Customer Support

• Answer incoming calls and chats and analyze questions and concerns from insureds and/or producers to resolve issues in a timely manner;
• Answer technical questions from producers and assist them in the navigation of the system;
• Processes incoming faxes, emails, and phone requests, responding promptly and appropriately;
• Solicit additional data from insured’s or producers and explain the basis for underwriting determinations and report risk alerts to underwriting;
• Determines reasons for requests for cancellations; follows the procedure for retention.
• Complies with state and federal laws, Department of Insurance criteria, insurance carrier, and Aspire General's policies, procedures, and work rules;
• Review, evaluate, and issue endorsements;
• Produce grammatically correct and clearly written correspondence including letters, memos, reports, emails, and policy file documentation;
• Prompt and regular attendance;
• Other duties as assigned.

Licensed Customer Service Representative II

• Engage with potential customers through email, chat, phone, and in-person interactions
• Provide expert guidance and personalized recommendations on e-bike and bicycle products
• Assist customers in decision-making to ensure they find the right product for their needs
• Collaborate with logistics and operations teams to ensure smooth order fulfillment
• Share knowledge with the team and contribute to internal training resources
• Gather and report customer feedback to improve products and sales processes

Customer Support Specialist – Bike Expert

• Serve as a primary contact and Level 2 support resource for small and medium-sized business portfolio merchants.
• Work across internal teams and directly with clients to resolve issues, support retention, and increase product and service adoption.
• Manage relationships for a portfolio of small to mid-tier small and medium-sized business accounts to support client satisfaction, retention, and growth.
• Resolve simple client inquiries directly and coordinate with internal teams to facilitate resolution of moderate to complex issues.
• Educate clients on products, reporting, self-service tools, and relevant industry information to support effective platform use.
• Monitor account health, review portfolio performance, and create customized business reviews that illustrate financial performance, card volume trends, and industry comparisons.
• Maintain accurate and current client records, including contract details, communication logs, and product matrices.
• Identify opportunities to increase penetration of products and services across multi-product client environments.
• Communicate clearly with clients regarding pricing models, funding, compression management, and issue resolution status.

Client Support Specialist

• Provide support for Merchant Services clients who utilize our services to provide credit card and payment solutions to their customers.
• Act as a point of contact for all day-to-day related merchant inquiries and own all client resolution
• Navigate through various Merchant Services subsystems, including North, South, proprietary and TSYS platform applications in an effort to research and resolve inquiries
• Respond to merchant issues regarding interchange and chargeback compliance, merchant billing, funding and batch detail reports, e-Commerce products and reporting
• Explain reporting of BAMS systems and products to merchants to resolve their concerns and answer their questions.
• Support merchants on all aspects of POS/PC equipment
• Resolve merchant inquiries regarding billing, reporting, payments, products and solutions researching and responding with a solution.
• Train merchants on back-office tools as applicable
• Front line support of our banking partners, performing routine account-related transactions, solve problems and investigate/resolve a wide variety of issues and requests.

• Answer incoming calls in a fast-paced call center environment.
• Build relationships with clients and agents.
• Process payments and complex service requests.
• Support resolution of incoming calls by answering questions, performing research, and initiating additional processes as necessary.
• Process billing requests, including billing account number changes, payment type changes, refund requests, premium payment histories, form requests, etc.
• Complete insurance verifications and policy summary requests.
• Keep records of customer interactions and transactions.

Customer Service Representative

• Assist customers inside and outside a U-Haul center with U-Haul products and services.
• Use smartphone-based U-Scan technology to manage rentals and inventory.
• Move and hook up U-Haul trucks and trailers.
• Clean and inspect equipment on the lot including checking fluid levels.
• Answer questions and educate customers regarding products and services.
• Prepare rental invoices and accept equipment returned from rental.
• Install hitches and trailer wiring.
• Fill propane (certification offered through U-Haul upon employment)
• Drive a forklift (certification offered through U-Haul upon employment)
• Other duties as assigned
• Participate in ongoing continuous U-Haul education through U-Haul University.

