Supervisor, Customer Care, Sales

Cable ONE

Customer Care and Sales Advisor Supervisor overseeing operations and developing a customer-focused team. Leading initiatives for customer care, retention, and sales success in a remote environment.

Posted 6/19/2026full-timeRemote • Alabama, Alaska, Arizona, Colorado, Florida, Idaho, Illinois, Iowa, Kansas, Louisiana, Maryland, Minnesota, Mississippi, Montana, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, South Carolina, Tennessee, Texas, Utah • 🇺🇸 United StatesJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Supervise and lead a team of Customer Care and Sales Advisors, providing coaching, guidance, training, and ongoing support.
Foster a positive, collaborative, and customer-focused work environment.
Schedule and organize team coverage to support business needs and maintain service levels during peak times.
Conduct regular performance discussions, coaching sessions, and development planning.
Support hiring, onboarding, and training initiatives for new associates.
Oversee daily customer care and retention operations to ensure efficient and high-quality service delivery.
Support advisors in handling customer inquiries related to billing, scheduling, product changes, disconnect requests, and service concerns.
Assist with escalated customer interactions, ensuring prompt, professional, and satisfactory resolution.
Monitor adherence to company policies, procedures, scripts, and customer experience standards.
Reinforce retention and sales strategies that demonstrate the value of Sparklight products and services.
Monitor key performance indicators (KPIs), including customer satisfaction, response times, retention results, quality assurance scores, and sales performance metrics.
Analyze trends and identify opportunities for coaching and operational improvement.
Provide regular reporting and performance updates to leadership.
Ensure team members meet or exceed established service, retention, and sales goals.
Train and mentor associates on customer care procedures, retention methodologies, product knowledge, systems, and sales techniques.
Conduct ongoing training sessions to support continuous learning and process updates.
Promote best practices in customer communication, active listening, empathy, and problem-solving.
Encourage career growth and professional development within the team.
Collaborate with leadership and cross-functional teams to identify opportunities to improve workflows and customer experiences.
Assist in implementing strategies that improve operational efficiency, customer retention, and service consistency.
Collect and evaluate customer feedback to identify trends and recommend improvements.
Promote a customer-first culture that strengthens relationships and builds customer loyalty.

Requirements

What you’ll need

High school diploma or GED required; associate or bachelor’s degree preferred.
Minimum of two (2) years of experience in customer service, retention, sales, or a related supervisory role preferred.
Demonstrated leadership, coaching, and team development skills.
Strong verbal and written communication skills.
Ability to effectively manage escalated customer situations with professionalism and empathy.
Working knowledge of Cable One products and services preferred.
Experience with customer service systems, ticketing platforms, and performance reporting tools.
Ability to multitask, prioritize responsibilities, and perform effectively in a fast-paced environment.
Strong analytical and problem-solving skills.
Ability to work independently and collaboratively in a remote or hybrid environment.

Benefits

Comp & perks

Health from Day One: Medical, dental, and vision plans start immediately
Protect What Matters: Life insurance for you and your loved ones
Recharge & Refresh: Generous paid time off for vacations, holidays, and personal days
Plan for Tomorrow: 401(k) with 100% company match (up to 5%) from day one
Extra Peace of Mind: Group legal plan and identity theft protection
Learn & Earn: Tuition reimbursement up to $5,250 in your first year
Give Back: Participate in community support programs across the U.S.
Celebrate Wins: Recognition and awards programs highlight your achievements
Grow Your Career: Clear advancement opportunities
Team Vibes: Collaborative work environment where ideas and teamwork thrive

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer serviceretentionsalesperformance reportingcoachingteam developmentproblem-solvinganalytical skillsmultitaskingprioritization

Soft Skills

leadershipcommunicationempathyactive listeningcollaborationprofessionalismcustomer-focusedtrainingmentoringcareer growth

Certifications

high school diplomaGEDassociate degreebachelor's degree