FreedomCare

Recruitment

• Own the entire recruitment lifecycle: From sourcing to closing with a sense of urgency and accountability for every open role.
• Proactively source and attract passive candidates: Use creative sourcing strategies and referral networks to fill hard-to-fill and high impact roles.
• Be a true thought partner to hiring managers: Develop strong relationships with hiring managers and key stakeholders, aligning on role requirements to develop effective sourcing and recruiting strategies.
• Stay curious and data-driven: Track trends, analyze funnel metrics, and adjust approach to improve time to fill and quality of hire.
• Support talent acquisition process improvement: Maintain a builder mindset to continuously improve how we recruit, identifying areas of opportunity in tools, workflows and communication.

Talent Acquisition Recruiter

People Operations

• Providing person-centred, relationship-led support tailored to each child or young person
• Creating calm, predictable, emotionally safe environments
• Supporting emotional regulation before expectation or demand
• Building consistent, trusting relationships over time
• Using reflective practice to understand the meaning behind behaviour
• Supporting development, confidence, independence, and participation
• Working flexibly across home, education, residential, and community settings
• Recording and reflecting on practice professionally and thoughtfully

Specialist, Children & Young People Support Practitioners (Ages 0–25)

Financial Planning and Analysis

• Coordinate billing
• Assist with collections
• Assist with payment posting
• Assist payroll
• Other financial or operations projects as needed

Finance Specialist I

Growth Marketing

• Own state-level acquisition strategies tailored to Medicaid eligibility criteria, regulatory dynamics, and local patient & caregiver demographics to drive qualified leads and optimize spend efficiency.
• Lead go-to-market (GTM) efforts for current and new states — including campaign activation, channel launch, creative localization, and coordination across internal and external teams.
• Delivery on growth targets by state, with quarterly and annual goals for Leads, Service Records (SRs), and Start of Cares (SOCs).
• Manage and optimize channel advertising budgets across multi-channel — ensuring efficiency and lead generation.
• Build and maintain lead quality feedback loops in partnership with engagement and intake teams to refine targeting, audience segmentation, and keyword strategies.
• Drive full-funnel performance optimization, including:
• - Lead-to-SR and SR-to-SOC conversion rates
• - Website traffic growth and conversion rate improvements
• - State-specific CRO testing plans and landing page performance
• Own and execute structured testing roadmaps, including A/B testing of creatives, messaging, and landing page experiences.
• Collaborate on localized creative and messaging with state GMs and content teams, as well as external agencies, to ensure market relevance by state.
• Monitor and report on performance weekly and monthly, using Tableau analytics dashboards to drive decision-making and resource allocation.

Senior Manager, Growth Marketing

Call Center Representative

• Engage potential patients and caregivers who are looking for more information regarding our FreedomCare program
• Nurture interested individuals into signing up with FreedomCare
• Collect and validate current information needed to sign up
• Build sustainable relationships and engage customers by taking the extra mile
• Seize opportunities to improve the customer experience when they arise
• Manage large amounts of inbound and outbound calls in a timely manner
• Meet personal/team qualitative and quantitative targets

Call Center Engagement Specialist – HCS

Administration

• Design, build, and maintain a centralized SharePoint Online knowledge site from the ground up, including site architecture, navigation, page templates, metadata, and permissions.
• Develop and manage information architecture to ensure content is intuitive, searchable, and scalable.
• Establish and enforce content governance standards, including ownership models, review cadences, version control, and content lifecycle management.
• Develop naming conventions, page standards, metadata tagging, and documentation best practices.
• Partner with cross-functional teams (HR, Compliance, Operations, IT) to gather requirements and translate business needs into an effective knowledge system.
• Write, edit, and maintain process documentation, job aids, call scripts, and internal communications.
• Collaborate with subject matter experts (SMEs) to document evolving workflows and best practices.
• Proactively identify content gaps, outdated materials, and opportunities to improve knowledge accessibility.
• Oversee SharePoint permissions, role-based access, and site maintenance.
• Monitor site usage, engagement, and feedback to continuously improve user experience.
• Serve as the LMS administrator, managing course uploads, learner enrollments, compliance tracking, and system configurations.
• Partner with internal teams to maintain LMS integrations (including Salesforce) and reporting accuracy.
• Set up and maintain automated learning pathways, reminders, and certifications aligned with compliance and business requirements.
• Troubleshoot LMS issues, provide user support, and coordinate with vendors as needed.
• Generate reports and analyze training data, course engagement, and learner feedback to improve learning effectiveness.
• Create and maintain training assets such as job aids, infographics, microlearning modules, and e-learning content.
• Assist in e-learning course design using tools such as Articulate Rise, Vyond, Camtasia, and other industry-standard tools.
• Collaborate with trainers and SMEs to develop engaging learning materials aligned with adult learning principles.
• Support live and virtual training sessions by managing learning assets and post-session resources.