Seasonal Customer Service Representative

• Arrive at work in a clean and proper uniform, and be clean and neat in appearance
• Greet customers in a friendly manner
• Understand all functions of the POS system
• Make change properly
• Be proficient in opening and closing a shift, including completing all paperwork
• Use credit card equipment
• Process all sales quickly and accurately
• Insure all items are properly stocked and priced correctly
• Read and follow directions
• Check in vendor delivery
• Assist in ordering
• Understand fuel inventory reports
• Clean and sanitize equipment and perform simple maintenance
• Keep store neat and clean, inside and outside
• Recognize problems and report them to management
• Project a positive attitude
• Responsible for all aspects of food operations and handling/storage of product
• Complies with all food handling guidelines to meet or exceed state/federal regulations
• Ensure a clean and healthy food service environment for our customers and associates by following proper cooking procedures and temperature holding temps
• Ensure that all food products are stored properly, rotated and code dated with expiration dates
• Also ensure that all food products whether cooked or stored are held at proper temperatures
• Responsible for temperature testing food to ensure proper food safety and quality control
• Providing friendly and competent customer service
• Reporting for work in a timely manner when scheduled with regular and consistent attendance
• Assisting in other duties, as assigned

Sales Associate – Pump & Pantry

• Arrive at work in a clean and proper uniform, and be clean and neat in appearance
• Greet customers in a friendly manner
• Understand all functions of the POS system
• Make change properly
• Be proficient in opening and closing a shift, including completing all paperwork
• Use credit card equipment
• Process all sales quickly and accurately
• Insure all items are properly stocked and priced correctly
• Read and follow directions
• Check in vendor delivery
• Assist in ordering
• Understand fuel inventory reports
• Clean and sanitize equipment and perform simple maintenance
• Keep store neat and clean, inside and outside
• Recognize problems and report them to management
• Project a positive attitude
• Responsible for all aspects of food operations and handling/storage of product
• Complies with all food handling guidelines to meet or exceed state/federal regulations
• Ensure a clean and healthy food service environment for our customers and associates by following proper cooking procedures and temperature holding temps
• Ensure that all food products are stored properly, rotated and code dated with expiration dates
• Responsible for temperature testing food to ensure proper food safety and quality control
• Providing friendly and competent customer service
• Reporting for work in a timely manner when scheduled with regular and consistent attendance
• Assisting in other duties, as assigned.

Sales Associate – Customer Service

• Provide administrative support for the Sales Team, including placement of product, fit set, literature and promotional orders.
• Responsible for providing optimal quality customer experience in communications with internal and external customers.
• Support concepts, goals and objectives of the Department.

Sales Support Representative

• Partner across the organization to improve customers’ experience in fraud prevention, detection, and resolution
• Build strong, trusted relationships across fraud, operations, product, technology, and customer-facing teams
• Act as a connector across teams to align priorities and drive shared outcomes
• Represent and advocate for the customer perspective in decision-making
• Maintain an ongoing discovery approach to identify friction points across the end-to-end fraud journey
• Translate insights into clear, actionable opportunities for improvement
• Partner with teams to turn identified opportunities into actionable plans and support execution
• Ensure improvements are adopted, sustained, and scaled where appropriate
• Align work across multiple teams to ensure efforts are coordinated and focused on the highest impact areas

Fraud Customer Experience Business Partner

• Serve as a strategic partner to a senior leader and leadership team within a major division.
• Identify opportunities to leverage CX & The Way We Work capabilities.
• Lead the division’s adoption of The Way We Work mindsets and practices.
• Develop a deep understanding of the division’s strategy and operating environment.
• Create and own a divisional roadmap focused on opportunities for value creation.

