Customer Service Representative

Coast Professional, Inc.

Customer Service Representative handling calls for Coast Professional, Inc. Completing data entry and providing customer service support in a remote capacity.

Posted 7/23/2026full-timeRemote • New York • 🇺🇸 United StatesJunior💰 $18 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service principles and practices, with proficiency in Microsoft Office Products and the ability to communicate effectively in English. Capable of working independently while maintaining attention to detail and organizational skills in a call center environment.

Highest-signal resume keywords

Customer Service PrinciplesMicrosoft Office ProficiencyCall Center ExperienceExcellent Communication SkillsOrganizational Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data EntryCall TrackingScripted InterviewingProblem ResolutionComputer Proficiency

Soft Skills

PatienceTactCourtesyTeam BuildingPositive Attitude

Tools & Technologies

Windows-Based Computer DatabasePhone SystemsHeadsets

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Call CenterCustomer Service EnvironmentOffice ProceduresFeedback MechanismsTraining Compliance

About the role

Key responsibilities & impact

Handling incoming and outgoing calls with patience, tact, and courtesy
Enter information into Windows-based computer database as required, while following instructions and conducting a scripted interview
Escalates calls to supervisor when necessary and appropriate
Tracks call-related information for auditing and reporting purposes
Provides feedback on call issues related to downtime and/or training issues
Contribute positively to a work environment that is flexible, adaptable, and team based
Provide, receive, and seek feedback in a positive manner to encourage team building
Participate in the development and attainment of team and operational goals
Be respectful and courteous
Maintain a positive attitude about workloads and expectations
Prioritize workloads to ensure timeliness and quality standards are met

Requirements

What you’ll need

High school diploma or GED required
3-months or more experience in a call center or customer service environment preferred
Previous experience with computers, phone systems, and headsets preferred
Working knowledge of modern office procedures, methods, and computer equipment
Proficient in the use of Microsoft Office Products
Ability to speak and read English clearly, professionally, and fluently
Proficiency in languages other than English a plus
Excellent communication skills
Principles and practices of customer service
Good organizational skills and attention to detail
Ability to comply with rules, regulations, laws, and methods as related to the position
Work independently in the absence of immediate supervision
Ability to handle and resolve recurring problems
Successfully complete and pass the any client required trainings

Benefits

Comp & perks

11 Paid Holidays
401(k)
401(k) matching
AD&D insurance
Dental insurance
Disability insurance
Employee assistance program
Health insurance
Life insurance
Paid sick time
Paid time off
Paid training
Referral program
Vision insurance