FreedomCare

Executive Assistant

• Proactively manage complex calendars, resolve scheduling conflicts, and ensure leaders’ time reflects their most important priorities.
• Coordinate virtual and in-person meetings, including agendas, materials, logistics, technology, and follow-up.
• Help plan leadership meetings, operating reviews, off-sites, and other key events.
• Develop and refine executive-ready presentations using PowerPoint and Google Slides.
• Draft, edit, and format internal and external communications, reports, meeting materials, and other executive documents.
• Track decisions, action items, deadlines, and follow-ups to help maintain momentum across priorities.
• Arrange travel, prepare detailed itineraries, and manage expense reports.
• Prepare leaders for meetings by gathering relevant context, organizing materials, and anticipating questions or needs.
• Partner with teams across the organization to coordinate information and support cross-functional initiatives.
• Identify gaps, inefficiencies, or recurring challenges and create practical solutions.
• Learn and use new technologies, including productivity and AI-enabled tools, to improve workflows and increase efficiency.
• Support special projects, both independently and collaboratively based on evolving business needs.
• Handle confidential and sensitive information with sound judgment and discretion.

Customer Support

• Conduct individualized orientations for our Caregivers to educate them on benefits available to them, ensuring a clear understanding of options, enrollment processes, and maximizing their benefits
• Providing accrual status and processing sick time through Empeon and Medflyt, as needed
• Complete employment verifications in a timely manner using Salesforce, Empeon and Knowledge Base to retrieve accurate information
• Provide clear call summaries through detailed notes on Talk Desk with defined action items for follow up as needed
• Work in FlexFacts portal to assist with reimbursements and allocating funds
• Commuter Benefit forms
• HRA deposits
• Complete email cases assigned to you in Salesforce data base within 24 – 48 hours
• Answering calls that come in on the shared line and must ensure we provided first contact resolution
• Ability to navigate multiple platforms in a fast-paced environment
• Demonstrate ability to navigate challenging conversations and address caller's concerns with empathy and compassion
• Consistently meet internal service level agreements and metrics

Caregiver Support Specialist

Team Lead

• Direct point-of-contact for team member inquiries or concerns; responds to and resolve escalated or complex issues
• Manage the performance of team members through active motivation, assessing performance, consistent communication, and effective feedback
• Monitor daily workflows to ensure that team members are meeting performance goals, following standard policies and procedures and remain within compliance guidelines
• Support process improvement by identifying system or workflow areas of opportunity
• Assist the management team with the interview processes and new team member training

Team Lead of Care

Operations

• Responsible for state-wide operations where you will build a team from the ground up
• Develop metrics and a quality control system to understand and continually improve the experiences of both the patients and caregivers
• Think strategically for our patients and caregivers, leveraging technology to streamline processes and improve quality of care
• Hire, train and develop staff as the operations needs grow
• Oversee the necessary compliance aspects of running this healthcare startup, including records of training and certifications for staff, and compliance with state laws and regulations
• Create and enforce processes and policies that support our people doing great work, looking for ways to simplify and streamline, incorporating feedback from all levels to continually improve
• Work with development and technology teams to oversee software adjustment to your team’s workflows
• Build a positive work environment and culture consistent with FreedomCare core values: Here for You, Positive, Own It, Do the Right Thing
• To take ownership of ensuring all policies, procedures and overall mission of your office demonstrates a complete commitment to FreedomCare’s high moral and ethical standards

Manager of Operations

Compliance

• Coordinate the development, review, approval, distribution, and maintenance of organizational policies and procedures.
• Maintain policy repositories and review schedules to ensure documents remain current.
• Assist with drafting policy language and formatting documents.
• Collaborate with stakeholders to monitor regulatory changes and support policy alignment.
• Prepare and maintain reports and documentation related to policy management and compliance.

