Team Lead – National Expansion

. Collaborates with the Assistant Manager to support Launch Specialists in meeting productivity goals .

Posted 7/1/2026full-timeRemote • 🇺🇸 United StatesSenior💰 $24 - $26 per hourWebsite

Key responsibilities & impact

Collaborates with the Assistant Manager to support Launch Specialists in meeting productivity goals
Flexibly supports Launch Specialists by handling inbound or outbound calls to caregivers, patients, AAAs, and MCOs as needed based on team workload
Audits calls and Salesforce documentation to ensure quality standards are met and that key steps in the process are being followed; provides supportive coaching to help Launch Specialists feel empowered with the knowledge to continuously improve.
Assist with documenting and developing best practices and training material
Be the direct point-of-contact for team member inquiries or concerns; Support team members in resolving issues and escalate complex cases as needed to the Assistant Manager.
Provide peer-to-peer coaching, share feedback, and help foster a positive team environment.
Monitor daily workflows to ensure that team members are meeting performance goals, following standard policies and procedures and remain within compliance guidelines
Support team members in meeting KPIs by monitoring workflows and providing day-to-day guidance
Responsible for communicating updated information and training from senior management and other departments to their direct reports
Assists in interviewing candidates, training employees and providing additional training and support to their team.
Build a positive work environment and culture consistent with FreedomCare core values: Here for You, Be Positive, Own It, Do the Right Thing.

What you’ll need

2+ years of relevant experience at FreedomCare or in a similar healthcare operations environment.
Above-average performance in the monthly SOC category
Self-motivated with a drive to exceed open case targets and metrics and work independently
Strong analytical, organizational and time management skills
Ability to motivate the team to meet and/or exceed case management targets or metrics
Excellent communication, critical thinking and organizational skills
Comfortable wearing multiple hats, helping out where needed
Proficient in the use of Salesforce, Microsoft Office and Google Suite.
Passion for improving home care

Comp & perks

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Performance MetricsCase ManagementQuality AuditingProcess ImprovementDocumentation Development

Soft Skills

CommunicationAnalytical SkillsOrganizational SkillsTime ManagementMotivational Skills