Customer Support

• Combine empathy and problem-solving to fully understand what a customer needs, and deliver resolutions that feel personal — across chat, email, phone and social, tailoring tone and language to fit
• Own customer outcomes end to end, working cross-functionally to resolve complex or high-impact issues with genuine care
• Use AI tools and copilots to work with speed and consistency, and take ownership where automation isn't enough
• Review human and AI conversations to spot where the experience — and your own performance — can improve
• Call out pain points and champion the tools and processes that make every interaction better, for customers and for the team

Customer Experience Advisor

• Ownership over resolving escalated or complex calls from customers
• Answer incoming communications from customers
• Conduct research to provide answers for customers to resolve their issues

Customer Service Representative

• Respond to customer cases via Salesforce, using tools and guidance provided to maintain best practices.
• Answer customer phone calls, capturing the conversation in a customer case
• Complete customer-related tasks as directed, such as entering users into other AMA platforms beyond Salesforce
• Collaborate with all AMA teams to help solve customer challenges
• Help our members and customers with their inquiries about membership, events, publications, and issues.
• Track cases for customers to ensure stellar service is received and that follow-ups are completed promptly.
• Maintains membership data. Fixing any issues, updating customer information, and identifying duplicate accounts.
• Provide excellent customer service to members and customers over the phone, email, or chat.
• Help customers have an amazing experience when reaching out to us.
• Ability to notice trends with issues so they can quickly be reported and addressed.
• Completing other special projects as assigned.

Customer Service Specialist – Temp to Hire

• Provide 1 st line support to end-users through high volume calls, chats, and tickets.
• Respond to customer inquiries and tickets and provide resolution within the contracted service-level agreement (SLA).
• Update required ticketing systems continuously.
• Provide and maintain a high quality of service.
• Partner with the Service Operations Team.
• Adhere to specific guidelines and procedures to ensure tickets are being worked correctly to department standards and client specifications.
• De-escalate dissatisfied customers with professionalism, patience, and support.
• Escalate all issues that cannot be completed within SLAs to management as soon as possible.
• Meet all team metrics and goals, set by management.
• Perform other duties as needed upon request from immediate supervisor.

Mobility Support Specialist

• Handling incoming and outgoing calls with patience, tact, and courtesy
• Enter information into Windows-based computer database as required, while following instructions and conducting a scripted interview
• Escalates calls to supervisor when necessary and appropriate
• Tracks call-related information for auditing and reporting purposes
• Provides feedback on call issues related to downtime and/or training issues
• Contribute positively to a work environment that is flexible, adaptable, and team based
• Provide, receive, and seek feedback in a positive manner to encourage team building
• Participate in the development and attainment of team and operational goals
• Be respectful and courteous
• Maintain a positive attitude about workloads and expectations
• Prioritize workloads to ensure timeliness and quality standards are met

• Be the voice and backbone of Novig's user experience
• Turn high-volume chaos into seamless support
• Field live chats and emails through Intercom
• Resolve time-sensitive issues during high traffic sports events
• Keep the platform running smoothly during critical times

Customer Experience Specialist – Seasonal

• Work directly with external brokers to establish rapport/connection and build confidence in our Healthcare Insurance.
• Identify and rectify any complicated Broker, Group or Member related issues relating to our insurance benefits, claim processes, enrollment, and billing processes for all lines of business.
• Provide concierge level support to the brokers, who serve as a key acquisition channel, as they sell our product in our markets.

Customer Support Associate

• Answer incoming communications from customers
• Conduct research to provide answers for customers to resolve their issues
• Take ownership over resolving escalated or complex calls from customers

Bilingual Customer Service Representative – Spanish-English

• Consult with neighbors on available services that can support their situation
• Provide best solutions for needs via a variety of communication channels including voice, email or chat
• Respond to customer inquiries with active listening
• Resolve customer issues with patience and understanding

Bilingual Customer Service, Spanish-English

• Administer weekly loan Intake agendas and materials.
• Support the loan intake pipeline by gathering and distributing feedback on early-stage underwriting concerns, impact assessment, and compliance with LISC lending guidelines.
• Ensure high-quality data in LISC’s loan systems, including data entry and maintenance.
• Support data analysis on loan commitments and key performance indicators for monthly, semi-annual, annual, and ad hoc reporting to senior management.
• Analyze key performance indicators related to loan intake, approval, and closing to identify efficiency improvements.
• Oversee the solicitation, bid review, and engagement of third-party due diligence providers including ordering of appraisals in conjunction with Lending and local office staff.
• Support the asset management team in planning and scheduling portfolio monitoring and loan watch meetings, including creating meeting agendas and reviewing and circulating loan reports, circulating follow-up notes and ensuring compliance with all follow-up items, including risk rating changes.
• Provide back-up support on the ordering and review of borrower credit, tax, and background reports.
• Provide back-up support to the Credit Officer with regards to coordination of new loan and amendment review, sign-off, and approval, including management of Credit Committee meetings and minutes.
• Create marketing and communication materials to share with internal and external audiences with a focus on the impact of lending activity.
• Provide technical assistance to local program staff on loan policies, procedures, and system usage.
• Assist in facilitation of LISC’s Lending for Impact workgroup.

