Customer Service Representative

Coast Professional, Inc.

Customer Service Representative managing incoming and outgoing calls at Coast Professional Inc. Entering data into systems and ensuring customer satisfaction through effective communication.

Posted 7/23/2026full-timeRemote • Louisiana • 🇺🇸 United StatesJunior💰 $16 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service principles and practices, with excellent communication skills and the ability to manage call-related information effectively. Proficient in using Windows-based computer systems and prioritizing workloads to meet quality standards.

Highest-signal resume keywords

Customer Service ExperienceExcellent Communication SkillsWindows-Based Computer ProficiencyOrganizational SkillsCall Center Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data EntryCall TrackingAuditingReportingComputer Proficiency

Soft Skills

PatienceTactCourtesyAttention to DetailAdaptability

Tools & Technologies

Phone SystemsHeadsets

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Call CenterCustomer ServiceTeam CollaborationWork Environment Flexibility

About the role

Key responsibilities & impact

Handling incoming and outgoing calls with patience, tact, and courtesy
Entering information into Windows-based computer database as required
Escalating calls to supervisor when necessary and appropriate
Tracking call-related information for auditing and reporting purposes
Providing feedback on call issues related to downtime and/or training issues
Contributing positively to a work environment that is flexible, adaptable, and team based
Participating in the development and attainment of team and operational goals
Prioritizing workloads to ensure timeliness and quality standards are met

Requirements

What you’ll need

High school diploma or GED required
3-months or more experience in a call center or customer service environment preferred
Previous experience with computers, phone systems, and headsets preferred
Ability to speak and read English clearly, professionally, and fluently
Proficiency in languages other than English a plus
Excellent communication skills
Principles and practices of customer service
Good organizational skills and attention to detail

Benefits

Comp & perks

11 Paid Holidays
401(k)
401(k) matching
AD&D insurance
Dental insurance
Disability insurance
Employee assistance program
Health insurance
Life insurance
Paid sick time
Paid time off
Paid training
Referral program
Vision insurance