FreedomCare

Program Manager

• Track Medicaid and HCBS waiver programs across all states, including waiver caps, waiting lists, renewals, and amendments
• Monitor CMS guidance, state plan amendments (SPAs), and legislative or regulatory changes impacting HCBS programs
• Maintain accurate, up-to-date documentation of state program structures and policy changes
• Build and maintain deep expertise in state Medicaid programs, labor and workforce policy, and broader regulatory developments impacting HCBS and family caregiver participation
• Establish and maintain a structured, continuous national research framework to ensure systematic monitoring across all states rather than ad hoc tracking
• Research state-by-state HCBS program design, including eligibility criteria and family caregiver participation rules
• Track publicly available indicators related to state budgets, rate studies, and fiscal pressures affecting HCBS programs
• Support comparative analysis across states to identify patterns, risks, and emerging trends
• Conduct in-depth qualitative and quantitative research to assess program design, reimbursement structures, fiscal sustainability, and regulatory environments
• Analyze cross-state data and trends to proactively identify strategic risks, emerging opportunities, and market inflection points
• Monitor HCBS-related RFPs, procurements, pilots, and program changes
• Conduct competitor and market saturation research to support expansion planning
• Summarize relevant findings and implications for new or expanded market entry
• Track managed care developments, workforce policy shifts, and related regulatory changes that may influence expansion strategy
• Produce clear research briefs, trackers, and summaries for expansion leadership
• Flag notable developments, policy changes, and emerging risks in real time
• Support ad hoc research requests related to national expansion planning
• Draft formal policy analyses and comment letters in response to proposed state or federal regulatory and legislative changes impacting Medicaid and HCBS programs
• Translate research findings into executive-ready presentations, structured policy memos, toolkits, and educational materials to support cross-functional planning and strategic decision-making
• Support project planning and collaborate cross-functionally to align research insights with national expansion initiatives
• Maintain recurring national research reports and standardized tracking tools to ensure continuous, systematic intelligence gathering

Program Analyst, Home Health Services

Manager

• Manage team capacity, resources, and workload distribution to support multiple concurrent launches
• Ensure all program launches meet state and federal regulations
• Support market research and regulatory analysis
• Oversee execution of research, licensing, and operational readiness activities
• Ensure research related to state guidelines and regulations is accurate
• Support translation of company and product strategies into clear execution guidance
• Proactively engage stakeholders across different teams

Manager, Program Integrations

• Responsible for planning, organizing, coordinating, evaluating, providing clinical guidance and supervision of patient care for FreedomCare's LHCSA activities.
• Maintain current knowledge and ensure compliance with all regulatory and professional standards of care including DOH, DOL and CMS.
• Utilize creativity in developing quality/performance improvement programs, instructing Clinical Management and implementing new and improved standards.
• Develop, prepare and monitor the agency personnel, supply and equipment budgets in collaboration with the Care Managers, Personal Care Attendants and supports supporting department Directors.
• Develop strategic staffing plans to ensure adequate staffing coverage in accordance with established productivity measures based on patient population needs.
• Oversee and monitor service/unit operational performance metrics inclusive of satisfaction, baseline agency and overtime costs, staffing and turnover rates.
• Ensure accountability and support services essential to patient care.
• Promote a safe and caring environment for staff and patients that is conducive to positive health teaching and maintenance; patient and family expectations of care; develops mechanism to assess same.
• Conduct monthly meetings with the nursing management to address equipment, scheduling, goals and objectives, performance metrics, improvement activities, and any staff concerns.

Manager, Patient Services – RN

Operations

• Responsible for state-wide operations where you will build a team from the ground up
• Develop metrics and a quality control system to understand and continually improve the experiences of both the patients and caregivers
• Think strategically for our patients and caregivers, leveraging technology to streamline processes and improve quality of care
• Hire, train and develop staff as the operations needs grow
• Oversee the necessary compliance aspects of running this healthcare startup, including records of training and certifications for staff, and compliance with state laws and regulations
• Create and enforce processes and policies that support our people doing great work, looking for ways to simplify and streamline, incorporating feedback from all levels to continually improve
• Work with development and technology teams to oversee software adjustment to your team’s workflows
• Build a positive work environment and culture consistent with FreedomCare core values: Here for You, Positive, Own It, Do the Right Thing
• To take ownership of ensuring all policies, procedures and overall mission of your office demonstrates a complete commitment to FreedomCare’s high moral and ethical standards

