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Customer Experience Expert, Italian-speaking
CBTCustomer Experience Expert providing top-tier service through calls and emails for a global logistics company. Engaging with customers across Europe and ensuring seamless support across their needs.
About the role
Key responsibilities & impact- Handle customer inquiries about pickups, deliveries, and shipment tracking (basic and complex)
- Support billing, invoice, and claims requests with empathy and precision
- Guide customers through account setup and onboarding steps
- Assist with technical issues related to company systems
- Address service feature questions, complaints, and pricing inquiries
- Ensure all cases are managed in line with company procedures, quality standards, and performance KPIs
Requirements
What you’ll need- Italian (C1) and English (B2) fluency
- Strong communication skills with a customer-first mindset
- Ability to multitask, stay organized, and adapt to fast-paced environments
- Comfort with technology and digital systems
- A positive attitude and commitment to continuous improvement
Benefits
Comp & perks- Relocation Packages (Choose your plan)
- All expenses covered: flight, hotel stay, and real estate agency fee
- €250 relocation allowance + agency fee (perfect if you already have housing)
- Fully Paid Training – 14 working days to set you up for success
- 1-week nesting period post-training to build confidence before live calls
- Performance-based growth – upskilling opportunities to handle advanced cases
- Certification required before going live – ensuring top-notch service quality
- Monthly coaching and scorecard tracking – your performance and progress truly matter
- Part-time options available for work-life flexibility
- Comprehensive health insurance and employee discounts
- Free online Greek language courses to enhance your cultural experience
- Modern, inclusive workspace with break areas and relaxation zones
- Community events & social initiatives – be part of something meaningful
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
EmpathyMultitaskingOrganizationAdaptabilityPositive Attitude