Customer Support

• Deliver exceptional service via phone, chat, and email to Italian-speaking viewers
• Provide technical support and guidance on software functionality, system configuration, and network settings
• Assist with account access, subscriptions, application use, and content-related queries
• Handle complaints with empathy, professionalism, and efficiency
• Maintain accurate records of customer interactions and follow-ups using internal tools
• Represent the brand with enthusiasm, clarity, and care

Customer Support Specialist – Italian Market

German

• Assist customers via phone, chat, and email
• Track and follow up on customer cases for timely resolution
• Maintain professionalism and empathy in every interaction
• Diagnose issues and follow procedures to resolve technical problems
• Work to meet client-specific KPIs and internal performance goals
• Collaborate with team members to share solutions

Technical Advisor, German Speaking

Support Engineer

• Deliver expert technical support and troubleshooting to customers in German.
• Use your communication and problem-solving skills to handle inquiries with empathy and efficiency.
• Follow clear procedures while adapting to each unique case.
• Work within an international team of professionals in a dynamic, inclusive environment.

German-Speaking Technical Support Specialist

• Deliver expert technical support and troubleshooting to customers in German
• Use your communication and problem-solving skills to handle inquiries with empathy and efficiency
• Follow clear procedures while adapting to each unique case
• Work in shifts between 09:00–21:00, Monday to Sunday
• Work within an international team of professionals in a dynamic, inclusive environment

German-Speaking Technical Sale Specialist

• Handle customer inquiries via phone, chat, and email.
• Record all interactions in the company's CRM system.
• Provide clear and accurate information on card usage, benefits, and account details.
• Manage queries for different support areas via email and voice.
• Support customers with key issues, such as reporting and blocking lost or stolen cards.

German-speaking Customer Support Agent

• Deliver expert technical support and troubleshooting to customers in Italian
• Use your communication and problem-solving skills to handle inquiries with empathy and efficiency
• Follow clear procedures while adapting to each unique case
• Work in shifts between 09:00–21:00, Monday to Sunday
• Collaborate with an international team of professionals in a dynamic, inclusive environment

Italian-Speaking Technical Support Specialist

• Deliver expert technical support and troubleshooting to customers in Spanish
• Use your communication and problem-solving skills to handle inquiries with empathy and efficiency
• Follow clear procedures while adapting to each unique case
• Work in shifts between 09:00–21:00, Monday to Sunday
• Collaborate with an international team of professionals in a dynamic, inclusive environment

Technical Support Specialist, Spanish-Speaking

• Handle customer inquiries about pickups, deliveries, and shipment tracking (basic and complex)
• Support billing, invoice, and claims requests with empathy and precision
• Guide customers through account setup and onboarding steps
• Assist with technical issues related to company systems
• Address service feature questions, complaints, and pricing inquiries
• Ensure all cases are managed in line with company procedures, quality standards, and performance KPIs

Customer Experience Expert, Italian-speaking

• Deliver exceptional customer service via phone, email, or chat to Italian-speaking customers.
• Assist with inquiries about products, services, warranties, and technical support.
• Provide effective, professional, and efficient solutions.
• Accurately document and manage customer interactions.
• Act as a true brand ambassador, maintaining the prestige and values of a globally respected automotive company.

Customer Service Specialist, Italian, English

• Be the first point of contact for customers of a world-renowned consumer brand
• Handle inquiries via phone, email, or chat in Spanish, providing top-tier service
• Solve problems and ensure customer satisfaction with empathy and efficiency
• Collaborate with internal teams to resolve issues quickly
• Become a product expert through our 10-day paid training program

Customer Service Representative, Spanish Market

• Handle inbound customer inquiries via phone, email, and chat
• Provide accurate information about products, orders, and services
• Assist customers with order processing, account management, cancellations, and complaints
• Prepare, maintain, and review purchasing-related documentation accurately
• Ensure a high level of customer satisfaction by resolving issues professionally
• Identify opportunities for cross-selling and additional customer support when appropriate
• Contribute to continuous improvement initiatives and customer experience excellence

Italian-Speaking Customer Service Advisor

Ecommerce

• Manage end-to-end customer interactions (phone, email, chat) related to online orders
• Handle delivery tracking, returns, refunds, payment queries, and shipping investigations
• Review and process order-related data and business requests
• Collaborate with couriers, financial institutions, and internal teams
• Ensure strict compliance with PCI & GDPR policies
• Analyze and resolve complex cases, escalating when necessary
• Contribute to continuous improvement of customer experience and team performance

Dutch Customer Support Specialist – E-commerce

Customer Advisor

Dutch Speaking Customer Advisor

Customer Support Specialist, Dutch Speaking

• Be the first point of contact for German-speaking customers, handling inbound and outbound communication.
• Handle customer inquiries via phone and email (German).
• Process insurance claims and resolve issues efficiently.
• Escalate complex cases according to internal procedures.
• Process new vehicle insurance applications, manage contract changes, conversions, and terminations.
• Handle correspondence and documentation with high accuracy required.
• Provide insurance advice and prepare tailored offers.
• Cross-sell additional insurance products (liability, property, legal, etc.).
• Support onboarding (e.g., self-service portal registrations).
• Schedule pension consultation appointments.

CBT