Lending Support Specialist

• Provide onsite support to our customers, who include patients and hospital staff, to ensure services meet or exceed customers’ expectations
• Collaborate with other team members to troubleshoot and resolve any issues affecting services
• Familiarize customers with the use of our interactive system and its features
• Replace small defective equipment as needed (tv, pillow speakers, phones)
• Perform other related duties as assigned.

Patient TV Support Representative

• Supports our administrative team - high volume, fast paced.
• Demonstrates strong organizational skills to manage multiple projects/tasks at a time.
• Communicates in a professional and timely manner to develop rapport with both team and end-users.
• Maintains strong working relationships and handles confidential information.
• Takes initiative and makes sound, independent decisions.

Legal Support Specialist – Admin

• Coordinate and facilitate academic functions such as enrollment, onboarding, and advising functions
• Serve as a point of contact for matters relating to these functions
• Work collaboratively across the university to ensure a seamless student experience
• Identify gaps in current processes and recommend/develop new ones
• Serve as liaison between team and project managers
• Develop comprehensive communication plans for various processes

Operations Support Specialist

• Serve as the primary point of contact for client inquiries related to coverage, billing, and claims
• Provide clear, accurate explanations of policy details, including coverage limits, exclusions, and premiums
• Process policy changes such as endorsements, renewals, cancellations, and updates to client information
• Assist clients with claims questions and provide guidance through the claims process
• Resolve client issues efficiently and professionally, ensuring high satisfaction
• Generate and present insurance quotes, including comparisons across carriers when appropriate
• Maintain accurate and detailed documentation of all client interactions within agency systems
• Work across agency management systems, carrier portals, and internal tools to ensure seamless service delivery
• Partner with producers and carriers to support client retention and account growth

Customer Service Representative – Home & Auto Insurance, Insurance License Required

• Conduct individualized orientations for our Caregivers to educate them on benefits available to them, ensuring a clear understanding of options, enrollment processes, and maximizing their benefits
• Providing accrual status and processing sick time through Empeon and Medflyt, as needed
• Complete employment verifications in a timely manner using Salesforce, Empeon and Knowledge Base to retrieve accurate information
• Provide clear call summaries through detailed notes on Talk Desk with defined action items for follow up as needed
• Work in FlexFacts portal to assist with reimbursements and allocating funds
• Commuter Benefit forms
• HRA deposits
• Complete email cases assigned to you in Salesforce data base within 24 – 48 hours
• Answering calls that come in on the shared line and must ensure we provided first contact resolution
• Ability to navigate multiple platforms in a fast-paced environment
• Demonstrate ability to navigate challenging conversations and address caller's concerns with empathy and compassion
• Consistently meet internal service level agreements and metrics

Caregiver Support Specialist

• Serve as a problem-solver on the front lines, responding to inbound customer calls with a focus on identifying root cause of issues, analyzing unique situations, and delivering accurate, personalized solutions that align with company standards and customer needs.
• Apply sound judgement and critical thinking when assisting with underwriting activities, ensuring timely and appropriate handling of exceptions or nuanced policy scenarios.
• Navigate and leverage the policy management system efficiently, using its tools to troubleshoot issues, improve processing accuracy, and identify trends or recurring challenges.
• Collaborate across the team with a solutions-oriented mindset, contributing to team discussions and best practices that enhance customer outcomes and operational effectiveness.
• Prioritize and organize daily tasks with attention to detail and time management, ensuring timely and thorough resolution of customer inquiries and back-end responsibilities.
• Consistently meet or exceed departmental KPIs and performance metrics by balancing efficiency with high-quality customer engagement.
• Demonstrate initiative and a growth mindset, actively seeking opportunities to broaden knowledge across departments and contribute to process improvements – positioning yourself for future advancement into roles in underwriting, sales, claims, or operations.

