FreedomCare

Operations

• Drive the performance of Care Team Leads and their teams
• Create a positive working environment
• Serve as a point of contact to help resolve escalated or complex issues
• Build and maintain strong relationships with staffing partners
• Prepare and assess team productivity and quality metrics
• Prepare reports, monitor workflows, and analyze call center data
• Hire, train, and coach Care Support Specialists and Team Leads
• Lead effective and productive team meetings
• Demonstrate commitment to customer service
• Manage employee documents, maintain confidentiality

Assistant Manager, Care Operations

• Drive the performance of Care Team Leads and their teams by delivering an inspiring vision, monitoring and assessing performance, building a culture of accountability, providing consistent communication, and giving effective feedback.
• Create a positive working environment that fosters exceptional customer service.
• Serve as a point of contact to help resolve escalated or complex issues.
• Build and maintain strong relationships with staffing partners to ensure customer satisfaction and quality control.
• Prepare and assess team productivity and quality metrics to ensure that the team meets standards of service as well as departmental and company goals.
• Prepare reports, monitor workflows, and analyze call center data to improve processes, ensure resources are properly allocated, and maximize efficiency and customer satisfaction.
• Hire, train, and coach Care Support Specialists and Team Leads.
• Lead effective and productive team meetings, asking questions to ensure Team Leads are educating and coaching workers appropriately regarding processes and practices and properly explaining expectations to employees.
• Demonstrate commitment to customer service; anticipates, meets and exceeds expectations by solving problems quickly and effectively; making customer issues a priority.
• Offering new ideas and suggestions for improvement.
• Complete ad hoc assigned tasks and projects accurately and efficiently with minimal oversight.
• Manage employee documents, maintain confidentiality, protect sensitive information or data.
• Lead with integrity, consistency, and fairness.
• Seek to understand and embrace the business and Care Operations strategic direction.

People Operations

• supports people leaders within the assigned client group and provide guidance and coaching to assist people leaders to effectively lead and develop their teams
• drives accountability for performance, reliability, and behavioral standards through corrective action
• acts as point-of-contact for employee relations, which includes handling employee complaints, conflict resolution, interpreting company practices and policies
• maintains a positive environment for employees, coaching for employee development, ensuring employees feel heard and valued
• possesses strong knowledge of employment law and has a strong understanding of HR risk migration and best practices in a pair of HR generalist areas

People Business Partner

Growth Marketing

• Own state-level acquisition strategies tailored to Medicaid eligibility criteria, regulatory dynamics, and local patient & caregiver demographics to drive qualified leads and optimize spend efficiency.
• Lead go-to-market (GTM) efforts for current and new states — including campaign activation, channel launch, creative localization, and coordination across internal and external teams.
• Delivery on growth targets by state, with quarterly and annual goals for Leads, Service Records (SRs), and Start of Cares (SOCs).
• Manage and optimize channel advertising budgets across multi-channel — ensuring efficiency and lead generation.
• Build and maintain lead quality feedback loops in partnership with engagement and intake teams to refine targeting, audience segmentation, and keyword strategies.
• Drive full-funnel performance optimization, including: Lead-to-SR and SR-to-SOC conversion rates, website traffic growth and conversion rate improvements, state-specific CRO testing plans and landing page performance.
• Own and execute structured testing roadmaps, including A/B testing of creatives, messaging, and landing page experiences.
• Collaborate on localized creative and messaging with state GMs and content teams, as well as external agencies, to ensure market relevance by state.
• Monitor and report on performance weekly and monthly, using Tableau analytics dashboards to drive decision-making and resource allocation.

Senior Manager of Growth Marketing

Learning and Development

• Deliver engaging, effective, and innovative training experiences
• Facilitate New Hire, Professional, and Leadership Development programs
• Design new programming and iterate on existing content to ensure continuous improvement
• Provide targeted coaching and feedback and develop individualized support plans to address performance gaps
• Design, update, and refine training materials including presentations, quizzes, and job aids
• Measure training effectiveness through assessments, progress tracking, and data-driven insights
• Collaborate with cross-functional leaders to align training initiatives with business objectives
• Reinforce learning through evaluations, shadowing, and one-on-one coaching
• Integrate cutting-edge training tools and adult learning principles
• Serve as an interim manager for new hires, providing structured feedback and performance discussions
• Role is remote with occasional travel to FreedomCare locations nationally when necessary

Learning Specialist

Content Marketing Manager

• Develop, organize, and maintain internal knowledge bases, SharePoint sites, and documentation hubs to ensure accessibility and usability
• Write, edit, and optimize process documentation, job aids, call scripts, and internal communications to support employees and caregivers
• Oversee SharePoint site structure, ensuring content is well-organized, searchable, and up-to-date
• Collaborate with subject matter experts (SMEs) to document evolving processes and best practices
• Establish governance for content maintenance, version control, and user feedback integration
• Serve as the LMS administrator: manage course uploads, learner enrollments, compliance tracking, and system configurations
• Troubleshoot technical LMS issues, provide user support, and liaise with vendors for resolutions
• Partner with the Salesforce team to maintain LMS integrations and reporting accuracy
• Set up and maintain automated learning pathways, reminders, and certifications based on compliance requirements
• Generate reports and analyze training data, course engagement, and learner feedback to improve content
• Create training content, infographics, job aids, and microlearning modules
• Assist in e-learning course design using Articulate Rise, Vyond, and other tools
• Collaborate with trainers and SMEs to develop engaging training materials aligned with adult learning principles
• Support live and virtual training sessions by managing learning assets and post-session resources
• Remote role with occasional national travel to FreedomCare locations

