Caregiver Support Specialist

FreedomCare

Caregiver Support Specialist enhancing caregiver experience at FreedomCare. Conducting orientations and providing exceptional customer support for benefits education.

Posted 7/21/2026full-timeRemote • New York • 🇺🇸 United StatesJunior💰 $20 - $23 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on empathy and effective communication while managing multiple systems and tasks in a fast-paced environment. Proficient in utilizing tools like Salesforce and Excel to ensure data accuracy and timely responses.

Highest-signal resume keywords

Customer ServiceSalesforce ProficiencyHigh-Volume Call ManagementEffective CommunicationTechnical Proficiency

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Data AccuracyCall SummarizationEmployment VerificationSick Time ProcessingReimbursement ProcessingCommuter Benefit ManagementHRA DepositsMultitaskingTime ManagementAttention to Detail

Soft Skills

EmpathyActive ListeningAdaptabilityPatienceProblem Solving

Tools & Technologies

SalesforceEmpeonMedflytFlexFactsTalk DeskKnowledge BaseExcel

Industry Keywords

Caregiver OrientationFirst Contact ResolutionService Level AgreementsInbound Call EnvironmentOutbound Call Environment

About the role

Key responsibilities & impact

Conduct individualized orientations for our Caregivers to educate them on benefits available to them, ensuring a clear understanding of options, enrollment processes, and maximizing their benefits
Providing accrual status and processing sick time through Empeon and Medflyt, as needed
Complete employment verifications in a timely manner using Salesforce, Empeon and Knowledge Base to retrieve accurate information
Provide clear call summaries through detailed notes on Talk Desk with defined action items for follow up as needed
Work in FlexFacts portal to assist with reimbursements and allocating funds
Commuter Benefit forms
HRA deposits
Complete email cases assigned to you in Salesforce data base within 24 – 48 hours
Answering calls that come in on the shared line and must ensure we provided first contact resolution
Ability to navigate multiple platforms in a fast-paced environment
Demonstrate ability to navigate challenging conversations and address caller's concerns with empathy and compassion
Consistently meet internal service level agreements and metrics

Requirements

What you’ll need

1+ years of relevant experience in a similar position
Experience in high-volume inbound and outbound call environment
Proven track record of strong customer focus and adaptability in a high call volume environment
Effective written and verbal communication skills with the ability to engage with diverse audiences
A passion for providing a high level of customer service, including the ability to show empathy, active listening and patience
Ability to multitask, set priorities, and manage time effectively
Technical proficiency with the ability to navigate through multiple systems; while maintaining attention to detail and data accuracy
Demonstrates fluency over all tools and resources specific to the role, with heavy reliance on Excel
Ability to embrace change and departmental growth in an evergreen environment

Benefits

Comp & perks

Competitive compensation
Medical benefits
Retirement plans
Wellness programs
Ongoing learning opportunities