Customer Experience Specialist – Seasonal

Novig

Customer Experience Specialist managing user interactions at Novig during live sports events. Providing seamless support through chats and emails in high-pressure situations.

Posted 7/23/2026full-timeRemote • New York • 🇺🇸 United StatesMid-LevelSenior💰 $25 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong communication and problem-solving skills in high-pressure environments, ensuring seamless user support and platform stability during critical events. Possesses technical proficiency with internal tools and a solid understanding of sports to enhance user experience.

Highest-signal resume keywords

High-Stakes CommunicationLive Chat SupportEmail SupportTechnical ProficiencySports Knowledge

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Fast CommunicationGood JudgmentCuriosityOwnership

Tools & Technologies

Intercom

Industry Keywords

User ExperienceHigh-Volume SupportCritical TimesNight Owl Availability

About the role

Key responsibilities & impact

Be the voice and backbone of Novig's user experience
Turn high-volume chaos into seamless support
Field live chats and emails through Intercom
Resolve time-sensitive issues during high traffic sports events
Keep the platform running smoothly during critical times

Requirements

What you’ll need

Thrive in live, high-stakes environments
Take ownership of every interaction
Fast and high-quality communication
Comfortable across channels (chat and email)
Technically capable with internal tools
Curious and improvement-minded
Sports knowledgeable
Night owl with availability from Thursday to Monday
Strong communicator
Good judgment under pressure

Benefits

Comp & perks

100% health insurance premiums covered
Paid holidays
Paid sick and safe leave
401(k) + Company Match