Coast Professional, Inc.

Customer Support

• Handle incoming and outgoing calls with patience, tact, and courtesy
• Enter information into a Windows-based computer database while following instructions and conducting scripted interviews
• Complete data entry while actively communicating with customers
• Review input/output data for completeness, accuracy, and conformance to quality standards
• Maintain production records
• Classify and code data for entry
• Verify, identify, and correct errors
• Track documents received and completion dates in a log
• Perform clerical and related office tasks, including maintaining records of work received and performed
• Escalate calls to a supervisor when necessary
• Track call-related information for auditing and reporting
• Provide feedback on call issues related to downtime and training
• Contribute to a flexible, adaptable, team-based work environment
• Participate in team and operational goals
• Prioritize workloads to meet timeliness and quality standards

Customer Service Representative

• Handling incoming and outgoing calls with patience, tact, and courtesy
• Entering information into Windows-based computer database as required
• Escalating calls to supervisor when necessary and appropriate
• Tracking call-related information for auditing and reporting purposes
• Providing feedback on call issues related to downtime and/or training issues
• Contributing positively to a work environment that is flexible, adaptable, and team based
• Participating in the development and attainment of team and operational goals
• Prioritizing workloads to ensure timeliness and quality standards are met

• Handling incoming and outgoing calls with patience, tact, and courtesy
• Enter information into Windows-based computer database as required, while following instructions and conducting a scripted interview
• Escalates calls to supervisor when necessary and appropriate
• Tracks call-related information for auditing and reporting purposes
• Provides feedback on call issues related to downtime and/or training issues
• Contribute positively to a work environment that is flexible, adaptable, and team based
• Provide, receive, and seek feedback in a positive manner to encourage team building
• Participate in the development and attainment of team and operational goals
• Be respectful and courteous
• Maintain a positive attitude about workloads and expectations
• Prioritize workloads to ensure timeliness and quality standards are met