FreedomCare

Sales

• Engage potential patients and caregivers seeking information about Consumer Directed Services (CDS) and FreedomCare
• Reach out to and respond to inbound information requests from phone, social media, website, and other channels
• Nurture interested individuals into signing up with FreedomCare and reengage leads needing additional outreach
• Collect and validate current information needed to begin the intake process for interested patients
• Build sustainable relationships and take extra steps to engage customers and improve their experience
• Manage large amounts of inbound and outbound calls in a timely manner
• Follow up on previous conversations and meet personal/team qualitative and quantitative targets
• Seize opportunities to improve the customer experience when they arise

Home Care Sales Specialist I

• Connect and engage with people across Missouri to start relationships with those interested in home care
• Reach out to inbound information requests from various channels (phone, social media, website) and open meaningful conversations
• Follow up with previous conversations and reengage those who need nurturing
• Collect and validate current information needed to begin the intake process for interested patients
• Nurture interested individuals into signing up with FreedomCare
• Build sustainable relationships and take the extra mile to engage customers
• Seize opportunities to improve the customer experience
• Manage large amounts of inbound and outbound calls in a timely manner
• Meet personal/team qualitative and quantitative targets

HomeCare Sales Specialist I

Recruitment

• The Recruitment Team Lead is responsible for supporting the recruitment team in achieving performance goals by providing daily guidance, oversight, and coaching.
• This role ensures the team is aligned with recruitment best practices, drives urgency in case movement, and maintains quality and compliance standards in completed documents. The Lead plays a pivotal role in mentoring recruiters, identifying process gaps, and helping drive initiatives that accelerate caregiver onboarding.
• Operations: Monitor recruitment workflows and workloads; manage final case audits; schedule New Hire Orientation Sessions; ensure DOH compliance; maintain candidate records; escalate conflicts.
• Leadership: Manage team capacity, performance metrics, and onboarding program development; conduct weekly huddles and one-on-ones; manage timecards; handle employee relations escalations.
• Reporting: Oversee dashboards, track schedule adherence, and QA call audits.
• Ideal Candidate Will Possess: 2+ years of recruiting supervision; 3+ years of call center operations management; experience in high-volume healthcare recruitment; hands-on leadership; strong policy development; excellent communication; bilingual a plus.

Team Lead, HHA Recruiting

Manager

• Perform home quality visits in Adult Foster Care members’ homes to assess care and needs
• Conduct monthly visits for members On Care with FreedomCare to address changes and provide support and training to caregivers
• Provide support to caregivers and review services according to scope of Adult Foster Care and plan of care
• Respect client and employee rights, ensure privacy and security of protected information and comply with agency policies
• Follow FreedomCare clinical policy and procedures
• Assess and reassess client needs and responses to care; perform annual home inspections for qualified setting safety and fire & safety documentation
• Provide education and training to caregivers in-person and via LMS
• Review AFC caregiver logs (daily notes) at minimum every 30 days
• Develop, implement, evaluate, revise, and provide input to client plans of care and physician treatment plans
• Complete all client documentation accurately, timely, and legibly after visits
• Coordinate client care with physicians, RNs, Program Director and other disciplines
• Interpret agency philosophy and objectives to clients, families, and others
• Perform other job-related duties as required or directed by supervisor

Care Manager

• As a member of the HomeCare Sales Team at FreedomCare, your main purpose will be to connect and engage with people and start a relationship with those who are interested in having home care for themselves or a loved one.
• The average day for a HomeCare Sales Specialist will involve reaching out to inbound information requests from various channels (phone, social media, website, etc.) and open meaningful conversations with them about our program, following up with previous conversations, collecting and validating information to begin the intake process for interested patients, and reengaging those who may need a little more nurturing.
• Engage potential patients and caregivers who are looking for more information regarding our FreedomCare program
• Nurture interested individuals into signing up with FreedomCare
• Collect and validate current information needed to sign up
• Build sustainable relationships and engage customers by taking the extra mile
• Seize opportunities to improve the customer experience when they arise
• Manage large amounts of inbound and outbound calls in a timely manner
• Meet personal/team qualitative and quantitative targets

Home Care Sales Specialist I

HomeCare Sales Specialist I

Team Lead, HHA Recruiting

Care Manager

HomeCare Sales Specialist I (Hybrid / Las Vegas, NV)