Customer Support Specialist – Italian Market

CBT

Technical Sales Specialist handling customer inquiries and support for Italian market. Engaging with users and driving customer satisfaction while achieving sales targets.

Posted 7/15/2026full-timeRemote • 🇵🇹 PortugalMid-LevelSenior💰 €1,024 per monthWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates fluency in Italian and strong English communication skills while providing exceptional customer service and technical support. Capable of problem-solving with a customer-first attitude and maintaining accurate records of interactions.

Highest-signal resume keywords

Fluent Italian Speaker (C2/Native)Strong English (Minimum B2)Technical SupportCustomer ServiceProblem-Solving

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Basic Troubleshooting KnowledgeSoftware Functionality GuidanceSystem ConfigurationNetwork SettingsAccount Access Assistance

Soft Skills

Strong Communication SkillsActive Listening SkillsEmpathyProfessionalismCustomer-First Attitude

Tools & Technologies

Internal Tools

Certifications & Qualifications

EU CitizenshipValid Work Permit

Industry Keywords

Customer InteractionsSubscriptionsContent-Related QueriesTechnical SupportRemote Work

About the role

Key responsibilities & impact

Deliver exceptional service via phone, chat, and email to Italian-speaking viewers
Provide technical support and guidance on software functionality, system configuration, and network settings
Assist with account access, subscriptions, application use, and content-related queries
Handle complaints with empathy, professionalism, and efficiency
Maintain accurate records of customer interactions and follow-ups using internal tools
Represent the brand with enthusiasm, clarity, and care

Requirements

What you’ll need

Fluent Italian speaker (C2/native) and strong English (minimum B2)
Strong communication and active listening skills
Problem-solver with a customer-first attitude
Tech-savvy with basic troubleshooting knowledge
EU citizenship or valid work permit to work in Portugal
Good internet connection and quiet workspace at home

Benefits

Comp & perks

Performance bonus: up to €100/month (paid over 12 months)
Meal allowance: €7.23 per worked day (net)
Transport allowance: €20/month
Private health insurance: 100% covered after 6 months
100% remote work from continental Portugal
International team and continuous learning environment