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Dutch Speaking Customer Experience Advisor
EcolabJoin as a Dutch Speaking Customer Experience Advisor in Lisbon, representing a top household appliances brand. Deliver technical support and enhance customer experiences with vibrant team spirit.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates native or near-native fluency in Dutch and solid command of English, with strong digital skills for multitasking across software systems. Possesses excellent communication abilities and a customer-first approach, with a genuine interest in consumer electronics and smart home technology.
Highest-signal resume keywords
Fluency In Dutch (C1/C2 Level)Professional Command Of English (B2 Level)Customer Support ExperienceDigital SkillsCommunication Abilities
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Verbal CommunicationWritten CommunicationSolution-Oriented ApproachPatience
Tools & Technologies
CRM DatabaseSoftware Systems
Industry Keywords
Consumer ElectronicsSmart Home EcosystemsHousehold AppliancesCustomer Care Strategies
About the role
Key responsibilities & impact- Act as a brand ambassador for a world-renowned market leader in premium household appliances and consumer electronics
- Professionally answer inbound requests from Dutch-speaking customers via phone, email, and live chat regarding product features, warranties, delivery status, and device setups
- Carefully diagnose customer problems with smart technology and home appliances, providing clear solutions or routing cases to engineering and repair teams
- Accurately log all customer feedback, interactions, and ticket resolutions into the CRM database
- Participate in regular, fully paid training sessions to stay updated on new product launches, digital software, and advanced customer care strategies
Requirements
What you’ll need- Native or near-native fluency (C1/C2 level) in written and spoken Dutch
- Solid professional command (B2 level) of English for internal company communication
- Already living in Lisbon, or fully prepared and legally permitted to relocate to Portugal independently
- Superb verbal and written communication abilities, backed by a patient, solution-oriented, and customer-first approach
- Strong digital skills with the ability to multitask across multiple software systems and quickly master new platforms
- Prior experience in call centers, customer support, retail, hospitality, or technical helpdesks is preferred
- A genuine interest in consumer electronics, smart home ecosystems, or modern kitchen appliances is preferred
Benefits
Comp & perks- Base Salary: €1,400 gross per month, paid 14 times per year
- Language Bonus: An extra €150 monthly premium for utilizing your specialized Dutch language skills
- Performance Bonus: Up to €100 monthly in KPI incentives based on quality and productivity targets
- Meal Allowance: €7 per active working day (adding roughly €140 to €150 extra net cash per month)
- Immediate Coverage: Comprehensive private health and life insurance policies starting on your very first contract day
- Career Progression: Transparent paths for rapid internal promotion
- Company Culture: A lively, multicultural workplace featuring regular team events, cultural activities, and a highly supportive management team