Customer Service Representative

Coast Professional, Inc.

Remote customer service representative handling scripted calls, customer communication, and accurate data entry. Supporting Coast Professional’s operations through records management, auditing, and issue escalation.

Posted 8/19/2026full-timeRemote • Louisiana • 🇺🇸 United StatesMid-LevelSenior💰 $16 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates proficiency in customer service principles and practices, with strong communication skills and attention to detail. Capable of managing data entry tasks accurately while adhering to quality standards and maintaining organized records.

Highest-signal resume keywords

Customer Service ExperienceData Entry AccuracyMicrosoft Office ProficiencyExcellent Communication SkillsOrganizational Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data EntryCall HandlingQuality AssuranceRecord MaintenanceError VerificationScripted InterviewingOffice ProceduresTypingReading ComprehensionProblem Resolution

Soft Skills

PatienceTactCourtesyAdaptabilityTeam Collaboration

Tools & Technologies

Windows-Based Computer DatabasePhone SystemsHeadsetsMicrosoft Office ProductsDUO Multi-Factor Login

Certifications & Qualifications

High School Diploma or GEDU.S. CitizenshipSecurity Clearance

Industry Keywords

Call CenterCustomer ServiceData ClassificationAuditingOperational Goals

Tech Stack

Tools & technologies

AndroidiOS

About the role

Key responsibilities & impact

Handle incoming and outgoing calls with patience, tact, and courtesy
Enter information into a Windows-based computer database while following instructions and conducting scripted interviews
Complete data entry while actively communicating with customers
Review input/output data for completeness, accuracy, and conformance to quality standards
Maintain production records
Classify and code data for entry
Verify, identify, and correct errors
Track documents received and completion dates in a log
Perform clerical and related office tasks, including maintaining records of work received and performed
Escalate calls to a supervisor when necessary
Track call-related information for auditing and reporting
Provide feedback on call issues related to downtime and training
Contribute to a flexible, adaptable, team-based work environment
Participate in team and operational goals
Prioritize workloads to meet timeliness and quality standards

Requirements

What you’ll need

High school diploma or GED required
3-months or more experience in a call center or customer service environment preferred
Previous experience with computers, phone systems, and headsets preferred
Reading and typing
Working knowledge of modern office procedures, methods, and computer equipment
Proficient in the use of Microsoft Office Products
Ability to speak and read English clearly, professionally, and fluently
Proficiency in languages other than English a plus
Excellent communication skills
Knowledge of principles and practices of customer service
Good organizational skills and attention to detail
Ability to comply with rules, regulations, laws, and methods as related to the position
Ability to work independently in the absence of immediate supervision
Ability to handle and resolve recurring problems
Successfully complete and pass any client required trainings
U.S. citizenship and security clearance granting access to classified information required; in rare instances, non-U.S. citizens with highly specialized skills and experience may be considered
Must reside within a 50-mile driving radius of a Coast Professional office
High-speed internet connection with minimum 25 Mbps download and 3 Mbps upload speed
Ability to connect to the home network via ethernet cable
Mobile device for DUO multi-factor login: iPhone 7 with iOS 11.1+ or Android device with Android 9.2+
Quiet, dedicated workspace free of distractions and interruptions
Ability to pick up equipment within 48 hours’ notice

Benefits

Comp & perks

11 Paid Holidays
401(k)
401(k) matching
AD&D insurance
Dental insurance
Disability insurance
Employee assistance program
Health insurance
Life insurance
Paid sick time
Paid time off
Paid training
Referral program
Vision insurance
$5.09 Health and Welfare
Computer equipment is provided