Customer Support

• Respond to customer inquiries via phone, email, and chat in a professional and friendly manner.
• Assist customers with product information, order concerns, and technical support.
• Resolve customer complaints efficiently and escalate more complex issues as needed.
• Provide clear and effective solutions to ensure customer satisfaction.
• Keep accurate records of customer interactions in the CRM system.

Junior Customer Support, German Speaking

• Handle high amounts of live chat and phone calls
• Identify and evaluate customers’ needs to deliver satisfaction
• Provide accurate, valid and comprehensive information
• Manage complaints, provide proper solutions and options within the time limits; follow up to secure resolution
• Follow communication procedures, guidelines, and policies
• Go the extra mile to engage customers

Customer Service Representative, Italian, English

• Klanten ondersteunen via telefoon, e-mail en chat
• Technische problemen oplossen en vragen beantwoorden
• Klanttevredenheid garanderen bij elk contactmoment
• Feedback registreren en opvolgen in interne systemen

Nederlandstalige Customer Support Agent

• Je ondersteunt kleine en middelgrote bedrijven bij hun social media advertentiecampagnes
• Je helpt klanten via telefoon, e-mail en chat
• Je lost technische vraagstukken op
• Je optimaliseert campagnes zodat bedrijven online kunnen groeien

Klantenondersteuning Adviseur, Nederlands Spreker

• Manage and monitor the end‑to‑end shipment process
• Coordinate with various stakeholders involved in shipment handling
• Orchestrate the overall flow of shipments to ensure seamless execution
• Provide value‑adding business solutions through strong process understanding
• Resolve customer and stakeholder queries promptly and professionally
• Maintain a customer‑centric approach, preventing errors and ensuring continuous improvement
• Prepare and submit documentation accurately and on time
• Support cross‑sell and up‑sell initiatives and contribute to customer retention
• Adhere to SOPs and IOPs during daily operations
• Identify process deviations and proactively communicate them
• Respond to inquiries promptly and escalate issues when required
• Maintain effective communication, including participation in client calls
• Record and report performance insights to support service improvements
• Collaborate with KCMs and the Commercial team to strengthen customer relationships
• Comply with customer‑specific SOPs and monitor related KPIs
• Execute reports and tasks assigned by the Team Leader/Manager

Customer Experience Consultant

• Manage end-to-end customer interactions (phone, email, chat) related to online orders
• Handle delivery tracking, returns, refunds, payment queries, and shipping investigations
• Review and process order-related data and business requests
• Collaborate with couriers, financial institutions, and internal teams
• Ensure strict compliance with PCI & GDPR policies
• Analyze and resolve complex cases, escalating when necessary
• Contribute to continuous improvement of customer experience and team performance

Customer Support Specialist, Dutch Speaking

• Customer Support plays a crucial role in our business by providing high-quality assistance and resolving client queries through excellent communication skills.
• As a Customer Care Consultant, you will need the ability to quickly identify issues and troubleshoot problems, all while showing empathy and patience throughout the process to address client needs effectively.
• Support hoteliers by providing professional, personalised responses to their queries on all contact channels.
• Deliver world-class customer experience by listening to hoteliers and being responsive to their needs, as well as going the extra mile to pre-empt future needs.
• Assess queries and, where necessary, escalate to internal teams via pre-defined processes and channels and follow up to ensure resolution.
• Acknowledge hotelier dissatisfaction and demonstrate extreme care when engaging with them, with a goal to retain dissatisfied customers and turn them into promoters.
• Retain hoteliers by understanding the situations and behaviours that indicate they want to stop using RoomRaccoon and work with internal teams to prioritise resolving their issues.
• Manage and maintain your own productivity, attendance, and adherence to work schedule in line with customer support hours.
• Adhere to all RoomRaccoon Standard Operating Procedures

Customer Support Consultant, Dutch Speaking

Klantenservice medewerker, NL sprekend

Nederlandstalige Klantenservice medewerker

• Provide customer support via phone, email, and chat
• Troubleshoot technical issues and respond to inquiries professionally
• Ensure a positive customer experience
• Document and follow up cases in internal systems
• Contribute to a motivated and cooperative team

Remote Support Specialist, Customer Service

NL spreker Klanten Support Agent

• Provide high-quality customer support across email, live chat and voice channels, delivering a positive and professional customer experience.
• Resolve customer enquiries efficiently and accurately, aiming for first-contact resolution wherever possible.
• Manage customer interactions in line with service standards, SLAs and quality expectations.
• Handle complaints and escalations professionally, following internal procedures and guidelines.
• Maintain accurate customer records within CRM and ticketing systems.
• Support customers with account, order, payment, technical and service-related queries.
• Identify recurring issues and share improvement suggestions with relevant stakeholders.
• Ensure compliance with data protection, security and confidentiality requirements.
• Achieve individual and team performance targets, including productivity, quality and customer satisfaction metrics.
• Maintain up-to-date knowledge of products, processes and systems through ongoing training.

