Customer Service Technician

DLL

Customer Service Technician managing client interactions and providing contract management services. Join DLL in Lisbon to enhance customer experiences through dedicated service.

Posted 7/6/2026contractLisbon • 🇵🇹 PortugalMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong analytical and problem-solving skills while providing exceptional customer service and support. Proficient in managing contracts and documentation, with a focus on process improvement and effective communication with stakeholders.

Highest-signal resume keywords

Bachelor's Degree in EconomicsCustomer Service ExcellenceMS Excel ProficiencyAnalytical MindsetExcellent Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Contract ManagementService Request ProcessingDocumentation PreparationPayment Plan ManagementBalance Confirmation Management

Soft Skills

Customer FocusAdaptabilityAttention to DetailTeam CollaborationStrong Work Ethic

Industry Keywords

Contractual RelationshipProcess ImprovementCommercial OpportunitiesStakeholder CommunicationService Quality Commitment

About the role

Key responsibilities & impact

The Customer Service team acts as the first point of contact for clients and partners throughout the contractual relationship, providing excellent service via phone, post, and e‑mail.
Receive, process, monitor and close service requests received by phone, email or post.
Prepare the necessary documentation to resolve client queries and requests.
Prepare and process early contract terminations, contract amendments and contract assignments/subrogations.
Manage and send balance confirmations, payment plans, and requests for copies of contractual documents and invoices.
Provide customer support.
Contribute to maximising commercial opportunities by proactively participating in process improvements and identifying and reporting opportunities while in contact with suppliers/resellers.

Requirements

What you’ll need

Bachelor’s degree, preferably in Economics, Finance or Business Management, or equivalent education, with professional experience in a similar or related role.
Intermediate or advanced level of English (written and spoken).
Knowledge of MS Excel (intermediate or advanced level).
Essential skills: analytical mindset with a problem‑solving orientation, customer focus and commitment to service quality, excellent communication skills with various stakeholders, ability to work under pressure, and adaptability to different tasks, responsibilities and IT systems.
We are looking for a disciplined, methodical and organised person with a strong work ethic, willing to contribute to the improvement of internal processes and eager to face new challenges.
A dynamic individual experienced in dealing with multiple interlocutors, who pays attention to detail and has a strong ability to work in a team.

Benefits

Comp & perks

Two days per year allocated for volunteering with a local charity.
Health and wellbeing programme including healthy eating options, health check‑ups, and fun health and vitality activities.
Flexible working hours with the possibility to work remotely/home‑office.
Career development opportunities: online learning and development programmes.