Dutch Customer Support Specialist – E-commerce

CBT

Dutch Customer Support Specialist handling online customer orders including inquiries, refunds, and escalations. Working within a fast-paced e-commerce environment, ensuring compliance and continuous improvement.

Posted 6/30/2026full-timeRemote • 🇵🇹 PortugalMid-LevelSenior💰 €1,535 per monthWebsite

About the role

Key responsibilities & impact

Manage end-to-end customer interactions (phone, email, chat) related to online orders
Handle delivery tracking, returns, refunds, payment queries, and shipping investigations
Review and process order-related data and business requests
Collaborate with couriers, financial institutions, and internal teams
Ensure strict compliance with PCI & GDPR policies
Analyze and resolve complex cases, escalating when necessary
Contribute to continuous improvement of customer experience and team performance

Requirements

What you’ll need

Dutch near native, English proficiency (B2 or higher) – written & spoken
Strong communication and problem-solving skills
High attention to detail and accuracy
Ability to work independently and make decisions confidently
Comfortable handling sensitive/confidential data
KPI-driven mindset with a proactive attitude
Team player who values collaboration and accountability
Nice to have: Experience with SAP or back-office tools
Previous customer support or e-commerce experience

Benefits

Comp & perks

Meal allowance: 7€/day
Performance bonus
Holiday & Christmas allowances included
100% Remote work (within continental Portugal)
Career growth opportunities in an international environment

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Order ProcessingData AnalysisDelivery TrackingReturns ManagementRefund Handling

Soft Skills

Strong Communication SkillsAttention to DetailDecision-MakingTeam CollaborationProactive Attitude