Customer Support

• Coordinate and facilitate academic functions such as enrollment, onboarding, and advising functions
• Serve as a point of contact for matters relating to these functions
• Work collaboratively across the university to ensure a seamless student experience
• Identify gaps in current processes and recommend/develop new ones
• Serve as liaison between team and project managers
• Develop comprehensive communication plans for various processes

Operations Support Specialist

• Handle inbound calls from customers, providing excellent customer service in assisting with their lease or loan account
• Own Koalafi operational knowledge to provide sound answers when customers have questions
• Resolve inbound inquiries and issues independently and escalate as needed
• Initiate contact with customers in order to resolve account issues
• Proactively identify any trends in customer issues and synthesize feedback to share with management team
• Be flexible to perform a number of different tasks as needed, as we continue to test out new technologies and onboard enterprise merchants

Bilingual Customer Service Representative

• Deliver exceptional customer support through inbound phone calls and support tickets
• Provide personalized solutions and resolve customer inquiries with professionalism and empathy
• Create a seamless experience that reflects the standards of a luxury brand
• Investigate customer concerns and document interactions thoroughly
• Collaborate with internal teams to ensure timely and accurate resolutions

Tier 2 Customer Support – Luxury Jewelry, Phones & Email

• Serve as a primary point of contact for clients
• Manage inbound and outbound communications with professional excellence
• Efficiently resolve inquiries to ensure a seamless and positive customer experience
• Connect with customers via phone/email/chat/social media to resolve questions or concerns
• Calmly attempt to resolve and de-escalate issues
• Escalate interactions when necessary
• Respond to requests for assistance and/or processing payments
• Track call related information for auditing and reporting purposes
• Provide feedback on call issues
• Meet sales objectives as defined

Sales/Customer Service Representative – English

• Carries a caseload of 4-6 cases per week and averages 12-20 total hours of face-to-face contact per week based on the families’ needs
• Increases collaboration between youth, families, wraparound team, and natural supports
• Participates in meetings with the Mental Health Therapist and case manager to identify treatment goals for each youth and family
• Works with families in their homes and communities, linking them with resources and partnering alongside them to teach basic skills needed to care for their child based on their age and needs
• Attends 3 weekly meetings (individual, team, and clinical consultation) for professional development and quarterly booster trainings to enhance clinical skills
• Completes accurate and timely documentation in an electronic medical record system (EMR)

Community Support Specialist

• Assist customers inside and outside a U-Haul center with U-Haul products and services.
• Use smartphone-based U-Scan technology to manage rentals and inventory.
• Move and hook up U-Haul trucks and trailers.
• Clean and inspect equipment on the lot including checking fluid levels.
• Answer questions and educate customers regarding products and services.
• Prepare rental invoices and accept equipment returned from rental.
• Install hitches and trailer wiring.
• Fill propane (certification offered through U-Haul upon employment).
• Drive a forklift (certification offered through U-Haul upon employment).
• Other duties as assigned.
• Participate in ongoing continuous U-Haul education through U-Haul University.

Customer Service Representative

• Deliver exceptional customer service while proactively seeking solutions
• Communicate with customers and agents via multiple channels (phone, chats, emails)
• Receive and respond to inquiries related to insurance matters
• Interact with customers, agents, and others to resolve moderately complex issues regarding policy provisions and conditions
• Document customer interactions and outcomes thoroughly in the system

Customer Care Representative – Advantage

• Uphold the Loss Prevention Services brand through exceptional customer service
• Solve problems and find creative solutions for clients
• Maintain focus and attention to details in customer interactions
• Learn quickly and adapt to changing circumstances
• Take ownership of responsibilities and be driven to succeed

• Respond to customer inquiries via email and phone, providing prompt and accurate assistance.
• Address and resolve common customer issues, escalating complex cases to the appropriate team when necessary.
• Conduct follow-ups to ensure all customer concerns are addressed and resolved.
• Document customer interactions and resolutions in CharterUP’s proprietary software system.
• Act as Live Trip Support during scheduled weekend shifts, monitoring trips and addressing disruptions (e.g., delays, cancellations, route changes).
• Assist customers, drivers, or operations teams with urgent support requests.
• Manage unexpected events (e.g., traffic, vehicle breakdowns, weather issues) by coordinating alternative solutions.
• Serve as the primary point of contact for drivers, customers, operations teams, and Enterprise Sales during active trips.
• Build and maintain positive relationships with customers to ensure satisfaction and retention.
• Educate customers on Department of Transportation (DOT) rules and regulations.
• Collaborate with internal teams to ensure smooth and efficient customer experiences.
• Maintain detailed and accurate records of customer interactions in Sprinklr.
• Adhere to company policies, procedures, and service-level agreements (SLAs).