Regulatory Affairs Associate

• Collaborates with the Assistant Manager to support Launch Specialists in meeting productivity goals
• Flexibly supports Launch Specialists by handling inbound or outbound calls to caregivers, patients, AAAs, and MCOs as needed based on team workload
• Audits calls and Salesforce documentation to ensure quality standards are met and that key steps in the process are being followed; provides supportive coaching to help Launch Specialists feel empowered with the knowledge to continuously improve.
• Assist with documenting and developing best practices and training material
• Be the direct point-of-contact for team member inquiries or concerns; Support team members in resolving issues and escalate complex cases as needed to the Assistant Manager.
• Provide peer-to-peer coaching, share feedback, and help foster a positive team environment.
• Monitor daily workflows to ensure that team members are meeting performance goals, following standard policies and procedures and remain within compliance guidelines
• Support team members in meeting KPIs by monitoring workflows and providing day-to-day guidance
• Responsible for communicating updated information and training from senior management and other departments to their direct reports
• Assists in interviewing candidates, training employees and providing additional training and support to their team.
• Build a positive work environment and culture consistent with FreedomCare core values: Here for You, Be Positive, Own It, Do the Right Thing.

Team Lead – National Expansion

Supervisor

• Serve as the direct people leader for Care Managers, providing day-to-day guidance, coaching, performance feedback, and support on escalated or complex patient and operational issues.
• Manage crisis-related situations by advising on response steps, monitoring incidents, and ensuring timely and appropriate incident reporting.
• Carry a reduced caseload while modeling best practices in care management, documentation, patient engagement, and follow-through.
• Conduct audits of patient and collateral interactions, patient charts, and assessments to ensure accuracy, quality, and compliance with Health Home NYS and Lead Health Home requirements.
• Review and sign off on patient assessments in UAS-NY and review monthly HML questionnaires for consistency and completeness.
• Support onboarding, training, job shadowing, and ongoing development of Care Managers to improve performance, consistency, and service delivery.
• Supervises and supports Care Managers in the field through coaching, case consultation, and real-time problem solving to promote quality outcomes and operational effectiveness.
• Partners with the Training team to support onboarding, ongoing staff development, competency reinforcement, and continued education initiatives for Care Managers; identifies training opportunities, reinforces best practices, and supports staff in meeting quality and performance expectations.
• Collaborates with the Referral team to coordinate timely member assignments, streamline referral workflows, address operational barriers, and ensure effective communication between departments to support efficient care management services and member engagement.
• Monitors and drives productivity metrics to maintain billable service rates above established benchmarks, including a minimum 90% billable compliance standard.
• Oversees adherence to Care Management timelines and documentation requirements to ensure readiness for Lead Health Home audits and achievement of audit passing benchmarks as a core departmental KPI.
• Provides coaching, corrective guidance, and performance support to Care Managers related to documentation standards, productivity expectations, and quality improvement initiatives.
• Review and approve referrals from internal, community, and Lead Health Home sources and coordinate with relevant partners to support appropriate patient assignment and follow-up.

Supervisor of Care Management, Health Homes

Intake Specialist

• Work closely with Patients and Caregivers to educate them and assist them on the application and enrollment process, with the goal of completing the eligibility process and onboarding the Patients and Caregivers to active Care status within 60 days of initial call to FreedomCare.
• Provides necessary documentation and requirements with Nevada Medicaid, patients' insurance and the Patient’s Caregivers to ensure services are authorized in a quick and efficient turn-around time to get them on Care.
• Work with other medical providers to ensure all documentation for potential patients and caregivers are in compliance.
• Provide high-level customer service through one-call resolution, as measured by “no need for additional follow up” demonstrating FreedomCare’s values of ensuring care and compassion with a positive, helpful demeanor.
• Consistently meets monthly performance metrics of starting patients on Care and call handling
• Be the initial point-of-contact for calls from prospective clients, caregivers or pending enrollees
• Manage a high open caseload until the enrollment process is complete
• Consistently meet monthly completed starts of care
• Provide exceptional customer service and positive experience for potential patients/caregivers
• Regular communication with a variety of health plans regarding patient benefits and authorizations
• Navigate multiple systems and portals to determine eligibility and obtain authorization

