Modern Disposal Services, Inc.

Customer Support

• Successfully complete training to become knowledgeable about the waste services industry and Modern’s services and policies.
• Respond in a timely and accurate manner to residential and commercial customer service calls, ensuring that service issues and concerns are treated in a respectful and professional manner.
• Effectively respond to routine issues regarding service matters, which may involve outbound calls and other communications to resolve service inquiries and equipment issues.
• Return all internal and external calls, emails and faxes in a timely manner to ensure that customers’ concerns are understood, addressed and resolved in an efficient and complete manner.
• Receive and review individual performance metric reports and action plans with manager to understand individual performance.
• Enter service data into computer.
• Log information about customer service interactions into systems; updates information in a timely and accurate manner in order for associates to track service inquiries and resolution.
• Perform other job-related duties as assigned or apparent.

Customer Service Representative

Network Engineer

• We are seeking an experienced Senior Systems and Network Administrator who can help maintain and enhance our Azure, Meraki, VMware, and SonicWall environments.
• The Systems and Network Administrator will be responsible for supporting and maintaining Modern Disposal’s servers, networks, cloud services, and critical systems across multiple facilities.
• This role will provide advanced technical support, implement infrastructure improvements, and ensure the reliability and security of our operational technology.
• This individual will also be responsible for resolving Help Desk tickets.

Customer Service Representative

Senior Systems & Network Administrator