Customer Experience Advisor

MPB

Customer Experience Advisor helping customers through buying, selling, and trading decisions at MPB. Playing a key role in delivering personal support and building customer relationships in the photography space.

Posted 7/24/2026full-timeBrooklyn • New York • 🇺🇸 United StatesMid-LevelSenior💰 $50,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer support capabilities by effectively combining empathy and problem-solving to deliver personalized resolutions. Proficient in using AI tools and CRMs to enhance customer interactions and improve service processes.

Highest-signal resume keywords

Customer Support ExperienceCRM ProficiencyAI Tool UtilizationComplex Problem SolvingEmpathetic Communication

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

EmpathyConsultative ApproachResilienceProfessionalismJudgment

Tools & Technologies

IntercomAI-Supported Customer Service Tools

Industry Keywords

Customer EngagementProcess ImprovementHigh-Growth BusinessCustomer-Facing Role

About the role

Key responsibilities & impact

Combine empathy and problem-solving to fully understand what a customer needs, and deliver resolutions that feel personal — across chat, email, phone and social, tailoring tone and language to fit
Own customer outcomes end to end, working cross-functionally to resolve complex or high-impact issues with genuine care
Use AI tools and copilots to work with speed and consistency, and take ownership where automation isn't enough
Review human and AI conversations to spot where the experience — and your own performance — can improve
Call out pain points and champion the tools and processes that make every interaction better, for customers and for the team

Requirements

What you’ll need

Experienced in customer support or a similar customer-facing role, ideally in a scaling, high-growth business
Comfortable working with CRMs and customer engagement platforms (e.g. Intercom)
A confident, approachable communicator who builds rapport and responds with empathy across every channel
Naturally consultative — you understand what a customer needs and guide them to the right outcome
Sharp at solving complexity and navigating ambiguity with good judgement
Comfortable handling sensitive situations with resilience and professionalism
Open and confident working alongside AI-assisted tools and systems
Nice to have:
Experience with AI-supported customer service tools
Process improvement or knowledge-base experience
A genuine interest in photography or video equipment

Benefits

Comp & perks

Competitive salary
PTO allowance
Medical/Dental/Vision
401k
Company EAP
Employee Discounts
Dog-friendly office