Intake Specialist I

Business Analyst

• Analyze large, complex datasets to answer key business questions and identify actionable trends & insights
• Build robust SQL queries, data pipelines, and ad hoc analyses to support cross-functional initiatives
• Collaborate with stakeholders to scope projects, structure analyses, and translate findings into clear business recommendations
• Develop predictive models and statistical analyses to forecast key outcomes, supporting decision-making
• Apply advanced analytics techniques (e.g., regression, clustering, forecasting) to support workforce planning, marketing optimization, and service design
• Build and maintain dashboards and data tools to democratize access to insights

Senior Insights Analyst

• Analyze large, complex datasets to answer key business questions and identify actionable trends & insights
• Build robust SQL queries, data pipelines, and ad hoc analyses to support cross-functional initiatives
• Collaborate with stakeholders to scope projects, structure analyses, and translate findings into clear business recommendations
• Develop predictive models and statistical analyses to forecast key outcomes, supporting decision-making
• Build and maintain dashboards and data tools to democratize access to insights

Decision Insights Analyst

Business Intelligence Developer

• Analyze large, complex datasets to answer key business questions and identify actionable trends & insights
• Build robust SQL queries, data pipelines, and ad hoc analyses to support cross-functional initiatives
• Collaborate with stakeholders to scope projects, structure analyses, and translate findings into clear business recommendations
• Develop predictive models and statistical analyses to forecast key outcomes, supporting decision-making
• Apply advanced analytics techniques (e.g., regression, clustering, forecasting) to support workforce planning, marketing optimization, and service design
• Build and maintain dashboards and data tools to democratize access to insights
• Help ensure data quality, consistency, and governance across the analytics ecosystem
• Document your work and contribute to team-wide knowledge sharing and best practices

Business Intelligence Engineer

General

• Be the direct point-of-contact for team member inquiries, or concerns; respond to and resolve escalated or complex issues
• Manage the performance of team members through active motivation, assessing performance, consistent communication, and effective feedback
• Monitor daily workflows to ensure that team members are meeting performance goals, following standard policies and procedures and remain within compliance guidelines
• Manage relationships with external partners/organizations
• Manage process improvement by identifying system or workflow areas of opportunity
• Responsible for disseminating information and training from senior management and other departments to their direct reports
• Interviews candidates, trains employees, and does continued training with their team

Team Lead, Intake

• Conceptualize, write, and develop engaging video/audio scripts, templates, graphics, and storyboards tailored for training or marketing initiatives.
• Assume the roles of producer, director, and developer of multimedia projects.
• Collaborate closely with stakeholders, subject matter experts, and vendors to ensure alignment with organizational goals and standards.
• Take business concepts and ideas and translate them into captivating and dynamic visual presentations and videos that accurately communicate ideas and share impactful stories.
• Create visually appealing branded multimedia assets targeted at both internal and external audiences.
• Capture high-quality video footage and audio at company events, training sessions, and marketing campaigns, with around 2 trips per quarter mainly to our New York offices.
• Expertly edit videos throughout the production process, from initial concept to final delivery, ensuring seamless execution.
• Continuously maintain, update, and enhance multimedia content to reflect evolving needs and standards.
• Take initiative in identifying video requirements and content opportunities, proactively pitching creative ideas to enhance organizational messaging and engagement.

Multimedia Specialist

• Work closely with Patients and Caregivers to educate them and assist them on the application and enrollment process
• Provide high-level customer service through one-call resolution
• Consistently meet monthly performance metrics of starting patients on Care and call handling
• Manage a high open caseload until the enrollment process is complete
• Regular communication with a variety of health plans regarding patient benefits and authorizations

• Work closely with Patients and Caregivers to educate them and assist them on the application and enrollment process
• Provide necessary documentation and requirements with the Case Management Agency and the patient’s Caregivers to ensure services are authorized in a quick and efficient turn-around time to get them on Care
• Work with other medical providers to ensure all documentation for potential patients and caregivers are in compliance
• Provide a high-level of customer service through one-call resolution, as measured by “no need for additional follow up” demonstrating FreedomCare’s values of ensuring care and compassion with a positive, helpful demeanor
• Consistently meets monthly performance metrics consisting of starting patients on Care and call handling