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Customer Experience Expert, Italian-speaking
CBTCustomer Experience Expert providing top-tier service through calls and emails for a global logistics company. Engaging with customers across Europe and ensuring seamless support across their needs.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates fluency in Italian (C1) and English (B2) while effectively managing customer inquiries and technical issues. Exhibits strong communication skills, a customer-first mindset, and the ability to adapt in fast-paced environments.
Highest-signal resume keywords
Customer Inquiry ManagementFluency In Italian (C1)Fluency In English (B2)Technical Issue AssistanceStrong Communication Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
EmpathyMultitaskingOrganizationAdaptabilityPositive Attitude
Tools & Technologies
Digital Systems
Industry Keywords
BillingInvoice ManagementClaims RequestsAccount SetupOnboardingService FeaturesPerformance KPIs
About the role
Key responsibilities & impact- Handle customer inquiries about pickups, deliveries, and shipment tracking (basic and complex)
- Support billing, invoice, and claims requests with empathy and precision
- Guide customers through account setup and onboarding steps
- Assist with technical issues related to company systems
- Address service feature questions, complaints, and pricing inquiries
- Ensure all cases are managed in line with company procedures, quality standards, and performance KPIs
Requirements
What you’ll need- Italian (C1) and English (B2) fluency
- Strong communication skills with a customer-first mindset
- Ability to multitask, stay organized, and adapt to fast-paced environments
- Comfort with technology and digital systems
- A positive attitude and commitment to continuous improvement
Benefits
Comp & perks- Relocation Packages (Choose your plan)
- All expenses covered: flight, hotel stay, and real estate agency fee
- €250 relocation allowance + agency fee (perfect if you already have housing)
- Fully Paid Training – 14 working days to set you up for success
- 1-week nesting period post-training to build confidence before live calls
- Performance-based growth – upskilling opportunities to handle advanced cases
- Certification required before going live – ensuring top-notch service quality
- Monthly coaching and scorecard tracking – your performance and progress truly matter
- Part-time options available for work-life flexibility
- Comprehensive health insurance and employee discounts
- Free online Greek language courses to enhance your cultural experience
- Modern, inclusive workspace with break areas and relaxation zones
- Community events & social initiatives – be part of something meaningful