Manager of Operations

Director

• Lead end-to-end and revenue cycle operations including billing, claims submissions, denial management, accounts receivable and collections
• Evaluate existing processes and implement improvements to increase accuracy, efficiency and scalability
• Lead the development of modern, scalable revenue cycle infrastructure capable of supporting continued organizational growth and multi-state expansion
• Oversee billing operations across multiple payer types (Medicaid, managed care, etc.)
• Monitor and improve key revenue cycle metrics including days in accounts receivable, denial rates, clean claim rates and collections performance
• Implement strategies reduce aging AR and improve overall cash flow
• Create workflows, policies and procedures across revenue cycle operations
• Partner with Finance, IT and Operations to evaluate and optimize revenue cycle technology, including billing platforms, reporting tools and automations opportunities to improve efficiency, accuracy and scalability
• Implement reporting and dashboards to improve data visibility and operational decision making
• Partner with the VP of Finance, Accounting and FP&A to support revenue forecasting, financial planning and cash flow projections
• Collaborate with Operations, Compliance and IT to ensure alignment between service delivery, payroll and billing
• Provide senior leadership with insights into revenue performance, reimbursement trends and operational risks
• Lead and develop revenue cycle team members responsible for billing, accounts receivable and collections
• Establish performance metrics and accountability structures
• Build a foundation of operational excellence, accountability, and continuous improvement

Director of Revenue Cycle Management

Learning and Development

• Design and develop engaging, outcome-driven learning solutions across modalities (e-learning, instructor-led, virtual, blended, and microlearning).
• Create high-quality training assets including courses, videos, job aids, facilitator guides, assessments, and multi-day curricula.
• Apply adult learning principles and behavior change strategies to ensure learning translates into on-the-job performance.
• Partner with stakeholders and SMEs to identify learning needs, define objectives, and align solutions to business goals.
• Conduct needs analyses to diagnose performance gaps and recommend appropriate learning or non-learning interventions.
• Translate complex operational processes into clear, learner-centered content.
• Support and enable training delivery by preparing facilitator materials, managing learning assets, and ensuring readiness for launch.
• Collaborate with trainers and operations teams to ensure seamless rollout and adoption of learning solutions.
• Define success metrics and evaluate learning effectiveness using appropriate evaluation methods (e.g., Kirkpatrick Levels, performance data).

Instructional Designer

Product Designer

• Designing and delivering scalable, high-impact learning solutions
• Partnering closely with business leaders and subject matter experts to translate operational needs
• Applying adult learning principles and behavior change strategies
• Supporting and enabling training delivery
• Defining success metrics and evaluating learning effectiveness
• Creating, organizing, and maintaining a centralized inventory of learning assets
• Utilizing AI tools and emerging technologies to accelerate content development

Learning Experience Designer

Compliance

• Oversee and manage compliance team daily operations to ensure efficient work distribution and enforcement of compliance standards at FreedomCare.
• Work with leadership to improve processes to drive stronger compliance.
• Oversee internal compliance audits. Design and implement protocols and processes for internal audits to ensure compliance with regulations and FreedomCare standards and policies.
• Support any external audits.
• Be a resource for compliance concerns and escalations. Communicate any changes in policies or procedures.
• Work with IT to ensure proper security solutions for HIPAA compliance.
• Routinely monitor state and federal regulations. Update internal policies and procedures with any new regulations.
• Track company compliance with HIPAA.
• Work with Learning & Talent Development in coordinating annual required compliance training.
• Recommends decisions within policies and guidelines that impact the level of service/ operations and the team’s ability to meet objectives, metrics and/or deadlines.
• Has supervisory responsibilities for a team of non-exempt support or junior level professional staff; sets priorities for employees to complete their activities.

Compliance Audit Manager

Human Resources

• Ability to support and clearly and thoroughly explain existing HR initiatives, policies, and procedures, mainly relating to benefits
• Provide clear and thorough information to caregivers while navigating through multiple platforms
• Manage questions from Caregivers with grace and tact, with a strong emphasis on providing a positive employee experience in every interaction
• Employment verifications, disability forms

Caregiver Benefits Specialist I

Recruitment

• Own the entire recruitment lifecycle: From sourcing to closing with a sense of urgency and accountability for every open role.
• Proactively source and attract passive candidates: Use creative sourcing strategies and referral networks to fill hard-to-fill and high impact roles.
• Be a true thought partner to hiring managers: Develop strong relationships with hiring managers and key stakeholders, aligning on role requirements to develop effective sourcing and recruiting strategies.
• Stay curious and data-driven: Track trends, analyze funnel metrics, and adjust approach to improve time to fill and quality of hire.
• Support talent acquisition process improvement: Maintain a builder mindset to continuously improve how we recruit, identifying areas of opportunity in tools, workflows and communication.

Talent Acquisition Recruiter

People Operations

• Providing person-centred, relationship-led support tailored to each child or young person
• Creating calm, predictable, emotionally safe environments
• Supporting emotional regulation before expectation or demand
• Building consistent, trusting relationships over time
• Using reflective practice to understand the meaning behind behaviour
• Supporting development, confidence, independence, and participation
• Working flexibly across home, education, residential, and community settings
• Recording and reflecting on practice professionally and thoughtfully

Specialist, Children & Young People Support Practitioners (Ages 0–25)

Financial Planning and Analysis

• Coordinate billing
• Assist with collections
• Assist with payment posting
• Assist payroll
• Other financial or operations projects as needed