FreedomCare

Compliance

• Conducting and responding to internal and external audits for all jurisdictions
• Completing daily reports while meeting metric requirements
• Provide assistance with I-9 approvals
• Assisting with conflict reporting and collaborating with our finance department
• Legal document review
• Investigate fraud, waste & abuse claims
• Be a resource for escalated concerns
• Quality assurance review

Compliance Specialist

Manager

• Provides professional nursing care and oversees all clinical operations for the assigned region.
• Serves as a clinical leadership position with supervision and training of nursing staff.
• Ensures compliance with NYSDOH regulations and agency policies.
• Participates in Department of Health surveys and site visits.
• Provides direct patient care as needed and instructs Personal Care Aides (PCAs).

Regional Nurse Manager

Call Center Representative

• Be the direct point-of-contact for team member inquiries, or concerns; respond to and resolve escalated or complex issues
• Manage the performance of team members through active motivation, assessing performance, consistent communication, and effective feedback
• Monitor daily workflows to ensure that team members are meeting performance goals, following standard policies and procedures and remain within compliance guidelines
• Manage relationships with external partners/organizations
• Manage process improvement by identifying system or workflow areas of opportunity
• Responsible for disseminating information and training from senior management and other departments to their direct reports
• Interviews candidates, trains employees, and does continued training with their team

Call Center Team Lead, Intake

Operations

• Oversee Michigan operations across assigned service lines
• Ensure compliance with MDHHS Home Help requirements
• Manage day-to-day operations and service delivery
• Build operational relationships with referral sources and stakeholders
• Hire, train, and develop Michigan operations staff
• Monitor quality, compliance, and operational metrics
• Implement process improvements for safe service delivery

Operations Manager

• Serve as the operational leader for Ohio services, ensuring efficient, compliant, member-centered operations aligned with Ohio Medicaid, waiver, payer, and company requirements.
• Lead implementation and optimization of Ohio operational infrastructure, workflows, staffing models, technology use, SOPs, desk guides, training materials, and performance controls to support compliant growth and service delivery.
• Manage day-to-day operations for Ohio service lines, including Personal Care Services and Structured Family Caregiving, from referral intake through service delivery, monitoring, documentation, issue resolution, and audit readiness.
• Support compliant market growth by building operational relationships with referral sources, waiver partners, care management entities, community organizations, MCOs, ODM-related stakeholders, and internal growth teams, ensuring referrals align with the appropriate Ohio service line.
• Hire, train, manage, and develop Ohio operations staff, while coordinating cross-functionally with clinical, compliance, technology, product, and internal support teams.
• Monitor quality, compliance, and operational metrics, including referral conversion, service start timeliness, PCSP/service-plan alignment, caregiver/aide onboarding, documentation completion, missed visits, service gaps, incidents, complaints, caregiver retention, satisfaction, and audit readiness.
• Oversee Ohio operational compliance, including caregiver qualification files, training records, authorizations, PCSP/service-plan alignment, SFC residency verification, home visits or monitoring touchpoints, incident and complaint workflows, documentation quality, and corrective actions.
• Ensure Personal Care Services are delivered according to the authorized person-centered services plan, including approved tasks, frequency, schedule, service limits, documentation requirements, and escalation of discrepancies.
• Ensure Structured Family Caregiving operations comply with Ohio requirements, including residency expectations, caregiver onboarding and training, daily care/support documentation, ongoing monitoring, and escalation of health, welfare, or eligibility concerns.
• Monitor service delivery against authorization and billing requirements, including visit documentation, EVV/timekeeping, timesheet accuracy, missed or late visits, and prevention of over- or under-utilization.
• Lead root-cause analysis and corrective action planning for operational deficiencies, including documentation gaps, late service starts, caregiver noncompliance, missed visits, service-plan mismatches, complaints, incidents, and audit findings.
• Partner with technology and product teams to improve referral management, service-plan tracking, onboarding, documentation review, EVV/timekeeping, compliance reporting, and operational dashboards.
• Create and enforce processes and policies that simplify work, incorporate feedback, improve quality of care, and support a positive culture aligned with FreedomCare core values.
• Maintain working knowledge of applicable Ohio Administrative Code requirements, waiver guidance, payer requirements, and internal compliance policies affecting Ohio waiver operations.

Program Manager

• Join FreedomCare's National Expansion team as a critical role in project oversight and involvement.
• Conduct research for launching new states, execute launch checklists and coordinate post-launch activities.
• Collaborate closely with team members and stakeholders to achieve project objectives with precision.

National Expansion Program Manager

Recruitment

• Work with our patients, caregivers and nurses to ensure HHA coverage for our patients’ needs
• Pair caregivers and patients together, using a thoughtful approach to ensure the best fit possible
• Ensuring our caregivers are providing the compassionate care plan developed by our nursing dept.
• Work with the HHA recruiter to find and select high quality home health aides
• Keep the HHAs in compliance with regulatory requirements
• Maintain files and records related to scheduling HHAs, including hours scheduled/worked, administrative records, and client rosters
• Support business processes to regularly improve and streamline operations and our ability to provide a seamless, service-oriented experience for our valuable patients

Staffing Coordinator

Bilingual

• Work closely with Patients and Caregivers to educate them on the application process
• Provides necessary documentation and requirements with Nevada Medicaid
• Work with other medical providers to ensure compliance
• Provide high-level customer service through one-call resolution

Bilingual Intake Specialist

• Provides professional nursing care and oversees all clinical operations for the assigned region.
• Serves as a clinical leadership position responsible for the supervision, training, and ongoing development of nursing staff.
• Ensures consistent implementation of Plans of Care and adherence to physician orders.
• Participates in and supports NYSDOH surveys, audits, and site visits.
• Provides care and services according to scope and standards of Nursing Practice.
• Develops, implements, evaluates, and revises Plans of Care.
• Supervises, mentors, and trains new and current nursing staff.

