Customer Support Representative, Dutch Speaking

Ecolab

Dutch Speaking Customer Support Representative managing inquiries across various channels for a fintech company. Handling technical issues and providing advisory services within the digital payment ecosystem.

Posted 7/19/2026full-timeRemote • 🇵🇹 PortugalMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing client inquiries across multiple channels while ensuring compliance with global banking regulations. Proficient in financial data management and technical issue diagnosis, with strong communication skills in Dutch and English.

Highest-signal resume keywords

Client Care ManagementTechnical Issue DiagnosisFinancial Data ManagementDutch Language ProficiencyFintech Literacy

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical Issue DiagnosisFinancial Data ManagementChargebacksInvoice AdjustmentsFraud PreventionData LoggingCompliance Maintenance

Soft Skills

Independent DriveArticulate ExpressionTime Management

Tools & Technologies

Financial Tracking SystemsAccount DashboardsModern Internet Programs

Industry Keywords

Global Banking RegulationsClient InteractionsAccount SecurityGateway InfrastructureBilling Discrepancies

About the role

Key responsibilities & impact

Interactive Client Care: Managing incoming inquiries across various channels—including phone lines, emails, and live web chat—with prompt, high-quality responses.
Technical Issue Diagnosis: Investigating sensitive, complex client issues regarding account security, gateway infrastructure errors, and intricate billing discrepancies.
Advisory Services: Explaining the features of our global processing platform and mobile applications using clear, authoritative guidance.
Financial Data Management: Executing sensitive financial tasks—such as chargebacks, invoice adjustments, and fraud prevention measures—with absolute precision and security.
Data Logging: Documenting detailed summaries of client interactions and routing urgent financial files to specialized internal teams.
Compliance Maintenance: Staying informed on continuous software updates and evolving global banking regulations through routine team briefings.

Requirements

What you’ll need

Language & Legal Benchmarks
Dutch: Native or near-native command (minimum C1 level) in both written and verbal communication.
English: Professional working proficiency (minimum B2 level) for corporate messaging and training alignment.
Legal Status: Physical residency within Portugal and valid, lawful authorization to work in the European Union.
Skills & Mindset
Independent Drive: High levels of personal accountability and time-management capabilities tailored for a remote environment.
Articulate Expression: A highly logical mindset with a talent for breaking down technical banking concepts into simple terms for users.
Fintech Literacy: Comfort utilizing financial tracking systems, account dashboards, and modern internet programs.

Benefits

Comp & perks

Location Independence: A permanent, fully remote position that can be performed from any home address in mainland Portugal or its archipelagos.
Company Hardware: High-end corporate equipment—including a secure laptop and a professional headset—shipped directly to your residence prior to training.
Compensation Structure: A reliable, fixed monthly base salary paired with performance-tied monthly cash incentives.
Immediate Protection: Comprehensive private medical and life insurance coverage active from your very first contract date.
Professional Growth: Regular skill-building workshops alongside clear advancement pathways into quality assurance, team leadership, or specialized fintech advisory roles.