Customer Experience Representative

• Performs complex secretarial and administrative duties in a fast-paced environment supporting clinical, educational, and academic programs.
• Responsible for all clinic preparations, including but not limited to providers' time and calendar management while optimizing provider-patient schedule, coordination of patient care, and information/data support.
• Serves as primary contact for provider(s).
• Manages provider(s) calendar and prioritizes appointments and meetings based on provider preferences.
• Chooses and recommends among competing demands.
• Examines the clinical schedule(s) on a continuous basis to identify opportunities for optimizing the time and effort of providers.
• Finds missing orders and sends them for review and approval.
• Anticipates needs of insurance companies by gathering all necessary information for referrals and prior authorizations.
• Applies provider preferences and protocols in selecting multiple possibilities to execute and/or delegate follow-up actions based on the provider’s patient notes.
• Composes, edits, and obtains signatures for non-routine letters of correspondence related to appeals on denied claims, including compiling all necessary information and drafts for provider signature.
• Manages provider(s) documentation and information.
• Composes and types non-routine correspondence providing factual information.
• Arranges travel, conference registration, and hotel accommodations.
• Interfaces with organizations, hospitals, and others to facilitate invited lectures and speaking engagements for the provider.
• Researches hospital medical records for the information requested by physicians, insurance companies, and attorneys.
• Determines the order of daily surgeries and ambulatory procedures based on the patient’s medical conditions and severity.
• Negotiates surgical/procedure schedule by communicating complex details directly to the Operating Room scheduling office and Ambulatory Surgical Center Staff.
• Authorizes overbooking and rearranging of surgeon's Operating Room schedules based on case complexity and medical urgency.
• Authorizes rescheduling when cancellations occur by applying protocols for surgical scheduling.
• Orders all necessary surgical/procedure equipment, devices, and medication based on the application of protocols needed to conduct the surgery/procedure.
• Follows-up to confirm the order is fulfilled and ready for surgery/procedure.
• Employs multiple contingency strategies to ensure all details, materials, and locations are ready for surgery/procedures as scheduled.
• Ensures patient education and follow-up details vary according to pre-operative readiness and post-operative rehabilitation expectations and activities.
• Accountable for completeness of all relevant information from pre-op testing and evaluations for review by the anesthesiologist and the Operating Room.
• Assembles the necessary details from multiple tabs within the electronic medical record for review and inclusion when completing disability paperwork.
• Assesses calls to understand patient needs, prioritizes medical concerns, and obtains responses from providers and follows up with patients.
• Serves as main point of contact for patients pre and post-operative.
• Other duties as assigned.

Physician Support Representative III

• Arrives at work in a clean and proper uniform, and be clean and neat in appearance.
• Greets customers in a friendly manner.
• Understand all functions of the POS system.
• Makes change properly.
• Is proficient in opening and closing a shift, including completing all paperwork.
• Uses credit card equipment.
• Processes all sales quickly and accurately.
• Ensures all items are properly stocked and priced correctly.
• Reads and follows directions.
• Checks in vendor delivery.
• Assists in ordering.
• Understands fuel inventory reports.
• Cleans and sanitizes equipment and perform simple maintenance.
• Keeps store neat and clean, inside and outside.
• Recognizes problems and report them to management.
• Projects a positive attitude.
• Responsible for all aspects of food operations and handling/storage of product.
• Complies with all food handling guidelines to meet or exceed state/federal regulations.
• Ensures a clean and healthy food service environment for our customers and associates by following proper cooking procedures and temperature holding temps.
• Ensures that all food products are stored properly, rotated and code dated with expiration dates.
• Also ensure that all food products whether cooked or stored are held at proper temperatures.
• Responsible for temperature testing food to ensure proper food safety and quality control.
• Provides friendly and competent customer service.
• Reports for work in a timely manner when scheduled with regular and consistent attendance.

Sales Associate – Pump & Pantry

• Build and run customer support for enterprise partnerships
• Work hands-on with support tickets and develop knowledge base
• Collaborate with internal teams on support framework and process improvements
• Analyze case patterns and drive operational decisions
• Manage relationship with BPO partners or internal hires as needed
• Focus on compliance-driven support interactions alongside product and engineering teams

Senior Manager, Customer Service Operations

• Successfully complete training to become knowledgeable about the waste services industry and Modern’s services and policies.
• Respond in a timely and accurate manner to residential and commercial customer service calls, ensuring that service issues and concerns are treated in a respectful and professional manner.
• Effectively respond to routine issues regarding service matters, which may involve outbound calls and other communications to resolve service inquiries and equipment issues.
• Return all internal and external calls, emails and faxes in a timely manner to ensure that customers’ concerns are understood, addressed and resolved in an efficient and complete manner.
• Receive and review individual performance metric reports and action plans with manager to understand individual performance.
• Enter service data into computer.
• Log information about customer service interactions into systems; updates information in a timely and accurate manner in order for associates to track service inquiries and resolution.
• Perform other job-related duties as assigned or apparent.

Customer Support jobs in New York

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Customer Experience Advisor

Customer Service Representative

Customer Service Specialist – Temp to Hire

Mobility Support Specialist

Customer Service Representative

Customer Experience Specialist – Seasonal

Customer Support Associate

Bilingual Customer Service Representative – Spanish-English

Bilingual Customer Service, Spanish-English

Lending Support Specialist

Patient TV Support Representative

Legal Support Specialist – Admin

Operations Support Specialist

Customer Service Representative – Home & Auto Insurance, Insurance License Required

Caregiver Support Specialist

Customer Experience Representative

Physician Support Representative III

Sales Associate – Pump & Pantry

Senior Manager, Customer Service Operations

Customer Service Representative