Regional Nurse Manager, Home Care

Accountant

• Act as both an individual contributor and reviewer for specific aspects of the month-end close process, ensuring accuracy and compliance in financial reporting.
• Work closely with the Staff Accountant to streamline closing procedures and enhance overall efficiency within the finance team.
• Lead the multi-entity ERP close process using Sage Intacct, ensuring accurate capture and reporting of financial data.
• Oversee adherence to established timelines and protocols, collaborating seamlessly with various teams to guarantee precise data consolidation and reporting.
• Lead the preparation and meticulous organization of detailed workpapers that support the financial close process.
• Ensure that all supporting documentation is accurate, current, and readily accessible for audits and internal reviews.
• Oversee daily and weekly soft closes, ensuring all accounts are precisely balanced in preparation for the month-end close.
• Proactively identify and resolve discrepancies, escalating issues as necessary to ensure timely and accurate financial reporting.
• Apply and oversee the comprehensive understanding of GAAP accounting principles throughout the month-end close process, ensuring that financial statements are prepared in full compliance with accepted standards.
• Provide robust leadership during internal reviews and audits, offering clear explanations and justifications for accounting treatments.
• Leverage strong technical skills to adeptly navigate and manage multiple accounting platforms and systems.
• Actively contribute to the optimization of accounting processes through the effective use of technology, supporting continuous improvement initiatives.
• Work closely with and lead the Accounts Payable (AP) and Spend Management (T&E) teams to ensure accurate transaction categorization and strict adherence to established policies and procedures.
• Lead efforts to ensure compliance with internal controls, enhancing the accuracy and reliability of financial data.
• Lead the execution of reconciliations for key financial accounts, including balance sheet accounts, general ledger, prepaids, fixed assets, etc.
• Support and lead the preparation and execution of compliance-related activities, maintaining rigorous adherence to applicable laws and regulations.

Senior Accountant

People Operations

• Support people leaders within the assigned client group and provide guidance and coaching to assist people leaders to effectively lead and develop their teams
• Drives accountability for performance, reliability, and behavioral standards through corrective action
• Acts as point-of-contact for employee relations, which includes handling employee complaints, conflict resolution, interpreting company practices and policies to both people leaders and employee and gaining mutual agreement for a way forward
• Maintains a positive environment for employees, coaching for employee development, ensuring employees feel heard and valued
• Possesses strong knowledge of employment law and has a strong understanding of HR risk migration and best practices in a various of HR generalist areas with expertise for compliance in multiple states preferred (currently NY, CA, PA, MO, FL, NV and growing)
• Assists People Partner team with key initiatives and projects which contribute to the company-wide enterprise

People Business Partner

Team Lead, Care Operations

• Ensure consistent, professional, and cost-effective experience across all offices and events
• Own the strategy and operations of the Travel & Events department
• Optimize the full ecosystem of workplace experience, events, travel coordination, swag, and vendor management
• Manage real estate strategy, site selection, lease negotiations, renewals, and office compliance
• Oversee office setup/teardown for openings, closures, and events
• Provide oversight of the front desk operations, security, and building access
• Manage relationships with travel vendors and audit travel for necessity and cost efficiency
• Lead planning and execution of internal and external events designing the events with a high regard for the participant experience

Manager, Offices and Workplace Strategy Operations

Human Resources

• Conduct individualized orientations for our Caregivers to educate them on benefits available to them, ensuring a clear understanding of options, enrollment processes, and maximizing their benefits.
• Providing accrual status and processing sick time through Empeon and Medflyt, as needed
• Complete employment verifications in a timely manner using Salesforce, Empeon and Knowledge Base to retrieve accurate information
• Provide clear call summaries through detailed notes on Talk Desk with defined action items for follow up as needed
• Work in FlexFacts portal to assist with reimbursements and allocating funds
• Commuter Benefit forms
• HRA deposits
• Completed email cases assigned to you in Salesforce data base within 24 – 48 hours
• Answering calls that come in on the shared line and must ensure we provided first contact resolution
• Ability to navigate multiple platforms in a fast-paced environment
• Demonstrate ability to navigate challenging conversations and address caller's concerns with empathy and compassion.
• Consistently meet internal service level agreements and metrics

Compliance Specialist

Regional Nurse Manager

Call Center Team Lead, Intake

Operations Manager

Operations Manager

National Expansion Program Manager

Staffing Coordinator

Bilingual Intake Specialist

Regional Nurse Manager, Home Care

Senior Accountant

People Business Partner

Team Lead, Care Operations

Manager, Offices and Workplace Strategy Operations

Caregiver Benefits Specialist

Compliance Specialist