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Team Lead of Care
FreedomCareTeam Lead for Care team in Indiana, mentoring Care Coordinators for seamless customer service and positive impact. Working remotely with potential travel to the closest hub.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong leadership and mentoring capabilities, with a focus on performance management and team motivation. Proficient in customer service excellence, data management, and process improvement.
Highest-signal resume keywords
Team ManagementPerformance ManagementCustomer Service ExperienceBilingual CommunicationProcess Improvement
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Performance ManagementData InputCase ReviewCustomer Inquiry HandlingWorkflow Monitoring
Soft Skills
LeadershipMentoringCommunicationOrganizational SkillsPatience
Tools & Technologies
Computer ProficiencyTechnology Utilization
Industry Keywords
Customer ServiceCompliance GuidelinesTeam MotivationPerformance Goals
About the role
Key responsibilities & impact- Direct point-of-contact for team member inquiries or concerns; responds to and resolve escalated or complex issues
- Manage the performance of team members through active motivation, assessing performance, consistent communication, and effective feedback
- Monitor daily workflows to ensure that team members are meeting performance goals, following standard policies and procedures and remain within compliance guidelines
- Support process improvement by identifying system or workflow areas of opportunity
- Assist the management team with the interview processes and new team member training
Requirements
What you’ll need- Experience managing/supervisory employees
- Exceptional experience leading, mentoring and developing their employees
- Experience with performance management
- 3+ years customer service experience; ability to provide a seamless Customer Service experience including interacting with customers, answering customer inquiries, and effectively handling customer complaints
- Experience with data input, case review and building rapport and confidence with team
- Ability to motivate team to meet and/or exceed case management targets or metrics
- Computer proficiency required; ability to leverage technology to identify, research and solve customer issues
- Excellent communication and organizational skills
- Must have poise and patience when dealing with customers
- Bilingual in English and Spanish, or other languages desired
Benefits
Comp & perks- Competitive compensation
- Medical benefits
- Retirement plans
- Wellness programs
- Fun company events
- Ongoing learning opportunities