Customer Support Specialist

• field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns.
• Handle and carefully respond to all customer inquiries.
• Provide excellent customer service through active listening.
• Work with confidential customer information and treat it sensitively.
• Aim to resolve issues on the first call by being proactive.
• Appropriately communicate with customers.
• Calmly attempt to resolve and de-escalate any issues.
• Escalate interactions when necessary and appropriate.
• Track all call related information for auditing and reporting purposes.
• Provide feedback on call issues.
• Upsell if required.

Customer Service Representative, Bilingual – Spanish/English

• field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns
• Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns
• Calmly attempt to resolve and de-escalate any issues
• Escalate interactions when necessary and appropriate
• Respond to requests for assistance and/or possible processing payments
• Track all call related information for auditing and reporting purposes
• Provide feedback on call issues
• Meet sales objectives as defined

Customer Service and Sales Representatives

• Resolve escalated customer service issues (in English and Spanish)
• Create an outstanding quality service experience for the GE Appliance consumer
• Advocate with multiple internal departments on their behalf for reasonable and satisfactory resolutions
• Take ownership in resolving escalated customer concerns
• Follow up with customers using phone, email, or text to resolve appliance-related concerns
• Find creative solutions that are in the best interest of the customers and GE Appliances
• Interact and coordinate with all necessary stakeholders to successfully resolve consumer issues
• Gather information from various resources and surface concerns with suggested resolutions to the Team Leader or Team Manager
• Complete consumer reviews for satisfaction before case closure
• Meet work schedule demands and obligations with compliance, integrity, and according to values, processes and policies

Bilingual Spanish Inbound Customer Service Agent

• Supervise and lead a team of Customer Care and Sales Advisors, providing coaching, guidance, training, and ongoing support.
• Foster a positive, collaborative, and customer-focused work environment.
• Schedule and organize team coverage to support business needs and maintain service levels during peak times.
• Conduct regular performance discussions, coaching sessions, and development planning.
• Support hiring, onboarding, and training initiatives for new associates.
• Oversee daily customer care and retention operations to ensure efficient and high-quality service delivery.
• Support advisors in handling customer inquiries related to billing, scheduling, product changes, disconnect requests, and service concerns.
• Assist with escalated customer interactions, ensuring prompt, professional, and satisfactory resolution.
• Monitor adherence to company policies, procedures, scripts, and customer experience standards.
• Reinforce retention and sales strategies that demonstrate the value of Sparklight products and services.
• Monitor key performance indicators (KPIs), including customer satisfaction, response times, retention results, quality assurance scores, and sales performance metrics.
• Analyze trends and identify opportunities for coaching and operational improvement.
• Provide regular reporting and performance updates to leadership.
• Ensure team members meet or exceed established service, retention, and sales goals.
• Train and mentor associates on customer care procedures, retention methodologies, product knowledge, systems, and sales techniques.
• Conduct ongoing training sessions to support continuous learning and process updates.
• Promote best practices in customer communication, active listening, empathy, and problem-solving.
• Encourage career growth and professional development within the team.
• Collaborate with leadership and cross-functional teams to identify opportunities to improve workflows and customer experiences.
• Assist in implementing strategies that improve operational efficiency, customer retention, and service consistency.
• Collect and evaluate customer feedback to identify trends and recommend improvements.
• Promote a customer-first culture that strengthens relationships and builds customer loyalty.

Supervisor, Customer Care, Sales

• Resolve escalated customer service issues (in English and Spanish)
• Create an outstanding quality service experience for the GE Appliance consumer
• Follow up with customers using phone, email, or text to resolve appliance-related concerns
• Find creative solutions that are in the best interest of the customers and GE Appliances
• Interact and coordinate with all necessary stakeholders to successfully resolve consumer issues
• Gather information from various resources and surface concerns with suggested resolutions to the Team Leader or Team Manager
• Complete consumer reviews for satisfaction before case closure
• Meet work schedule demands and obligations with compliance, integrity, and according to values, processes and policies

Bilingual Spanish Inbound Customer Service Agent – Consumer Relations

• Reviews rejected pharmacy claims for appropriateness.
• Becomes a pharmacy claims processing subject matter expert and triages claims issues.
• Becomes subject expert with Medicare Part D policies and procedures.
• Reviews transition claims reports.
• Interacts with the pharmacy benefits manager, pharmacies, prescribers, and members to ensure appropriate and timely member access to prescription drugs.
• Supports medical pharmacy prior authorizations and Medicare Part D drug reconsiderations.
• Supports Medicare Part D call center questions and issues received from members, pharmacies, and providers.
• Supports compliance functions and requests.
• Supports quality programs including STARS.
• Conducts retrospective claims reviews.
• Complies, interprets, documents, and tracks findings from claims monitoring data.

