Technical Project Manager

• Leading the end-to-end delivery of two concurrent technical programmes.
• Building and maintaining clear delivery plans, milestones and dependency maps.
• Managing relationships with external delivery partners, ensuring commitments, quality standards and timelines are met.
• Tracking risks, assumptions, issues and dependencies, proactively resolving blockers before they impact delivery.
• Working closely with Engineering and Product teams to align priorities, scope and sequencing.
• Creating transparency across programmes through effective governance, reporting and communication.
• Providing clear, concise updates to senior stakeholders, translating technical detail into meaningful business outcomes.
• Helping teams maintain focus and momentum in a fast-moving environment where priorities can evolve.

Data Scientist

• MPB is seeking a skilled and motivated Senior Data Scientist to join our Data & Analytics team, working primarily across our Product and Revenue functions.
• Translate MPB’s unique proprietary data into world-class search and discovery experiences, as well as data-driven features, optimisations and enhancements to the customer journey.
• Partner closely with Product Managers, Engineers and commercial stakeholders to build intelligent systems that drive measurable business impact.
• Design, develop, and evaluate machine learning models specifically for ranking, recommendation and pricing engines that integrate with our Platform.
• Communicate complex technical findings into clear, actionable recommendations for stakeholders across the business.

Senior Data Scientist

Product Designer

• Collaborate within cross-functional product teams (design, product, engineering, research) to define problems and shape effective solutions.
• Contribute to continuous discovery through research, insight gathering and experimentation.
• Design and deliver high-quality user experiences - from concept through to production-ready UI.
• Measure the impact of released features and iterate based on user feedback, behavioural data and business outcomes.
• Contribute to a cohesive design language across your product area, aligning with the wider MPB ecosystem.
• Identify opportunities for experimentation, personalisation and Conversion Rate Optimisation (CRO) - helping plan, design and evaluate tests.
• Use insight and analytics tools to inform design decisions and improve performance.
• Stay current with evolving design practices, AI tools and emerging technologies - applying them where valuable.

Customer Support

• Deliver Exceptional Human Customer Support
• Combine deep empathy and strong problem-solving skills to fully understand customer needs and confidently deliver personalised resolutions
• Handle complex, high-impact queries across chat, email, phone, and social channels with care, tailoring language and branded tone of voice accordingly
• Own Customer Outcomes
• Take end-to-end ownership of customer issues, ensuring resolutions are not only fast but genuinely supportive and reassuring
• Collaborate cross-functionally to positively resolve specific or complex customer issues
• Work Alongside AI
• Use AI tools and copilots to enhance speed, quality, and consistency
• Take ownership where automation falls short, ensuring a seamless customer experience
• Improve the System
• Periodically review human and AI conversations to identify how customer experience and personal performance can be iteratively improved
• Be part of our continuous operations optimisation - calling out customer pain points and highlighting opportunities to improve tools and processes that make every interaction better for both you and the customer

Customer Experience Advisor

Product Manager

• Understanding and championing the business, customer and user’s needs
• Defining Product Roadmap and what success looks like
• Working very closely with key stakeholders to shape goals for the product
• Collaborating with the Product Design team and key partners on discovery process
• Translating high-level solutions into epics and user stories with appropriate context and detail for the engineering team to deliver on
• Working closely with engineers, being available to answer questions and provide clarity whenever necessary
• Management and maintenance of the product backlog
• Leading sprint review meetings, demonstrating features and taking feedback from partners
• Producing and maintaining any relevant product documentation

Technical Project Manager

Senior Data Scientist

Product Designer

Customer Experience Advisor

Senior Product Manager