Customer Support Employee

Volkswagen Group

Customer Support Employee responsible for inquiries, issues, and customer satisfaction for Volkswagen Group's remote project. Engaging with customers using AI tools and automation for a streamlined experience.

Posted 7/1/2026full-timeRemote • 🇵🇹 PortugalMid-LevelSenior💰 €1,038 - €1,610 per monthWebsite

About the role

Key responsibilities & impact

Provide timely, accurate, and empathetic assistance across various channels to ensure customer satisfaction and loyalty.
Handle inquiries, explain features, resolve issues, and document solutions.
Escalate complex cases.
Combine customer-focused service with AI-powered tools and automation to deliver efficient and personalized support experiences in real time.

Requirements

What you’ll need

High School diploma (mandatory)
Experience in telephone customer service/call center environment (preferred)
German native speaker or C1 Level (written and spoken knowledge - mandatory)
Fluency in English (is a plus)
Familiarity with automotive industry (is a plus)
Experience using help desk software and remote support tools (is a plus)
Understanding of how CRM systems work
Excellent communication and problem-solving skills
Polite and empathic
Collaboration and commitment

Benefits

Comp & perks

Competitive Salary and Benefits
Opportunity for rapid growth in the company
Training according with your path career
Collaborative work environment
Multicultural teams
Proactive support

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Excellent CommunicationProblem-SolvingPoliteEmpathicCollaboration

Certifications

High School Diploma