Cable ONE

Operations

• Own end‑to‑end mobile operations for Sparklight Mobile, ensuring activation, provisioning, billing, and support functions operate reliably at scale with minimal customer friction.
• Lead frontline and support readiness, translating mobile complexity into clear training, documentation, and playbooks that enable consistent execution and strong customer experiences.
• Serve as the central cross‑functional owner for Mobile operations, aligning operational execution with business strategy across Product, Engineering, Billing, Care, Sales, and external partners.
• Define, monitor, and act on mobile operational KPIs, using data and root‑cause analysis to reduce defects, improve performance, and protect revenue.
• Anticipate scale‑related risks and drive sustainable, long‑term solutions, increasing automation, standardization, and operational maturity as the business grows.
• Act as an escalation owner for high‑impact customer or system issues, balancing immediate resolution with durable fixes.

Mobile Operations Manager

Call Center Representative

• Following up with current customers to ensure satisfaction with services.
• Upsell services by asking discovery questions and presenting additional options.
• Making outbound calls to connect with potential business customers.
• Providing high level customer service by entering data accurately in SalesForce.
• Use expertise of Sparklight's products to assist customers with questions about services.
• Help demonstrate why switching to Sparklight is the best choice.

Outbound Business Account Representative

Product Manager

• Manage the complete lifecycle of assigned products from concept to retirement.
• Ensure cross-functional team support on all aspects of product design, development, and execution.
• Drive business analysis and experimentation, capturing insights that inform product design and development.
• Monitor customer experience and identify/recommend enhancements to improve the experience and lead to greater product adoption.
• Work closely with the Business Sales team to understand customer needs and pain points and drive product enhancements to address them.
• Research and understand the competitive landscape in order to provide the products and features necessary for our success.

Product Manager – UCaaS, VoIP

Network Engineer

• Performs network design, performance tuning and optimization across assigned networks and security infrastructure.
• Works with cross-functional teams to design solutions for expanding connectivity while maintaining overall network performance and integrity.
• Analyzes project requests to estimate time and cost.
• Works as part of a project team to determine requirements, risks and limitations for each project scope.
• Ensures accurate monitoring, metrics and alerting of network infrastructure including routers, switches, firewalls, intrusion prevention systems, VPN technology, load balancing systems, enterprise wireless, DNS, mail systems and network management solutions.
• Monitors performance and ensures system availability.
• Identifies, prioritizes and manages security related risks, initiating and implementing assessment, penetration and related testing, identifying vulnerabilities and developing action plans for mitigation.
• Assists with the design, development and maintenance of network infrastructure.

Senior Network Engineer

Customer Support

• Learn and apply Retention Sales and Customer Care concepts, procedures, and methodologies
• Perform entry-level sales and support tasks within a designated region or business area
• Respond to inbound customer inquiries via phone or ticketing systems, providing personalized and thoughtful communication
• Actively listen and ask questions to understand customer needs, showing empathy and respect
• Handle a variety of customer-facing duties, including:
• Addressing requests to disconnect or remove services
• Providing billing and pricing information
• Resolving standard issues remotely or educating customers on resolution steps
• Scheduling service appointments when remote resolution isn’t possible
• Arranging product returns or exchanges
• Managing add/change/delete requests in hosted platforms
• Use effective telephone-based selling skills to:
• Build rapport and identify customer issues
• Offer creative solutions and explain product/service benefits
• Negotiate household spend and upsell additional services
• Accurately and efficiently input orders
• Meet or exceed weekly and monthly sales activity goals
• Follow company-approved scripts to ensure consistent communication
• Assist with special projects as assigned

Customer Care and Sales Advisor – I

Full-stack Engineer

• Lead the design, development, and deployment of enterprise-level software for high-traffic, large-audience platforms
• Oversee and mentor junior and senior software developers and QA developers
• Collaborate with Digital Strategy & Marketing teams to deliver customer-centric solutions
• Ensure code quality, scalability, and maintainability across web and mobile platforms
• Drive strategic initiatives that contribute to customer value, retention, business revenue, and cost effectiveness
• Manage project timelines, deliverables, and team performance
• Champion best practices in software engineering, including CI/CD, automated testing, and code reviews
• Stay current with emerging technologies and industry trend

Lead Software Engineer

Manager

• Develop and implement web analytics strategies to track key metrics and KPIs
• Analyze website traffic and user engagement data to identify trends and areas for improvement.
• Provide insights and recommendations to the Marketing and Media team based on data analysis.
• Collaborate with stakeholders to create customized reports and dashboards.
• Monitor and report on the performance of digital marketing campaigns.
• Conduct A/B testing and multivariate analysis to optimize website and marketing performance.
• Stay current on industry best practices and emerging trends in web analytics.
• Utilize tools such as Google Analytics, Looker and other relevant platforms effectively.
• Identify opportunities for improvement in website usability and conversion rate optimization.
• Work closely with the UX/UI, Media and Web Development teams to ensure accurate tracking and data integration.
• Present findings and recommendations to senior management.
• Implement tagging strategies to track full funnel marketing campaigns accurately.
• Troubleshoot tracking issues and ensure data accuracy.
• Collaborate with cross-functional teams to drive data-informed decisions.
• Implement data visualization techniques to convey insights effectively.

Web Analytics and Optimization Manager

• Manage an agile backlog by balancing feedback from stakeholders and prioritizing projects based on business needs.
• Identify and remediate UX/UI bottlenecks that impede conversion rates, ensuring a seamless checkout experience.
• Implement A/B testing strategies to refine which pages drive the highest lead conversions.
• Project manages across departments and acts as primary contact with developers, facilitating dialogue with key stakeholders to ensure successful and timely project launches.
• Gather and prioritize requirements from stakeholders and customers.
• Utilize product/project management software to track progress and deliverables.
• Analyze product performance and user feedback to inform improvements.
• Ensure alignment with business objectives and customer needs.
• Present product updates and recommendations to senior management.
• Stay current on industry trends and best practices in digital product management.

Digital Product Owner

Account Executive

• Engage with enterprise clients to understand their business needs and present customized B2B telecom solutions that drive ROI.
• Build and manage a robust sales funnel through targeted outreach, referrals, and strategic networking.
• Maintain and grow existing accounts by delivering exceptional service and identifying upsell opportunities.
• Consistently meet or exceed monthly and quarterly sales targets through disciplined execution and strategic account planning.
• Stay informed on industry trends, competitive landscape, and emerging technologies to position Sparklight as a trusted advisor.
• Partner with internal teams (engineering, product, support) to ensure seamless delivery and client satisfaction.

Enterprise Sales Representative

Sales

• Directly supervise enterprise sales personnel.
• Motivate, coach, and develop team members to achieve individual and team sales targets.
• Conduct regular performance evaluations and provide actionable feedback.
• Monitor daily sales activities and pipeline progress.
• Ensure consistent tracking of performance against goals; implement improvement plans promptly.
• Support team in closing deals and resolving customer issues.
• Assist in recruiting qualified sales staff.
• Oversee onboarding, training, and ongoing development of sales team members.
• Manage to budgets and develop sound forecasts.
• Maintain full responsibility for revenue attainment and expense control.
• Ensure compliance with company policies and procedures.
• Build strong relationships with enterprise customers.
• Represent the company in local business community activities.