Customer Support

• Combine empathy and problem-solving to fully understand what a customer needs, and deliver resolutions that feel personal — across chat, email, phone and social, tailoring tone and language to fit
• Own customer outcomes end to end, working cross-functionally to resolve complex or high-impact issues with genuine care
• Use AI tools and copilots to work with speed and consistency, and take ownership where automation isn't enough
• Review human and AI conversations to spot where the experience — and your own performance — can improve
• Call out pain points and champion the tools and processes that make every interaction better, for customers and for the team

Customer Experience Advisor

SEO Marketing

• Own the technical SEO programme end-to-end: crawl architecture, indexation strategy, Core Web Vitals, structured data, and site health monitoring across all MPB markets.
• Lead the P&E relationship for organic search: write technically precise tickets, own requirements through sprint delivery, and validate implementations against expected search outcomes.
• Build and maintain the team's measurement infrastructure (GSC, GA4, rank tracking) and ensure reporting accurately reflects organic performance across markets and segments.
• Conduct deep-dive technical audits and translate findings into prioritised, developer-ready briefs with clear business impact rationale.
• Monitor algorithm updates, crawl behaviour changes, and Core Web Vitals shifts; assess impact on MPB and brief the team proactively with recommended responses.
• Lead analysis of competitor technical strategies and GEO optimisation signals, forming and defending original points of view.
• Act as deputy to the Head of Organic Growth: run team standups, sprint rituals, and cross-functional conversations in their absence with full operational ownership

Senior Technical SEO Manager

Recruitment

• You'll own hiring across a mix of teams - from first brief to first day - and you'll do it with the kind of intent that makes candidates feel genuinely excited about MPB before they've even met the team.
• That means building sourcing strategies that go well beyond a job post.
• It means using AI to move faster and smarter, without losing the human touch that makes recruitment worth doing.
• It means championing, building and upholding a market-leading candidate experience in a challenging market.
• You will have real ownership, real autonomy, and work that stretches you - hiring at the frontier of emerging skill sets in a business that moves fast enough to make it matter, partnering with inspiring leaders who are driving innovation in their teams.
• You'll also be the person hiring managers turn to when they're not sure what they need - and you'll help them figure it out.
• You'll have honest conversations, give useful feedback, and keep the process moving.
• You will be: Partnering with industry leaders across Customer, Product, Technology, Data, Operations, Finance, People and Marketing - which means genuine variety, genuinely stretching conversations, and hiring requirements that keep you on your toes.
• Building and owning proactive sourcing strategies using LinkedIn Recruiter, Boolean search, referrals and community networks.
• Running structured screenings and interviews across video and in person.
• Partnering with hiring managers from intake to offer - shaping briefs, setting expectations, and coaching them on great interview practice and timely feedback.
• Using AI-assisted tools to innovate, and optimise where we spend our most valuable time.
• Managing the offer process end-to-end, including keeping in touch with candidates through their notice periods.
• Tracking pipeline health, time-to-hire and source effectiveness through the ATS, and turning that data into useful conversations and insights.
• Acting as an active ambassador for MPB's employer brand - through every candidate interaction, your LinkedIn presence, and the occasional community event.
• Supporting hiring across EU and US markets during peak periods.
• Managing high-volume candidate pipelines for repeat roles.
• Sourcing and engaging in-demand, passive talent for specialist technical roles.

Recruiter – 12 month FTC

General

• Be the data voice in your squad.
• Bring data into planning, refinement, reviews, and decision-making from the start.
• Understand your users. Analyse customer journeys to identify friction, drop-offs, retention drivers, and feature opportunities.
• Commercial sense. Connect squad work to P&L outcomes, including conversion, retention, and margin.
• Define success metrics with your PM. Set clear metrics, targets, and dashboards to track feature performance.
• Art of the possible & POC mock-ups. Create fast, lightweight demos to show how data and AI could improve the customer experience.
• Build product features and data products. Develop production-ready, data-driven features that customers interact with.
• Experimentation rigour. Lead A/B tests, holdouts, sample sizing, and post-test analysis to support confident decisions.
• Own certified metrics and the semantic layer for your squad’s domain. Ensure metrics are consistent, documented, accessible, and trusted.
• Applied AI as a working tool. Use LLMs and AI tools to speed up analysis, prototype ideas, and support AI-augmented features.
• Data storytelling that drives action. Turn technical work into clear recommendations with Product for wider stakeholders.
• Contribute to the function. Share learnings through the Community of Technical Practice and help raise data and AI fluency across MPB.

Senior Decision Scientist

Marketing

• Execute integrated marketing campaigns across paid, owned, and earned channels.
• Coordinate campaign activity across social media, CRM, activations, influencers, PR, and owned content.
• Work closely with paid media and content teams to ensure consistent messaging and campaign alignment.
• Track campaign performance and provide reporting and recommendations for improvement.
• Co-manage marketing budgets, vendors, and agency relationships.
• Monitor market trends and competitor activity to support campaign planning.
• Brief, shape, and oversee production of consumer-focused content for Instagram, TikTok, and Facebook.
• Support content calendars and campaign messaging aligned to marketing priorities.
• Write and edit copy for social media, CRM, and marketing materials.
• Collaborate with creators, influencers, and internal creative teams to deliver brand-aligned content.
• Identify trends and opportunities for reactive and community-driven content.
• Manage with Senior Content Manager owned content creation.
• Support campaign execution using marketing platforms and automation tools.
• Use reporting tools including Tableau to track campaign, partnership, and activation performance.
• Own maintenance of campaign trackers, timelines, and reporting dashboards.
• Apply AI tools across content production, reporting, and campaign optimization, using judgment to evaluate output quality, recognize model limitations, and ensure brand voice and context are protected.
• Provide insights and recommendations based on campaign and audience performance data.
• Support planning and execution of partner events and activations.
• Coordinate vendors, merchandise, logistics, and event materials.
• Support influencer, PR, and partnership activity to increase brand awareness and engagement.
• Track event and partnership performance and share learnings with the wider marketing team.

Marketing Manager

Solutions Engineer

• Partner with Product and Engineering teams to design scalable and maintainable technical solutions
• Support the development and implementation of architecture standards, principles and best practices
• Drive exploration of emerging technologies, with a particular focus on AI, Generative AI and intelligent automation
• Research, prototype and validate new technologies through hands-on proof of concepts
• Identify opportunities to use AI to improve customer experiences, operational efficiency and colleague productivity
• Contribute code and technical solutions to demonstrate feasibility and reduce delivery risk
• Champion performance, scalability, reliability and security across the technology estate
• Support engineers with technical guidance, coaching and architectural best practices
• Communicate technical concepts and architectural direction clearly to both technical and non-technical audiences
• Act as a trusted advisor across the business, helping stakeholders understand opportunities, trade-offs and technical possibilities

Solution Architect

Technical Project Manager

• Leading the end-to-end delivery of two concurrent technical programmes.
• Building and maintaining clear delivery plans, milestones and dependency maps.
• Managing relationships with external delivery partners, ensuring commitments, quality standards and timelines are met.
• Tracking risks, assumptions, issues and dependencies, proactively resolving blockers before they impact delivery.
• Working closely with Engineering and Product teams to align priorities, scope and sequencing.
• Creating transparency across programmes through effective governance, reporting and communication.
• Providing clear, concise updates to senior stakeholders, translating technical detail into meaningful business outcomes.
• Helping teams maintain focus and momentum in a fast-moving environment where priorities can evolve.