Remote Support Specialist, Customer Service (Portugal)

Cross Border Talents

Remote Customer Service Specialist providing exceptional support for an international team in Portugal. Handling customer inquiries and ensuring outstanding customer satisfaction via multiple channels.

Posted 7/8/2026full-timeRemote • 🇵🇹 PortugalMid-LevelSenior💰 €1,100 per monthWebsite

About the role

Key responsibilities & impact

Provide customer support via phone, email, and chat
Troubleshoot technical issues and respond professionally to inquiries
Ensure a positive customer experience
Document and track cases in internal systems
Contribute to a motivated and cooperative team

Requirements

What you’ll need

Fluent in German (C2) and English (B2+)
Customer-focused with strong communication skills
Technically proficient with basic computer skills
Resident in Portugal
EU citizen or holder of a valid Portuguese residence permit

Benefits

Comp & perks

Private health insurance from day one (fully covered from the 6th month)
Paid onboarding and ongoing support from certified trainers
Career opportunities: potential to become a team leader within the international team
Performance/complexity bonus: €180 per year (12 months)
Meal allowance: €7.23 per workday (~€159/month based on 22 working days)
Transport allowance: €20 per month

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Customer SupportProfessional Inquiry ResponseTeam Collaboration