Dutch Speaking Customer Service Representative

Ecolab

Digital Financial Solutions Specialist acting as a customer support representative for a leading fintech company. Offering expert guidance and support in managing online transactions.

Posted 7/19/2026full-timeRemote • 🇵🇹 PortugalMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in multi-channel client support, analytical problem solving, and financial oversight while ensuring regulatory compliance and meticulous record keeping. Proficient in navigating financial technology platforms and communicating complex financial concepts clearly.

Highest-signal resume keywords

Multi-Channel Client SupportAnalytical Problem SolvingFinancial OversightRegulatory ComplianceDigital Literacy

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Payment InfrastructureFraud PreventionInvoicing ErrorsAccount SecurityRecord Keeping

Soft Skills

Self-ManagementStructured CommunicationOrganizational Skills

Tools & Technologies

Global Payment GatewayFinancial Technology PlatformsAccount Dashboards

Industry Keywords

International Banking RulesClient InteractionsVirtual Work Environment

About the role

Key responsibilities & impact

Multi-Channel Client Support: Providing fast, high-quality solutions to users across phone networks, emails, and live chat platforms.
Analytical Problem Solving: Handling complex and sensitive issues regarding user account security, payment infrastructure, and detailed billing records.
Technical Guidance: Walking users through the features of our global payment gateway and mobile apps with clear, confident instructions.
Financial Oversight: Managing sensitive financial matters—including payment reversals, invoicing errors, and fraud prevention—with total accuracy and discretion.
Meticulous Record Keeping: Maintaining detailed logs of all client interactions and escalating critical financial files to specialized internal teams when necessary.
Regulatory Compliance: Staying up to date on software upgrades and evolving international banking rules through routine team briefings.

Requirements

What you’ll need

Dutch: Native or near-native mastery (minimum C1 level) in both written and spoken formats.
English: Professional business proficiency (B2 level minimum) for internal corporate communication and training.
Legal Standing: Current physical residency in Portugal along with valid legal authorization to work within the European Union.
Self-Management: Outstanding organizational skills and the personal accountability needed to succeed in an independent, virtual work environment.
Structured Communication: A logical mindset with the ability to explain complex financial ideas clearly, both in writing and verbally.
Digital Literacy: High comfort level navigating financial technology platforms, account dashboards, and modern digital software.

Benefits

Comp & perks

Geographic Flexibility: A stable, completely virtual career path allowing you to work from any region within mainland Portugal or its islands.
Home Office Equipment: All necessary corporate hardware—including a high-end laptop and a professional headset—will be shipped directly to your home before your first day.
Competitive Income: A reliable fixed base salary paired with performance-based monthly cash bonuses.
Immediate Protection: Full private health and life insurance coverage starting from your very first contract day.
Career Growth: Continuous professional coaching along with clear advancement paths into management, quality assurance, or specialized fintech consulting roles.