Pharmacy Operations Support Specialist

• Organize, train, manage, and lead a team of Field Office Technicians to ensure successful execution of wellness checks.
• Oversee the deployment of technicians to perform IT infrastructure and end-user device wellness checks at field offices/locations.
• Support field offices/locations where and when needed.
• Other duties as assigned.

Senior Computer User Support Specialist

• Customer Service Representatives field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns.
• Fluent in English and Spanish.
• Handle and carefully respond to all customer inquiries.
• Provide excellent customer service through active listening.
• Work with confidential customer information and treat it sensitively.
• Aim to resolve issues on the first call by being proactive.
• Appropriately communicate with customers.
• Calmly attempt to resolve and de-escalate any issues.
• Escalate interactions when necessary and appropriate.
• Track all call related information for auditing and reporting purposes.
• Provide feedback on call issues.
• Upsell if required.

Bi-Lingual (Spanish) Customer Service Representative

• Coordinate and manage lease extensions and ongoing housing support needs for displaced policyholders in a fast-paced, service-driven environment.
• Ensure continuity of housing by proactively managing extensions, resolving in-stay service issues, and maintaining strong communication between insureds, adjusters, and landlords.
• Serve as a key point of contact for adjusters and landlords during the insured's relocation, ensuring consistent communication, clear expectations, and empathetic support during extensions and ongoing service needs.
• Manage the full lease extension process including requesting and securing approvals from adjusters, coordinating updated lease terms with landlords and vendors and communicating timelines and expectations to policyholders.
• Proactively monitor upcoming lease expirations to prevent service interruptions and ensure seamless housing continuity.
• Coordinate and resolve in-stay service requests including furniture exchanges, add-ons, and maintenance-related concerns.
• Collaborate with landlords, property managers, and vendors to execute timely service solutions and extension agreements.
• Investigate and resolve issues related to property conditions, damages, and vendor performance.
• Maintain accurate financial and operational records, including: updating client ledgers for billing accuracy, tracking extension costs within ALE guidelines, manage move-out coordination when applicable, including vendor pickups, lease terminations, and security deposit reconciliation.
• Document all communication, updates, and actions in internal systems with a high level of accuracy and timeliness.
• Identify risks, delays, or service failures early and escalate appropriately with ownership and urgency.
• Maintain a high-touch service model for all clients, including VIP or complex claims requiring elevated coordination.
• Handle multiple claims simultaneously while meeting service level expectations and deadlines.

Housing Support Specialist

• Own end-to-end technical solution design across Dynamics 365 apps and Dataverse
• Lead technical discovery, design workshops, and solution walkthroughs with client stakeholders
• Configure and extend Dynamics 365 including security model/governance, entities, forms, views
• Build and review customisations using appropriate extensibility patterns
• Design and deliver integrations with external systems using APIs and integration services

MS Dynamics CRM Tech Lead – Sales, Customer Service, Marketing/Customer Insights

• Answer incoming calls and chats and analyze questions and concerns from insureds and/or producers to resolve issues in a timely manner;
• Answer technical questions from producers and assist them in the navigation of the system;
• Processes incoming faxes, emails, and phone requests, responding promptly and appropriately;
• Solicit additional data from insured’s or producers and explain the basis for underwriting determinations and report risk alerts to underwriting;
• Determines reasons for requests for cancellations; follows the procedure for retention.
• Complies with state and federal laws, Department of Insurance criteria, insurance carrier, and Aspire General's policies, procedures, and work rules;
• Review, evaluate, and issue endorsements;
• Produce grammatically correct and clearly written correspondence including letters, memos, reports, emails, and policy file documentation;
• Prompt and regular attendance;
• Other duties as assigned.

Customer Support jobs in Mississippi

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Operations Support Specialist

Bilingual Customer Service Representative

Tier 2 Customer Support – Luxury Jewelry, Phones & Email

Sales/Customer Service Representative – English

Community Support Specialist

Customer Service Representative

Customer Care Representative – Advantage

Customer Service Representative

Customer Support Specialist

Customer Service Representative, Bilingual – Spanish/English

Customer Service and Sales Representatives

Bilingual Spanish Inbound Customer Service Agent

Supervisor, Customer Care, Sales

Bilingual Spanish Inbound Customer Service Agent – Consumer Relations

Pharmacy Operations Support Specialist

Senior Computer User Support Specialist

Bi-Lingual (Spanish) Customer Service Representative

Housing Support Specialist

MS Dynamics CRM Tech Lead – Sales, Customer Service, Marketing/Customer Insights

Licensed Customer Service Representative II