Customer Experience Representative

AssuranceAmerica

Customer Experience Representative responding to customer inquiries with personalized assistance. Join AssuranceAmerica for growth opportunities and to improve customer outcomes in insurance services.

Posted 7/21/2026full-timeOmaha • New York • 🇺🇸 United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong problem-solving abilities and critical thinking skills while effectively managing customer inquiries and underwriting activities. Proficient in utilizing policy management systems to enhance operational efficiency and customer satisfaction.

Highest-signal resume keywords

Critical ThinkingProblem ResolutionCustomer EngagementPolicy Management System NavigationBilingual (English-Spanish)

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Underwriting ActivitiesData AnalysisProcess ImprovementKPI AchievementTime Management

Soft Skills

Creative Problem-SolvingCollaborationAttention to DetailInitiativeGrowth Mindset

Tools & Technologies

Policy Management SystemPC Skills

Industry Keywords

Customer ServiceOperational EffectivenessStakeholder InteractionTeam Collaboration

About the role

Key responsibilities & impact

Serve as a problem-solver on the front lines, responding to inbound customer calls with a focus on identifying root cause of issues, analyzing unique situations, and delivering accurate, personalized solutions that align with company standards and customer needs.
Apply sound judgement and critical thinking when assisting with underwriting activities, ensuring timely and appropriate handling of exceptions or nuanced policy scenarios.
Navigate and leverage the policy management system efficiently, using its tools to troubleshoot issues, improve processing accuracy, and identify trends or recurring challenges.
Collaborate across the team with a solutions-oriented mindset, contributing to team discussions and best practices that enhance customer outcomes and operational effectiveness.
Prioritize and organize daily tasks with attention to detail and time management, ensuring timely and thorough resolution of customer inquiries and back-end responsibilities.
Consistently meet or exceed departmental KPIs and performance metrics by balancing efficiency with high-quality customer engagement.
Demonstrate initiative and a growth mindset, actively seeking opportunities to broaden knowledge across departments and contribute to process improvements – positioning yourself for future advancement into roles in underwriting, sales, claims, or operations.

Requirements

What you’ll need

Bachelor’s degree OR 1-2 years of experience in a role requiring critical thinking, problem resolution, and direct interaction with clients or stakeholders.
Creative problem-solving abilities, with the capacity to collaborate across departments and consider diverse perspectives in decision-making.
Excellent PC skills.
Preferred Bilingual (English-Spanish).

Benefits

Comp & perks

Health insurance
401(k) matching
Flexible work arrangements
Professional development opportunities