Division Business Partner, Customer Experience – The Way We Work Enablement

• Provide support to complete a variety of high-volume clerical transactions
• Identify forward-thinking solutions that resolve both stated and unstated needs
• Demonstrate a strong ability to multi-task, prioritize and manage daily work activities
• Effectively communicate on requests in a timely and professional manner
• Stay current on issues potentially impacting work
• Understand and align work plans, activities and decisions to help fulfill all commitments
• Strive to seek opportunities to learn and acquire new skills
• Maintain a high level of performance as measured by performance indicators

Operations Support Specialist

• Develop a strong understanding of Duffel’s products and share your knowledge with customers and internal teams
• Respond to and, where needed, escalate technical support requests submitted via email or chat
• Explain technical concepts clearly so customers can confidently use our products
• Communicate with customers in a timely, professional, and clear manner to meet internal and customer service expectations
• Create and maintain product support documentation to help customers find answers independently
• Collaborate with Duffel’s technical teams and travel suppliers to resolve customer issues
• Share common support trends and insights to help inform product improvements and future development

Product Support Specialist – API

• Investigate, triage, and resolve customer-reported issues across Electric's SaaS platform and desktop applications
• Handle a high volume of concurrent cases with disciplined follow-up
• Reproduce and document product bugs with enough technical detail
• Evaluate browser console logs, network requests, and application errors
• Escalate complex or unresolvable issues to Senior Specialists or Engineering
• Complete technical tasks submitted by Customer Success Managers
• Contribute to internal and external knowledge base articles
• Identify and surface patterns in customer issues to Support leadership
• Work across teams — CS, Product, Engineering

Senior Product Support Specialist

• Performs complex secretarial and administrative duties in a fast-paced environment supporting clinical, educational, and academic programs.
• Responsible for all clinic preparations, including but not limited to providers' time and calendar management while optimizing provider-patient schedule, coordination of patient care, and information/data support.
• Serves as primary contact for provider(s).
• Manages provider(s) calendar and prioritizes appointments and meetings based on provider preferences.
• Chooses and recommends among competing demands.
• Examines the clinical schedule(s) on a continuous basis to identify opportunities for optimizing the time and effort of providers.
• Finds missing orders and sends them for review and approval.
• Anticipates needs of insurance companies by gathering all necessary information for referrals and prior authorizations.
• Applies provider preferences and protocols in selecting multiple possibilities to execute and/or delegate follow-up actions based on the provider’s patient notes.
• Composes, edits, and obtains signatures for non-routine letters of correspondence related to appeals on denied claims, including compiling all necessary information and drafts for provider signature.
• Manages provider(s) documentation and information.
• Composes and types non-routine correspondence providing factual information.
• Arranges travel, conference registration, and hotel accommodations.
• Interfaces with organizations, hospitals, and others to facilitate invited lectures and speaking engagements for the provider.
• Researches hospital medical records for the information requested by physicians, insurance companies, and attorneys.
• Determines the order of daily surgeries and ambulatory procedures based on the patient’s medical conditions and severity.
• Negotiates surgical/procedure schedule by communicating complex details directly to the Operating Room scheduling office and Ambulatory Surgical Center Staff.
• Authorizes overbooking and rearranging of surgeon's Operating Room schedules based on case complexity and medical urgency.
• Authorizes rescheduling when cancellations occur by applying protocols for surgical scheduling.
• Orders all necessary surgical/procedure equipment, devices, and medication based on the application of protocols needed to conduct the surgery/procedure.
• Follows-up to confirm the order is fulfilled and ready for surgery/procedure.
• Employs multiple contingency strategies to ensure all details, materials, and locations are ready for surgery/procedures as scheduled.
• Ensures patient education and follow-up details vary according to pre-operative readiness and post-operative rehabilitation expectations and activities.
• Accountable for completeness of all relevant information from pre-op testing and evaluations for review by the anesthesiologist and the Operating Room.
• Assembles the necessary details from multiple tabs within the electronic medical record for review and inclusion when completing disability paperwork.
• Assesses calls to understand patient needs, prioritizes medical concerns, and obtains responses from providers and follows up with patients.
• Serves as main point of contact for patients pre and post-operative.
• Other duties as assigned.

