MS Dynamics CRM Tech Lead – Sales, Customer Service, Marketing/Customer Insights

Sutherland

Microsoft Dynamics 365 CRM Technical Lead at Sutherland, leading technical delivery for Sales, Customer Service, and Marketing. Requires strong configuration and development skills, client engagement, and project leadership.

Posted 6/13/2026full-timeRemote • Mississippi • 🇺🇸 United StatesSeniorWebsite

About the role

Key responsibilities & impact

Own end-to-end technical solution design across Dynamics 365 apps and Dataverse
Lead technical discovery, design workshops, and solution walkthroughs with client stakeholders
Configure and extend Dynamics 365 including security model/governance, entities, forms, views
Build and review customisations using appropriate extensibility patterns
Design and deliver integrations with external systems using APIs and integration services

Requirements

What you’ll need

5–10+ years in Microsoft Dynamics CRM / Dynamics 365 CE
Strong knowledge of Dataverse concepts
Experience delivering at least one end-to-end implementation across Sales and Customer Service
Integration experience using APIs, Power Platform, and/or middleware tools
Strong client-facing skills

Benefits

Comp & perks

Health insurance
401(k) plans
Professional development opportunities
Flexible working arrangements
Paid time off

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Microsoft Dynamics CRMDynamics 365DataverseAPI integrationPower Platformmiddleware toolscustomizationsolution designtechnical discoveryend-to-end implementation

Soft Skills

client-facing skillsleadershipcommunicationorganizational skills