Learning and Content Administrator

Product Designer

• Create best-in-class training including live remote, in-person, and multimedia-rich asynchronous learning experiences
• Partner with stakeholders and SMEs to identify learning objectives, gather requirements, define outcomes, and establish success metrics
• Conduct needs analysis to ensure training addresses business requirements
• Design remote/live/blended/async training solutions that meet business requirements and support adoption post-launch
• Develop training assets: courses, infographics, videos, tech click-throughs, job aids, practice activities, live presentations, multi-day curriculums, workshops, facilitator guides, and assessments
• Evaluate training effectiveness using appropriate Kirkpatrick Levels and identify areas for improvement
• Create and update learning assets to support retention, transfer, and application of knowledge and skills
• Build relationships with key stakeholders and solicit feedback on training programs and materials
• Work with leaders and Learning & Development team to meet training delivery schedules with appropriate resourcing
• Act as an instructor or facilitator when needed and help build the training model from scratch

Learning Experience Designer

Sales

• Connect and engage with people across Missouri to start relationships with those interested in home care
• Reach out to inbound information requests from various channels (phone, social media, website) and open meaningful conversations
• Follow up with previous conversations and reengage those who need nurturing
• Collect and validate current information needed to begin the intake process for interested patients
• Nurture interested individuals into signing up with FreedomCare
• Build sustainable relationships and take the extra mile to engage customers
• Seize opportunities to improve the customer experience
• Manage large amounts of inbound and outbound calls in a timely manner
• Meet personal/team qualitative and quantitative targets

HomeCare Sales Specialist I

• Engage potential patients and caregivers seeking information about Consumer Directed Services (CDS) and FreedomCare
• Reach out to and respond to inbound information requests from phone, social media, website, and other channels
• Nurture interested individuals into signing up with FreedomCare and reengage leads needing additional outreach
• Collect and validate current information needed to begin the intake process for interested patients
• Build sustainable relationships and take extra steps to engage customers and improve their experience
• Manage large amounts of inbound and outbound calls in a timely manner
• Follow up on previous conversations and meet personal/team qualitative and quantitative targets
• Seize opportunities to improve the customer experience when they arise

Home Care Sales Specialist I

Recruitment

• The Recruitment Team Lead is responsible for supporting the recruitment team in achieving performance goals by providing daily guidance, oversight, and coaching.
• This role ensures the team is aligned with recruitment best practices, drives urgency in case movement, and maintains quality and compliance standards in completed documents. The Lead plays a pivotal role in mentoring recruiters, identifying process gaps, and helping drive initiatives that accelerate caregiver onboarding.
• Operations: Monitor recruitment workflows and workloads; manage final case audits; schedule New Hire Orientation Sessions; ensure DOH compliance; maintain candidate records; escalate conflicts.
• Leadership: Manage team capacity, performance metrics, and onboarding program development; conduct weekly huddles and one-on-ones; manage timecards; handle employee relations escalations.
• Reporting: Oversee dashboards, track schedule adherence, and QA call audits.
• Ideal Candidate Will Possess: 2+ years of recruiting supervision; 3+ years of call center operations management; experience in high-volume healthcare recruitment; hands-on leadership; strong policy development; excellent communication; bilingual a plus.

Team Lead, HHA Recruiting

Manager

• Perform home quality visits in Adult Foster Care members’ homes to assess care and needs
• Conduct monthly visits for members On Care with FreedomCare to address changes and provide support and training to caregivers
• Provide support to caregivers and review services according to scope of Adult Foster Care and plan of care
• Respect client and employee rights, ensure privacy and security of protected information and comply with agency policies
• Follow FreedomCare clinical policy and procedures
• Assess and reassess client needs and responses to care; perform annual home inspections for qualified setting safety and fire & safety documentation
• Provide education and training to caregivers in-person and via LMS
• Review AFC caregiver logs (daily notes) at minimum every 30 days
• Develop, implement, evaluate, revise, and provide input to client plans of care and physician treatment plans
• Complete all client documentation accurately, timely, and legibly after visits
• Coordinate client care with physicians, RNs, Program Director and other disciplines
• Interpret agency philosophy and objectives to clients, families, and others
• Perform other job-related duties as required or directed by supervisor

Care Manager

• As a member of the HomeCare Sales Team at FreedomCare, your main purpose will be to connect and engage with people and start a relationship with those who are interested in having home care for themselves or a loved one.
• The average day for a HomeCare Sales Specialist will involve reaching out to inbound information requests from various channels (phone, social media, website, etc.) and open meaningful conversations with them about our program, following up with previous conversations, collecting and validating information to begin the intake process for interested patients, and reengaging those who may need a little more nurturing.
• Engage potential patients and caregivers who are looking for more information regarding our FreedomCare program
• Nurture interested individuals into signing up with FreedomCare
• Collect and validate current information needed to sign up
• Build sustainable relationships and engage customers by taking the extra mile
• Seize opportunities to improve the customer experience when they arise
• Manage large amounts of inbound and outbound calls in a timely manner
• Meet personal/team qualitative and quantitative targets

Assistant Manager, Care Operations

Assistant Manager, Care Operations

People Business Partner

Senior Manager of Growth Marketing

Learning Specialist

Learning and Content Administrator

Learning Experience Designer

HomeCare Sales Specialist I

Home Care Sales Specialist I

Team Lead, HHA Recruiting

Care Manager

HomeCare Sales Specialist I (Hybrid / Las Vegas, NV)