Dutch Customer Support Specialist – E-commerce

CBT

Dutch Customer Support Specialist handling online customer orders including inquiries, refunds, and escalations. Working within a fast-paced e-commerce environment, ensuring compliance and continuous improvement.

Posted 6/30/2026full-timeRemote • 🇵🇹 PortugalMid-LevelSenior💰 €1,535 per monthWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing customer interactions across various channels while ensuring compliance with PCI and GDPR policies. Proficient in analyzing complex cases and contributing to the continuous improvement of customer experience and team performance.

Highest-signal resume keywords

Dutch Near NativeEnglish Proficiency (B2 or Higher)Customer Support ExperienceKPI-Driven MindsetProblem-Solving Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Order ProcessingData AnalysisDelivery TrackingReturns ManagementRefund Handling

Soft Skills

Strong Communication SkillsAttention to DetailDecision-MakingTeam CollaborationProactive Attitude

Tools & Technologies

SAPBack-Office Tools

Industry Keywords

E-CommerceCustomer ExperiencePCI ComplianceGDPR Compliance

About the role

Key responsibilities & impact

Manage end-to-end customer interactions (phone, email, chat) related to online orders
Handle delivery tracking, returns, refunds, payment queries, and shipping investigations
Review and process order-related data and business requests
Collaborate with couriers, financial institutions, and internal teams
Ensure strict compliance with PCI & GDPR policies
Analyze and resolve complex cases, escalating when necessary
Contribute to continuous improvement of customer experience and team performance

Requirements

What you’ll need

Dutch near native, English proficiency (B2 or higher) – written & spoken
Strong communication and problem-solving skills
High attention to detail and accuracy
Ability to work independently and make decisions confidently
Comfortable handling sensitive/confidential data
KPI-driven mindset with a proactive attitude
Team player who values collaboration and accountability
Nice to have: Experience with SAP or back-office tools
Previous customer support or e-commerce experience

Benefits

Comp & perks

Meal allowance: 7€/day
Performance bonus
Holiday & Christmas allowances included
100% Remote work (within continental Portugal)
Career growth opportunities in an international environment