Housing Support Specialist

Sedgwick

Remote Housing Support Specialist coordinating lease extensions for displaced policyholders. Managing housing support needs with strong client advocacy and operational coordination in a fast-paced environment.

Posted 6/16/2026part-timeRemote • Alabama, Mississippi, Montana, Texas • 🇺🇸 United StatesJuniorMid-Level💰 $17 - $18 per hourWebsite

About the role

Key responsibilities & impact

Coordinate and manage lease extensions and ongoing housing support needs for displaced policyholders in a fast-paced, service-driven environment.
Ensure continuity of housing by proactively managing extensions, resolving in-stay service issues, and maintaining strong communication between insureds, adjusters, and landlords.
Serve as a key point of contact for adjusters and landlords during the insured's relocation, ensuring consistent communication, clear expectations, and empathetic support during extensions and ongoing service needs.
Manage the full lease extension process including requesting and securing approvals from adjusters, coordinating updated lease terms with landlords and vendors and communicating timelines and expectations to policyholders.
Proactively monitor upcoming lease expirations to prevent service interruptions and ensure seamless housing continuity.
Coordinate and resolve in-stay service requests including furniture exchanges, add-ons, and maintenance-related concerns.
Collaborate with landlords, property managers, and vendors to execute timely service solutions and extension agreements.
Investigate and resolve issues related to property conditions, damages, and vendor performance.
Maintain accurate financial and operational records, including: updating client ledgers for billing accuracy, tracking extension costs within ALE guidelines, manage move-out coordination when applicable, including vendor pickups, lease terminations, and security deposit reconciliation.
Document all communication, updates, and actions in internal systems with a high level of accuracy and timeliness.
Identify risks, delays, or service failures early and escalate appropriately with ownership and urgency.
Maintain a high-touch service model for all clients, including VIP or complex claims requiring elevated coordination.
Handle multiple claims simultaneously while meeting service level expectations and deadlines.

Requirements

What you’ll need

Bachelor's degree or equivalent from an accredited college or university preferred.
Two (2) years' experience in hospitality, customer service, property management, or account management.
Previous experience in insurance, temporary housing, property management, or real estate strongly preferred.
Exceptional verbal and written communication skills with the ability to manage sensitive client situations with professionalism and empathy.
Strong organizational skills with the ability to manage high volume of extensions, deadlines, and service requests simultaneously.
Detail-oriented with a focus on billing accuracy, lease documentation, and system updates.
Strong problem-solving and critical-thinking abilities, especially when resolving housing or vendor-related issues.
Proficiency in Microsoft Office (Word, Excel) and ability to quickly learn internal systems and CRM platforms.
Ability to work independently in a fast-paced environment with shifting priorities.
Strong coordination and relationship management skills when working with vendors, landlords, and adjusters.
Solutions-oriented mindset with a proactive approach to preventing service disruptions.
High level of accountability, urgency, and ownership in managing assigned claims.
Bi-lingual English/Spanish a plus.

Benefits

Comp & perks

Health insurance
401(k) matching
Paid time off
Flexible work arrangements
Professional development opportunities

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

lease managementbilling accuracyproperty managementcustomer serviceaccount managementproblem-solvingcritical thinkingdocumentationservice coordinationvendor management

Soft Skills

communicationorganizational skillsattention to detailempathyrelationship managementsolutions-oriented mindsetaccountabilityurgencyindependencetime management

Certifications

Bachelor's degree