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About the role
Key responsibilities & impact- Handle customer inquiries via phone, chat, and email.
- Record all interactions in the company's CRM system.
- Provide clear and accurate information on card usage, benefits, and account details.
- Manage queries for different support areas via email and voice.
- Support customers with key issues, such as reporting and blocking lost or stolen cards.
Requirements
What you’ll need- Language skills: German (C2) and English (B2) – written and spoken.
- Customer focus: Empathetic, patient, and solution-oriented communicator.
- Adaptability: Comfortable with both frontline and backoffice responsibilities.
- Tech-savvy: Familiar with CRM tools and comfortable using multiple communication platforms.
Benefits
Comp & perks- Health care coverage and exclusive discounts on various products and services.
- Free online Greek language courses to enrich your experience.
- Access to modern office facilities with relaxing and collaborative spaces.
- Career growth within a global, innovative organization.
- A diverse, inclusive culture recognized as a Great Place to Work.
- Participation in community events and CSR initiatives.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Empathetic CommunicationPatient InteractionSolution-Oriented ApproachAdaptability