Customer Service Representative

Modern Disposal Services, Inc.

Customer Experience Representative handling inquiries and issues in the waste services industry. Responsible for delivering superior customer service in a prompt and courteous manner.

Posted 7/18/2026full-timeBuffalo • New York • 🇺🇸 United StatesMid-LevelSenior💰 $0 - $22 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on effective communication and problem resolution. Proficient in data entry and performance tracking while maintaining a positive and adaptable attitude in a dynamic work environment.

Highest-signal resume keywords

Customer Service ExperienceCall Center EnvironmentMS Office ProficiencyVerbal And Written Communication SkillsTime Management Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Data EntryPerformance Metric AnalysisKeyboarding SkillsService Data Logging

Soft Skills

Problem SolvingAdaptabilityTeam CollaborationPositive AttitudePressure Management

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Waste Services IndustryCustomer Service CallsService InquiriesEquipment Issues

About the role

Key responsibilities & impact

Successfully complete training to become knowledgeable about the waste services industry and Modern’s services and policies.
Respond in a timely and accurate manner to residential and commercial customer service calls, ensuring that service issues and concerns are treated in a respectful and professional manner.
Effectively respond to routine issues regarding service matters, which may involve outbound calls and other communications to resolve service inquiries and equipment issues.
Return all internal and external calls, emails and faxes in a timely manner to ensure that customers’ concerns are understood, addressed and resolved in an efficient and complete manner.
Receive and review individual performance metric reports and action plans with manager to understand individual performance.
Enter service data into computer.
Log information about customer service interactions into systems; updates information in a timely and accurate manner in order for associates to track service inquiries and resolution.
Perform other job-related duties as assigned or apparent.

Requirements

What you’ll need

High School Diploma or GED (accredited)
2 – 3 years of Customer Service experience, call center environment preferred
Basic use of the MS Office (Word, Excel and Outlook)
Strong keyboarding skills
Professional email communication skills
Excellent verbal, written and analytical skills
Good time management skills to prioritize and plan work activities
Positive and engaged attitude.
Identifies and resolves problems in a timely manner
Reacts well under pressure and treat others with respect
Work efficiently and effectively, both independently and as a team to ensure call standards.
Balances team and individual responsibilities and helps build a positive team atmosphere
Adapts and able to deal with frequent changes in the work environment.

Benefits

Comp & perks

Medical, Dental and Vision Coverage
Retirement Savings with Employer Match
Health Savings Accounts
Voluntary Insurance Products
Employee Assistance Program
Paid Time Off
Paid Holidays
Direct Deposit/Electronic Paystubs
Discount Memberships
Company-Sponsored Events