Cable ONE

Business Operations

• 1st level support for Oracle ERP cloud applications
• Access requests
• Quarterly update reviews
• SQL reporting
• Work with Oracle on issue resolution

Business Systems Intern

Customer Support

• Learn and apply Retention Sales and Customer Care concepts, procedures, and methodologies
• Perform entry-level sales and support tasks within a designated region or business area
• Respond to inbound customer inquiries via phone or ticketing systems, providing personalized and thoughtful communication
• Actively listen and ask questions to understand customer needs, showing empathy and respect
• Handle a variety of customer-facing duties, including:
• ○ Addressing requests to disconnect or remove services
• ○ Providing billing and pricing information
• ○ Resolving standard issues remotely or educating customers on resolution steps
• ○ Scheduling service appointments when remote resolution isn’t possible
• ○ Arranging product returns or exchanges
• ○ Managing add/change/delete requests in hosted platforms
• Use effective telephone-based selling skills to:
• ○ Build rapport and identify customer issues
• ○ Offer creative solutions and explain product/service benefits
• ○ Negotiate household spend and upsell additional services
• ○ Accurately and efficiently input orders
• Meet or exceed weekly and monthly sales activity goals
• Follow company-approved scripts to ensure consistent communication
• Assist with special projects as assigned

Customer Care and Sales Advisor

Manager

• Oversees ongoing planned, ad-hoc and maintenance related outside plant activity, directing all aspects assigned projects end-to-end.
• Actively manages, tracks and reports on current ongoing activity and projects, including work progress, schedule, and budget.
• Proactively works with local systems, divisions, corporate office and contractor teams to find solutions to issues that prevent construction projects from completing on time and on budget.
• Reviews all required reports from field personnel and contractors (including invoicing reports) for accuracy.
• Ensures appropriate acceptance testing of new outside plant facilities, periodically reviewing and updating audits and facility maps to ensure accuracy.
• Verifies that all required documentation, including bid jobs, build orders, job start agreements and close out documentation is complete.
• Conducts periodic quality assurance inspections of OSP projects, providing recommendations to management for improving standards and practices resulting in higher quality and lower project costs.
• Researches and ensures compliance with all legal requirements, building and safety codes and other relevant regulations.
• Negotiates contractor partner agreements, confirms complete with Cable One design and construction protocol, and resolves financial and quality discrepancies.
• Works closely with the leadership team to develop budgets and allocate appropriate funds for new builds, rebuilds, upgrades and other construction efforts.
• Responds to questions, concerns and complaints regarding construction projects.
• Develops, modifies and reviews existing processes to facilitate application of key performance indicators (KPI).

Construction Manager

Solutions Engineer

• Act as lead technical consultant and solution architect for strategic accounts requiring large-scale data transport, colocation, and infrastructure solutions.
• Develop long-haul and metro fiber solutions with detailed designs covering ILA builds, POPs, OSP/ISP integration, and diverse routing paths.
• Participate in RFP/RFI processes and serve as the technical lead for proposals, presentations, and strategic planning discussions.
• Engage with internal engineering, construction, field ops, and vendor teams to validate feasibility, cost models, and deployment timelines.
• Maintain deep knowledge of OSP/ISP standards, long-haul infrastructure engineering, and emergent technologies in hyperscale connectivity.
• Collaborate on the build and deployment planning for ILA sites, backbone splicing, data center entry, and fiber path diversity.
• Generate technical documentation, including design diagrams, equipment specifications, test and acceptance criteria, and photo documentation standards.
• Provide thought leadership and technical training to sales, product, and engineering teams on emerging trends in long-haul infrastructure and data center interconnects.

Senior Solutions Engineer – Hybrid

Collections

• Provide excellent customer service regarding collection issues
• Resolve billing errors and disputes associated with collection issues
• Deliver credit and collections support for Customer Care Sales team
• Enter bankruptcy notices in billing systems
• Respond to customer, associate, and collection agency inquiries
• Provide backup for other Collections Specialists and Manager as needed
• Maintains the Credit and Collections email inbox
• Maintain Collection reports
• Learn and comply with Cable One credit and collections practices and policies.
• Learns and complies with regulatory requirements, including SOX.
• Assists with special projects as assigned.

Collections Specialist I

Project Manager

• Provides leadership and oversight for the EPMO Project/Program Management group as a centralized shared service for project/program management needs.
• Oversees team efforts to lead and coordinate cross-functional teams responsible for project completion using an internal customer perspective, typically from initiation through delivery.
• Accountable for coordinating cross-functional project teams to plan, organize, monitor, resource, risk, and issue management through tools, meetings, and progress measurement activity bringing distinct, specific projects to completion.
• Delivers defined project/program outputs on time, within budget, and with quality results using PMBOK best practices and standards.
• Provides project management support for a single project or multiple standard / routine projects.
• Supports all aspects of project execution, including requirements gathering, project planning, change control, risk management, close out and reporting.
• Works with cross-functional and other relevant stakeholders to ensure understanding of project objectives, address challenges and resolve issues and questions.
• Synthesizes diverse sets of information into plans and schedules.
• Collects and organizes resource, cost and other budget needs. Provides updates and reports to all stakeholders, including information on progress, challenges and solutions.
• Ensures consistency and adherence to recognized project management methods and standards.
• Establishes and maintains effective relationships with relevant internal / external stakeholders.