SharePoint Knowledge & Learning Administrator

Data Analyst

• Analyze large, complex datasets to answer key business questions and identify actionable trends & insights
• Build robust SQL queries, data pipelines, and ad hoc analyses to support cross-functional initiatives
• Develop predictive models and statistical analyses to forecast key outcomes, supporting decision-making
• Build and maintain dashboards and data tools to democratize access to insights

Senior Data Analyst

Bilingual

• Manage a high-volume inbound/outbound Service Center Calls dealing with Human Resources related inquiries
• Follow up with patients, caregivers, and health plans for time sensitive inquiries and escalations
• Maintain exceptional customer service for all callers
• Input accurate data entry of sensitive information
• Conduct status reviews over the phone
• Screen patients and caregivers for additional programs and benefits
• Maintain reliable work schedules
• Display empathy, actively listening, and clearly communicate with callers
• Address all questions or complaints and provide an accurate response time of resolution
• Follow up and engage with patients and caregivers via phone calls, SMS, and emails
• Serve as a key point-of-contact for enrolled caregivers
• De-escalate situations involving dissatisfied customers
• Adhere to a revolving monthly client service and compliance standard
• Effectively input and update the case file and account data within CRMs
• Manage call dashboards and reporting

Bilingual Care Specialist I

Operations

• Work closely with Patients and Caregivers to educate them and assist them to begin the application and enrollment process, with the goal of helping Patients begin the process.
• Provide necessary documentation and requirements with the State Department of Health, patient’s insurance (documents) and the Patient’s Caregivers to ensure services will be authorized in a quick and efficient turn-around time to get them on Care.
• Determine eligibility - ensuring the best next step after identifying the caller’s next status.
• Provide education on caregiver eligibility and provide clear expectations on the process.
• Provide high-level customer service through one-call resolution, as measured by “no need for additional follow up” demonstrating FreedomCare’s values of ensuring care and compassion with a positive, helpful demeanor.
• Consistently meet monthly performance metrics of creating cases and call handling.
• Create high quality cases without errors by using the guides available and ensuring that every case has accurate data to ensure it makes it to on Care.
• Provide empathy and genuine care on each call.
• Act as the primary point of contact for prospective Patients and Caregivers coaching them through the early stages of the education process.
• Demonstrate effective case management by maintaining a 1 business day email (within first 3 hours), chatter and voicemail response time.
• Achieve a daily standard to create a minimum of 8-10% of leads to Service Records.
• Maintain quality assurance with answer time 30 seconds or less. % offered and answered should be 100%
• Maintain high quality customer service on all inbound and outbound calls with potential patients and caregivers.
• Maintain detailed patient and caregiver case notes.
• Focus on the growth of FreedomCare population by enrolling each valid lead with interest.
• Adhere to HIPAA guidelines.
• PA/CO – Act as backup care provider.

HomeCare Sales Specialist I

Customer Support

• Provide support to Care Managers and Nurses on your team
• Schedule assessments and monthly visits
• Conduct reviews with active clients
• Complete verification of forms for caregivers and patients
• Review data for errors and correct information
• Other duties as assigned to support collaboration across our teams

Team Support Specialist I

Program Manager

• Collaborate with cross-functional leaders to define, prioritize, and deliver strategic projects, ensuring efficient execution aligned with organizational goals.
• Serve as a trusted partner to both technical and business teams, educating stakeholders on project and program management best practices and bridging communication across technical and non-technical audiences.
• Develop and maintain comprehensive project documentation, including scope, objectives, justification, and execution plans.
• Provide clear roadmaps, progress updates, and resource management insights to leadership to support informed decision-making and prioritization. Present strategic updates and outcomes to management and clients.
• Lead effective change management practices, partnering with stakeholders and delivery teams to ensure timely and accurate implementation of project changes while keeping all levels of stakeholders informed through accessible updates and communications.
• Create and refine Project Management Office (PMO) policies and processes to enhance efficiency and consistency across initiatives.
• Continuously evaluate projects and programs to ensure they meet FreedomCare’s quality standards and align with organizational objectives.
• Conduct qualitative and quantitative business and market research to validate project opportunities and inform strategic direction.
• Analyze key performance indicators, financial data, and resource allocation to assess project success, manage risk, and identify areas for improvement.

Business Transformation Program Manager

• Execute full-cycle recruitment for certified Home Health Aides (HHAs) and Personal Care Aides (PCAs)
• Guide candidates through each step of the hiring process, including offer stages and completion of all required new hire documentation (e.g., I-9, background checks, caregiver agreements)
• Verify ID, training certificates, and medical documentation to ensure all onboarding requirements are met
• Submit candidates for fingerprinting, track results, and follow up on clearance status
• Use the Home Health Aide Registry to confirm certification status and prior HHA employment history
• Coordinate all onboarding steps: Generate offer letters and send required onboarding paperwork
• Facilitate all three stages of the hiring process (preliminary offer, post-interview, final offer)
• Schedule and conduct new hire orientation sessions
• Ensure compliance with New York State Department of Health (DOH) requirements and internal policy standards
• Maintain accurate and timely candidate records in the company Applicant Tracking System (ATS)
• Meet weekly and monthly performance goals related to case closures, caregiver conversions, and hiring metrics
• Ensure a welcoming and positive experience for caregivers by greeting them warmly, clearly explaining processes, addressing questions with professionalism, and providing guidance and reassurance.