Customer Service Agent, Part Time – Danish Speaker

• Manage all incoming requests and communications from internal customers via email, phone calls, and ServiceNow tickets.
• Act as the single point of contact, providing expert knowledge and a single point of contact for all queries and support requests related to Travel & Expenses.
• Diagnose and resolve complex faults and issues, ensuring a swift and effective resolution for our customers.
• Analyze the impact of changes to products, systems, and networks, and approve them as necessary to maintain service integrity.
• Maintain and control the interfaces to linked products, systems, and networks to ensure smooth operations.
• Provide tracking and delivery time indications for requests and publish internal and external reports on activity and performance.
• Ensure all systems and configurations are managed and controlled effectively.

Travel & Expenses Customer Support, French Speaker

• Klanten ondersteunen via telefoon, e-mail en chat
• Technische vragen oplossen en problemen verhelpen
• Klanttevredenheid garanderen bij elk contact
• Cases en feedback registreren in interne systemen

Customer Care Associate, Dutch Speaker

• Support our existing customers with their technical and accounting issues over the phone and via email.
• Provide support to our customers by answering inquiries via our ticket system and support chat.
• Prepare offers for prospect customers, tailoring solutions to their individual needs.
• Show our software solutions to customers via online demonstrations, presenting functionality that will solve their individual IT challenges.
• Work closely with all members of the Customer Support team to deliver a best-in-class experience for our existing and potential customers.

Customer Support Specialist, French Speaker

• You support our Van & Truck Telesales team with all administrative tasks related to offer preparation, contract processing, reservations, invoicing, and follow-up coordination
• You act as the operational partner for Customer Success Managers, enabling them to focus on customer relationships and revenue generation by taking over time-consuming administrative work
• You take ownership of post-sale processes, ensuring seamless onboarding, documentation, and ongoing support for customers in the Van & Truck segment
• You coordinate and manage customer follow-ups, ensuring no opportunity is missed and all touchpoints are documented
• You maintain customer master data, contract information, and pipeline updates in our CRM system (Salesforce), ensuring high data quality and transparency
• You collaborate closely with our German Telesales team via phone, video, and digital tools

Sales Support Specialist – German Speaker

• Schedule in‑home consultations, ensuring efficiency;
• Handle emails and calls related to in‑home consultations;
• Log and manage appointment requests;
• Monitor in‑home consultation activity in real time;
• Coordinate scheduling with the triage team and physicians;
• Provide feedback to other teams;
• Ensure a positive experience for physicians, clients, and partners;
• Clarify knok subscription plans

Customer Service Associate, Part-time

• Book home consultations, ensuring efficiency;
• Handling emails and calls related to home consultations;
• Registration and management of appointment requests;
• Controlling and monitoring of home consultations activity in real time;
• Coordinate appointments with the triage team and doctors;
• Provide feedback to other teams;
• Ensuring a positive experience for doctors, customers, and partners;
• Clarification on knok subscription plans.

Customer Service Associate

• You'll be the frontline voice of the brand across social, helping customers in real-time while keeping responses human, clear, and platform-native.
• Responding to public comments with strong judgment, context awareness, and the right brand tone
• Managing direct messages (DMs) and private support conversations end-to-end
• Using a CRM to review customer history, track cases, and document outcomes clearly
• Supporting common customer service needs including: Account and login support, Subscription, billing, refunds, and cancellations, Retention-style conversations (when appropriate), Access, download, install, or "it’s not working" troubleshooting, Providing basic product guidance and technical triage, escalating when needed
• Using AI-assisted drafting tools to respond faster while ensuring every message is accurate, empathetic, and safe before sending
• Following established escalation paths for high-risk issues, sensitive topics, and VIP situations
• Contributing to consistent quality across shifts (tone, accuracy, decision-making)

Customer Care Specialist, Spanish

• Manage inbound customer calls regarding contract cancellations.
• Advise customers on services and offers to maintain or increase their subscription value.
• Upsell and cross-sell products and services.
• Ensure a high level of customer satisfaction and loyalty.
• Meet defined quality and performance standards.

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