Norwegian Speaking Customer Experience Representative

Ecolab

Norwegian Speaking Customer Experience Representative supporting Nordic consumers of a world-famous smart home appliances brand. Managing customer inquiries through various communication channels to ensure satisfaction and solution delivery.

Posted 7/13/2026full-timeLisbon • 🇵🇹 PortugalMid-LevelSenior💰 €1,400 per monthWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates native-level fluency in Norwegian and strong professional command of English, with exceptional communication skills and a user-focused approach. Proficient in managing customer inquiries related to electronic products and adept at utilizing CRM systems for case tracking.

Highest-signal resume keywords

Native-Level Norwegian FluencyCustomer Service ExperienceCRM DocumentationTechnical Product KnowledgeInterpersonal Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Written CommunicationVerbal CommunicationPatient MindsetUser-Focused Approach

Tools & Technologies

CRM SystemDigital PlatformsSoftware Applications

Industry Keywords

Customer ServiceContact CentersSmart Home SetupsConsumer ElectronicsHome Appliances

About the role

Key responsibilities & impact

Manage incoming communications from Norwegian-speaking buyers via telephone, email, and live chat, answering questions about shipping status, product features, warranties, delivery timelines, and initial device setups.
Listen closely to user concerns regarding electronic products and home appliances, diagnose the underlying issues, offer straightforward step-by-step guidance, or route complex repairs to the authorized technical network.
Document every client interaction, critique, and solution thoroughly in the CRM system to ensure precise case tracking.
Keep up to date on new product releases, technical advancements, and corporate philosophies, communicating these with empathy and professionalism.
Attend ongoing, fully compensated training programs to keep your technical expertise and communication strategies sharp.

Requirements

What you’ll need

Languages: Native-level or near-native fluency (C1/C2) in Norwegian, paired with a solid professional command (B2) of English.
Location & Right to Work: Currently residing in Lisbon, or fully ready and legally permitted to relocate to Portugal on your own accord.
Interpersonal Skills: Superb written and verbal communication talents matched with a patient, user-focused mindset.
Tech Savviness: Ease using computers, multitasking across various software applications, and rapidly adopting new digital platforms.
Preferred Extras: Previous background in customer service, contact centers, hospitality, or retail environments is helpful but optional.
A true curiosity about smart home setups, consumer electronics, or contemporary household devices.

Benefits

Comp & perks

Base Pay: €1,400 gross monthly salary, distributed 14 times per year
Fluency Premium: An additional €150 monthly bonus for utilizing your specialized Norwegian language skills.
Incentives: Up to €100 gross per month tied to achieving quality metrics and performance milestones.
Meal Voucher: €7 per active shift (contributing roughly €140–€150 in tax-free net money each month).
Insurance: Private health and life insurance plans active starting from your very first day on the job.
Advancement: Clear internal promotion tracks, with regular opportunities to step into roles such as Team Lead, Quality Assurance Specialist, and Corporate Trainer.
Work Culture: A lively, diverse, and welcoming environment complete with frequent social outings, cultural activities, and accessible management.