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Intake Specialist
FreedomCareIntake Specialist providing customer support and assisting patients with enrollment processes at FreedomCare. Ensuring a seamless experience while managing high volumes of customer cases and communications.
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
customer servicecall handlingtyping skills
Soft Skills
written communicationverbal communicationproblem resolutionattention to detailtime managementempathycollaboration
Industry Keywords
patient enrollmenthealth plansbenefits authorizationhigh-volume call environment
About the role
Key responsibilities & impact- Work closely with Patients and Caregivers to educate them and assist them on the application and enrollment process
- Provide high-level customer service through one-call resolution
- Consistently meet monthly performance metrics of starting patients on Care and call handling
- Manage a high open caseload until the enrollment process is complete
- Regular communication with a variety of health plans regarding patient benefits and authorizations
Requirements
What you’ll need- 1+ years of experience in a high-volume inbound and outbound call environment
- Must be able to commute into St. Charles, MO office 1 time a week
- Excellent written and verbal skills; ability to comfortably resolve issues over the telephone
- Computer proficiency required; strong typing skills
- Keen attention to detail, metrics driven, excellent time management skills
- High empathy and collaborative team player
Benefits
Comp & perks- Competitive compensation
- Medical benefits
- Retirement plans
- Wellness programs
- Ongoing learning opportunities