Customer Care, German – Insurance

CBT

Customer Care Agent for a leading German insurance group handling customer inquiries and processing claims remotely while living in Greece.

Posted 5/30/2026full-timeRemote • 🇬🇷 GreeceMid-LevelSenior💰 €1,450 per monthWebsite

About the role

Key responsibilities & impact

Be the first point of contact for German-speaking customers, handling inbound and outbound communication.
Handle customer inquiries via phone and email (German).
Process insurance claims and resolve issues efficiently.
Escalate complex cases according to internal procedures.
Process new vehicle insurance applications, manage contract changes, conversions, and terminations.
Handle correspondence and documentation with high accuracy required.
Provide insurance advice and prepare tailored offers.
Cross-sell additional insurance products (liability, property, legal, etc.).
Support onboarding (e.g., self-service portal registrations).
Schedule pension consultation appointments.

Requirements

What you’ll need

Language German C1+ (fluent)
Strong communication skills and customer-first mindset
Ability to explain complex insurance topics clearly
Strong problem-solving with focus on first-contact resolution
High attention to detail (data entry & documentation)
Comfortable multitasking across systems in a fast-paced environment
Confident PC user (Windows, CRM systems, MS Office)
Typing speed 25 WPM with 85% accuracy
Minimum high school diploma

Benefits

Comp & perks

Up to 10% performance bonus (based on targets)
Relocation Package (for candidates moving to Greece)
Option 1 (Full coverage): Flight + hotel + real estate agency fees fully covered
Option 2 (Allowance): €250 relocation allowance + real estate agency fees covered

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

insurance claims processinginsurance applications managementdata entrydocumentation accuracycross-sellingpension consultation schedulingtyping speed 25 WPMinsurance advice preparation

Soft Skills

strong communication skillscustomer-first mindsetproblem-solvingattention to detailmultitaskingfirst-contact resolution

Certifications

high school diploma