRM software.

• Fornire supporto al cliente in lingua italiana
• Lavorare da casa in modalità 100% remota
• Gestire le attività di assistenza clienti per clienti di lingua italiana
• Collaborare attraverso il supporto e l'attrezzatura forniti
• Sviluppare opportunità di carriera interna, come Team Leader

Consulente servizio clienti madrelingua italiano per azienda di recruiting, da remoto in Portogallo

Consulente Servizio Clienti, Lingua Italiana

Consulente servizio clienti madrelingua italiano per Cross Border Talents, azienda di recruiting. Assistenza clienti da remoto in Portogallo con inglese B2+ e opportunità di crescita interna.

• Answer customer questions by phone, chat and/or email with a friendly, solution-focused attitude
• Solve problems and create positive experiences for every customer
• Follow the brand's guidelines and quality standards on every interaction
• Log and update customer interactions in the relevant systems
• Work closely with the team to improve the service provided

Digital Support Agent serving customers for Atlean World’s multilingual HR recruitment business

Digital Support Agent, Ukrainian

Digital Support Agent serving customers for Atlean World’s multilingual HR recruitment business. Handling phone, chat, and email support in Ukrainian and English while resolving issues and updating customer records.

• Ondersteunen van Nederlandstalige klanten via telefoon, chat & e-mail
• Beantwoorden van vragen rond travel, fashion en producten
• Zorgen voor vriendelijke en duidelijke klantondersteuning
• Werken in een internationaal supportteam

Nederlandstalige klantenserviceagent voor internationale travel-, retail- en techprojecten in Lissabon

Klanten Support Agent

Nederlandstalige klantenserviceagent voor internationale travel-, retail- en techprojecten in Lissabon.
Klanten ondersteunen via telefoon, chat en e-mail binnen een internationaal supportteam.

• Assist customers via phone, email, and chat
• Troubleshoot technical issues and respond to inquiries professionally
• Ensure a positive customer experience
• Document and track cases in internal systems
• Contribute to a motivated, collaborative team

Deutschsprachiger Remote-Kundenservice für führendes Unternehmen in Portugal

Remote Support Specialist, Customer Service

Deutschsprachiger Remote-Kundenservice für führendes Unternehmen in Portugal. Betreuung per Telefon, E-Mail und Chat sowie Lösung technischer Kundenanfragen.

• Provide prompt, friendly, and accurate support & guidance to newly onboarded Momence Customers via phone and occasionally email in English and Portuguese
• Offer clear, step-by-step guidance to resolve questions and ensure a smooth onboarding experience for new Momence Customers
• Respond to inquiries with empathy, professionalism, and an understanding of customer needs
• Proactively engage with Customers to exceed their expectations, offering solutions that leave a lasting positive impression
• Educate & train customers on system setup, correct usage & best practices
• Stay ahead of potential issues by identifying and addressing problems before they escalate
• Collaborate with internal teams to share insights, identify recurring challenges, and contribute to improvements in processes and products
• Maintain in-depth knowledge of the Momence platform to assist Customers effectively and confidently
• Demonstrate active listening, ensuring customers feel understood and valued
• Uphold commitment to delivering high-quality support by adhering to best practices and quality standards

Onboarding Customer Support Advisor helping Portugal-based customers adopt Momence’s online events platform

Onboarding Customer Support Advisor

Onboarding Customer Support Advisor helping customers adopt Momence, an online events platform for businesses. Providing bilingual phone and email guidance while troubleshooting issues and improving onboarding experiences.

• Manage incoming inquiries from Flemish-speaking users via phone, email, and live messaging.
• Assist with product features, shipping updates, initial setup, warranty details, and general technical inquiries.
• Walk clients through step-by-step technical fixes for their devices and appliances, escalating advanced technical issues to specialized engineering teams when required.
• Log all client contacts, case details, and resolution steps accurately in the CRM database to maintain high quality standards and seamless service continuity.
• Develop deep product expertise and align with company values, maintaining an empathetic, professional tone across all channels.
• Engage in ongoing training modules to keep up to date with new product releases, firmware updates, and service standards.

Flemish Speaking Customer Experience Representative in Lisbon for a consumer electronics brand

Flemish Speaking Customer Experience Representative

Flemish Speaking Customer Experience Representative in Lisbon providing support for consumer electronics brand via phone, email, and messaging. Engaging with customers to ensure a positive experience and addressing inquiries effectively.

• Manage customer engagement across the entire customer lifecycle, from onboarding through renewal.
• Be a Trusted Advisor to your customers by helping them adopt the Cloudflare products and services to meet their needs and make them successful.
• Work with your account teams to plan and execute long term Success Plans with our largest customers to facilitate retention and growth via product and new business unit expansion.
• Maintain a deep understanding of our solutions and present to customers about the most relevant features/functionality for their specific business needs.
• Own or be an active participant in several customer touch points including: Business Value Justification meetings, Business Reviews, and Renewal Meetings, with a track record of successful planning and execution of Executive Business Reviews.
• Demonstrate how your customer engagement directly impacts revenue growth and adoption of Cloudflare solutions and services.
• You are ultimately responsible for the retention and growth of your book of business.
• Negotiate and execute renewal contracts in accordance with customer objectives.
• You will be an expert in deal construction and pricing strategy. You will directly be designing renewals to create a win-win for customers and Cloudflare.
• Analyze data and leverage tools to identify selling opportunities and business value.
• Drive strong alignment with the Sales team, contributing to team forecasting, planning, and targets.
• Develop and maintain long-term relationships with stakeholders in your account portfolio.
• Work cross-functionally with Product, Engineering, Support, Marketing and other teams to resolve customer business issues and work towards each customer’s stated goals.
• Manage customer feedback and product needs by providing feature requests to internal partner teams.
• Able to prioritize effectively to handle multiple deals at the same time.
• Generative AI: Mastery of LLMs to rapidly draft renewal communications, synthesize quarterly review data, and prepare executive summaries.
• Data Analysis: Proficiency in leveraging AI analytics tools to parse customer usage metrics and instantly highlight up-sell or cross-sell opportunities.
• Workflow Automation: Ability to build automations to synchronize CRM data, update weekly forecasts, and trigger lifecycle alerts.
• AI Problem Solving: The instinct to view AI as a partner in solving tough problems to keep the Internet moving forward.

