Intake Specialist I

FreedomCare

Intake Specialist I assisting patients and caregivers with enrollment in FreedomCare's Home Care programs in Colorado. Responsible for providing customer service throughout the application and onboarding process.

Posted 6/24/2026full-timeDenver • Colorado • 🇺🇸 United StatesMid-LevelSenior💰 $20 - $23 per hourWebsite

About the role

Key responsibilities & impact

Work closely with Patients and Caregivers to educate them and assist them on the application and enrollment process
Provide necessary documentation and requirements with the Case Management Agency and the patient’s Caregivers to ensure services are authorized in a quick and efficient turn-around time to get them on Care
Work with other medical providers to ensure all documentation for potential patients and caregivers are in compliance
Provide a high-level of customer service through one-call resolution, as measured by “no need for additional follow up” demonstrating FreedomCare’s values of ensuring care and compassion with a positive, helpful demeanor
Consistently meets monthly performance metrics consisting of starting patients on Care and call handling

Requirements

What you’ll need

Experience in managing a high volume of inbound and outbound calls
A passion for providing a high level of customer service, including the ability to show empathy, active listening and patience
Ability to articulate case statuses through detailed notes on salesforce
Ability to resolve issues over the telephone with eager clients comfortably
Computer proficiency required; strong typing skills and ability to leverage technology and resolve customer issues

Benefits

Comp & perks

competitive compensation
medical benefits
retirement plans
wellness programs
fun company events
ongoing learning opportunities

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

case managementdocumentationcustomer servicecall handlingsalesforcetyping skills

Soft Skills

empathyactive listeningpatiencecommunicationproblem-solving