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Customer Service Specialist, Italian, English
CBTCustomer Service Specialist delivering customer service to Italian-speaking customers in automotive project. Work remotely from anywhere in Greece, with opportunities for career advancement.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates exceptional customer service skills, effectively communicating in both Italian and English while providing solutions to customer inquiries. Exhibits a proactive customer-centric mindset and adaptability to various tools and platforms.
Highest-signal resume keywords
Italian Language Proficiency (C1)English Language Proficiency (B2)Customer Service ExcellenceProblem-Solving SkillsComputer Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Excellent CommunicationCustomer-Centric MindsetProactive Attitude
Industry Keywords
Brand AmbassadorAutomotive IndustryTechnical SupportCustomer Interaction Management
About the role
Key responsibilities & impact- Deliver exceptional customer service via phone, email, or chat to Italian-speaking customers.
- Assist with inquiries about products, services, warranties, and technical support.
- Provide effective, professional, and efficient solutions.
- Accurately document and manage customer interactions.
- Act as a true brand ambassador, maintaining the prestige and values of a globally respected automotive company.
Requirements
What you’ll need- Italian at C1 level (native or near-native proficiency).
- English at B2 level (intermediate to upper-intermediate).
- Excellent communication and problem-solving skills.
- Customer-centric mindset with a proactive attitude.
- Good computer skills and adaptability to different tools and platforms.
- Willingness to relocate to Greece if not already residing there (relocation fully supported).
Benefits
Comp & perks- Fully Paid Training: 10 days of expert-led, certified instruction.
- Relocation Assistance: All expenses covered – flight, hotel stay, and real estate agency fee €250 relocation support + real estate agency fee (for those relocating independently)
- Night shift premium: +25% per hour
- Sundays & public holidays: +75% per hour
- Comprehensive Health Care Plan: Plus exclusive employee discounts.
- Career Advancement: Clear development pathways and promotion opportunities.
- Social & Community Initiatives: Special events and company-sponsored activities.
- Remote Flexibility: Work from anywhere in Greece.
- Language Learning Support: Free online Greek language courses.
- Modern Working Environment: Access to stylish, fully equipped premises in Athens.
- Award-Winning Workplace: Join a Great Place to Work-Certified company that values diversity and inclusion.
- Equipment & Connectivity Support: Company-provided PC with multiple screens and Mobile internet router supplied during onboarding (ideal if you are temporarily in a hotel or without a fixed connection)