Customer Support

• Manage end-to-end customer interactions (phone, email, chat) related to online orders
• Handle delivery tracking, returns, refunds, payment queries, and shipping investigations
• Review and process order-related data and business requests
• Collaborate with couriers, financial institutions, and internal teams
• Ensure strict compliance with PCI & GDPR policies
• Analyze and resolve complex cases, escalating when necessary
• Contribute to continuous improvement of customer experience and team performance

Customer Support Specialist, Dutch Speaking

• Be the first point of contact for German-speaking customers, handling inbound and outbound communication.
• Handle customer inquiries via phone and email (German).
• Process insurance claims and resolve issues efficiently.
• Escalate complex cases according to internal procedures.
• Process new vehicle insurance applications, manage contract changes, conversions, and terminations.
• Handle correspondence and documentation with high accuracy required.
• Provide insurance advice and prepare tailored offers.
• Cross-sell additional insurance products (liability, property, legal, etc.).
• Support onboarding (e.g., self-service portal registrations).
• Schedule pension consultation appointments.

Customer Care, German – Insurance

• Be the first point of contact for German-speaking customers
• Handle customer inquiries via phone and email (German)
• Process insurance claims and resolve issues efficiently
• Escalate complex cases according to internal procedures
• Process new vehicle insurance applications
• Manage contract changes, conversions, and terminations
• Handle correspondence and documentation
• Accurate contract logging (business-critical)
• Process address changes, account updates, and SEPA mandates
• Ensure timely handling of incoming documents (email/post)
• Provide insurance advice and prepare tailored offers
• Cross-sell additional insurance products (liability, property, legal, etc.)
• Support onboarding (e.g., self-service portal registrations)
• Schedule pension consultation appointments

CBT

Customer Support Specialist, Dutch Speaking

Customer Care, German – Insurance

German Customer Care – Insurance