Customer Experience Manager leading post-sale customer journey at Cloudflare.

Senior Customer Experience Manager – German Speaking

Customer Experience Manager leading the post-sale customer journey at Cloudflare. Building strategic relationships and managing onboarding to retention in Lisbon, Portugal.

• You are the first point of contact for our customers, advising them on bookings, rental agreements, complaints, and invoices
• Support business and private customers by phone and email, helping them navigate online booking systems, make reservations, and find the right solution for any issue
• Approach every interaction with a sympathetic ear and a solution-oriented mindset
• Collaborate closely with other departments to deliver the best possible service and drive customer satisfaction and loyalty

Customer Service Agent ensuring premium client experience for SIXT

Customer Service Agent, English Speaker – Night Shifts

Customer Service Agent providing support for bookings and inquiries at SIXT, working remotely in Portugal during night shifts. Collaborating with various departments to ensure a full-service experience.

• Providing exceptional support to customers seeing assistance with product questions or issues. This includes communicating with customers with empathy and in a professional and timely manner.
• Working with escalated support cases, following-up on any raised issues with our engineering team to ensure timely closure and successful resolution.
• Performing net-meetings and live troubleshooting to quickly resolve urgent and impactful issues.
• Exceeding customer satisfaction criteria, efficiency and all assigned SLA metrics, resolution targets.
• Working closely with our global Support team on refining escalation processes, developing Knowledge Base, and creating an environment of cross-functional learning.

Customer Support Representative providing technical guidance and support to Nitro customers

Customer Support Representative L1

Customer Support Representative supporting Nitro customers with technical guidance and troubleshooting issues. Collaborating with internal teams to enhance customer experience and satisfaction.

• Address incoming inquiries from Flemish-speaking customers through calls, emails, and live chat.
• Guide users through step-by-step technical fixes for their appliances and gadgets.
• Accurately document customer interactions, case details, and resolutions in the internal CRM.
• Build deep product knowledge and alignment with company values.
• Participate in ongoing training sessions to stay updated on new product releases, software updates, and service best practices.

Customer Experience Representative for Flemish-speaking customers in Lisbon.

Customer Experience Representative supporting Flemish-speaking customers via calls and chat. Engaging with a renowned global brand in home appliances and consumer technology.

• Deliver outstanding customer service via phone, email, and online chat, ensuring clients have the best experience possible
• Serve as an escalation point for complex issues, providing clear solutions and maintaining customer satisfaction
• Relay customer feedback for product improvements, identify issues affecting the customer experience and recommend solutions, escalate bugs to the Tech Support team
• Assess, process, and resolve refund requests in line with company policies, balancing customer experience with business objectives
• Communicate refund decisions effectively, offering alternatives where appropriate to retain customers
• Develop strong knowledge of Online Filings’ products to provide accurate information, understand customer needs, and upsell relevant services
• Maintain accurate records of customer interactions and actions taken
• Resolve or escalate customer complaints promptly and efficiently

Customer Experience Specialist delivering support and service at Online Filings

Customer Experience Specialist

Customer Experience Specialist providing exceptional service and support at Online Filings. Responsible for addressing inquiries and resolving issues via various communication channels.

• Provide telephone guidance
• Deliver software training
• Answer product-related questions by phone and email

Customer Service representative supporting healthcare professionals using a digital health platform

French Customer Service – E-Health Platform

Customer Service representative supporting healthcare professionals utilizing an innovative E-Health platform. Providing guidance and training via phone and email from a remote location.

• You maintain close relationships with both clients and cleaning agents, ensuring smooth communication and a great service experience for everyone involved.
• When a last-minute change happens or a scheduling puzzle arises, you have to find the best outcome for both the client and the agent.
• You manage feedback, handle complaints professionally and help ensure that every service meets our quality standards.
• You keep information up to date, process contract changes, manage absences and support payroll-related questions from employees.

B2B Customer Service Representative managing relationships in a hybrid customer service role

B2B Customer Service Representative – Part-time

B2B Customer Service Representative managing client relationships and schedules for cleaning services. Supporting communication and feedback between clients and agents in a hybrid work environment.

Customer Support jobs in Portugal

See all jobs on JobTailor

Customer Service Representative

Customer Support Officer

Dutch Customer Service Representative

Customer Support Consultant, Dutch Speaking

Customer Service Representative, Portuguese Market

Gaming Support Agent, Portuguese/English

Italian-Speaking Customer Support Specialist

Consulente Servizio Clienti, Lingua Italiana

Digital Support Agent, Ukrainian

Klanten Support Agent

Remote Support Specialist, Customer Service

Onboarding Customer Support Advisor

Flemish Speaking Customer Experience Representative

Senior Customer Experience Manager – German Speaking

Customer Service Agent, English Speaker – Night Shifts

Customer Support Representative L1

Flemish Speaking Customer Experience Representative

Customer Experience Specialist

French Customer Service – E-Health Platform

B2B Customer Service Representative – Part-time