Physician Support Representative III

• Handle live chat inquiries on the NoGigiddy platform and respond within SLA targets
• Monitor and respond to user posts in community spaces — Discord, Facebook Group, and social comments
• Resolve common issues (offer questions, account issues, navigation help) with accuracy and warmth
• Escalate complex or sensitive issues to the appropriate team with full documentation
• Contribute to the help center knowledge base
• Flag trends in user issues or feedback to the product and content teams
• Maintain consistent tone and quality across all support touchpoints

Chat & Community Support Specialist

• Collaborating with Compliance and business areas by researching and analyzing operational compliance and legal related cases.
• Actively engages in team case review discussions and learns from peers.
• Independently supports research and responses to cases received from Operations or Office of General Counsel (OGC).
• Supports senior team members with good order review and auto approval of resolutions submissions.
• Successfully masters task completion of all P1 level case types including privacy incidents, identity thefts, fraud, complaints, claims, subpoenas, and audit file preps.
• Documentation is clear and is provided to all stakeholders in a timely fashion.
• Identifies gaps in operations documentation and processes and escalates through appropriate channels.

Operations Risk Support Specialist

• Manage large amounts of incoming phone calls and internal transfers from other departments
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customers through open and interactive communication
• Provide accurate, valid, and complete information by using the right methods/tools
• Schedule service appointments as needed
• Address inquiries about repairs and maintenance
• Review and manage billing and invoice inquiries
• Handle customer complaints, provide appropriate solutions and alternatives within established time limits; follow up to ensure resolution
• Keep accurate records of customer interactions and account related information
• Ensure a positive customer experience throughout every interaction
• Uphold all company policies and procedures

Customer Care Agent

• Answers all incoming telephone calls promptly/professionally and documents calls in accordance with department protocols.
• Identifies and responds to questions or problems presented by insured in a manner that meets or exceeds client service level standards.
• Provides accurate information to insured in accordance with company policy or research information, when necessary (i.e., use computerized system to verify coverage, payment received, etc.)
• Immediately reports escalated problems, service errors or anomalies to supervisor to effect prompt resolution.
• Obtains comparative quotes on personal lines insurance (i.e., automobile, homeowners, renters, etc. and presents to insured).
• Audits insurance applications for accuracy and enters new insured on computerized system.
• Audits new business pending files by date, following up with carriers if policy is not received timely.

Customer Care Representative – Personal Insurance

• Manage all communications — written, verbal, and in person — in a professional, proactive, and efficient manner.
• Own escalations and concerns on behalf of the customer immediately through root cause analysis and permanent resolution.
• Successfully establish, manage, and exceed customer expectations throughout all engagements.
• Engage appropriate resources to assist or resolve service issues as necessary.
• Review internal and external communication, quotes, designs, proofs, reports, and other work products for accuracy and improvement opportunities.
• Manage workflow to meet customer deadlines in a team environment.
• Continue to sharpen skills and drive personal growth enabling career progression and further elevation of the customer experience.
• Coordinate projects and complex customer deliverables.

See all jobs on JobTailor

Licensed Customer Service Representative II

Customer Support Specialist – Bike Expert

Client Support Specialist

Client Support Specialist

Customer Service Representative

Seasonal Customer Service Representative

Sales Associate – Pump & Pantry

Sales Associate – Customer Service

Sales Support Representative

Fraud Customer Experience Business Partner

Division Business Partner, Customer Experience – The Way We Work Enablement

Operations Support Specialist

Product Support Specialist – API

Senior Product Support Specialist

Physician Support Representative III

Chat & Community Support Specialist

Operations Risk Support Specialist

Customer Care Agent

Customer Care Representative – Personal Insurance

Customer Service Representative