Project Manager II

Account Executive

• Hit the ground running by actively prospecting and qualifying new leads in your territory through energizing phone calls, face-to-face B2B visits, and creative outreach that gets attention.
• Bring solutions to life by showcasing Sparklight’s cutting-edge broadband and voice services, customizing each pitch to meet the unique goals and challenges of small and mid-sized businesses.
• Own the entire sales journey, from first contact to final handshake—partnering with property managers, community leaders, and internal teams to deliver a seamless and memorable customer experience.
• Build strong, lasting relationships by staying ahead of customer needs, offering timely upgrades, and uncovering new opportunities to help their business grow and succeed.
• Crush your sales goals with a consultative, value-driven approach that turns challenges into wins and consistently exceeds expectations.

Business Account Executive II

Product Manager

• Own the Sparklight Mobile product portfolio , including: Mobile plans, pricing, packaging, and promotions.
• Device compatibility and onboarding experience (eSIM, physical SIM, BYOD).
• Activation flows, port-in success, and customer lifecycle management.
• Fraud prevention, eligibility rules, and operational guardrails.
• Define the product vision, roadmap, and business cases for Sparklight Mobile and convergence initiatives.
• Drive adoption and engagement through bundling strategies with broadband, streaming, and connected home services.
• Partner with internal teams (Marketing, Sales, CX, Billing, Engineering, Digital) to ensure seamless product launches and operational readiness.
• Manage relationships with MVNE partners, carrier partners, and device ecosystem providers to deliver product enhancements and platform improvements.
• Monitor and improve key mobile performance metrics, including attach rates, activation success, port-in completion, ARPU, and churn.
• Identify opportunities to improve the mobile customer experience, including activation speed, device compatibility, and digital onboarding.
• Lead development of converged offers that strengthen household relationships across internet, mobile, entertainment, and connected home services.
• Analyze market trends to ensure Sparklight Mobile remains competitive.
• Serve as the voice of the customer, ensuring mobile and convergence products deliver meaningful value and a differentiated experience.

Mobile Product Lead

• Prepares quarterly and year-end income tax provisions in OneSource Tax Provision and maintains supporting documentation
• Reviews quarterly income tax account reconciliations and flux analysis prepared by the senior tax associate
• Prepares/reviews SOX documentation relating to income taxes
• Works with external auditors to ensure seamless and error free tax reporting on quarterly and year-end financial statements
• Manages the annual income tax compliance process, including in-house tax return preparation of the U.S. federal and approximately forty state income/franchise tax returns in OneSource Tax as well as oversee the quarterly estimated tax payments
• Manages tax authority inquiries and audits relating to income taxes
• Conducts income tax research and assists with tax planning and process improvement opportunities
• Assist with integrating the tax function of newly acquired businesses, including analyzing tax implications of potential acquisitions
• Manage effective working relationship with other functions of the Company
• Supervises and mentors the senior tax analyst and ensures constant development of their skillsets.

Senior Manager, Tax

• Learn and apply Retention Sales and Customer Care concepts, procedures, and methodologies.
• Perform entry-level sales and support tasks within a designated region or business area.
• Respond to inbound customer inquiries via phone or ticketing systems, providing personalized and thoughtful communication.
• Actively listen and ask questions to understand customer needs, showing empathy and respect.
• Handle a variety of customer-facing duties, including:
• ○ Addressing requests to disconnect or remove services
• ○ Providing billing and pricing information
• ○ Resolving standard issues remotely or educating customers on resolution steps
• ○ Scheduling service appointments when remote resolution isn’t possible
• ○ Arranging product returns or exchanges
• ○ Managing add/change/delete requests in hosted platforms
• Use effective telephone-based selling skills to:
• ○ Build rapport and identify customer issues
• ○ Offer creative solutions and explain product/service benefits
• ○ Negotiate household spend and upsell additional services
• ○ Accurately and efficiently input orders
• Meet or exceed weekly and monthly sales activity goals.
• Follow company-approved scripts to ensure consistent communication.
• Assist with special projects as assigned.

Customer Care and Sales Advisor – I

• Establishes policies, procedures and practices for Carrier Service Delivery teams.
• Provides direction to teams responsible for project management and order fulfillment activities.
• Ensures team members adhere to established practices and policies.
• Conducts periodic reviews to ensure orders are on track and committed timelines are met.
• Conducts post-activation reviews to ensure achievement of business objectives.
• Works with internal product, technical and other teams to ensure order velocity is achieved.
• Provides feedback to product support, operations management, marketing, and other teams based on customer use cases, adoption blockers and related issues and concerns.
• Advocating for and driving improvements related to the associate and customer experiences in a high change environment.

Manager, Carrier Service Delivery

• Handling new sales quotes, including formulating contracts, quotations and pricing, product research, customer relations, follow-up, coordinating due dates, placing service orders, managing and communicating test and turn up of circuits, etc.
• Assist in identifying wholesale opportunities outside of company's current markets.
• Have a working knowledge of Carrier Ethernet, optical waves, dark fiber, and broadband services.
• Developing and maintaining relationships with transport engineers from various carriers.
• Designing and creating customer network configurations.
• Responsible for working with operations to ensure accurate order processing and service delivery.
• Handling a wide variety of customer support, including resolving billing issues, managing customer inquiries, customer turn-up, and general customer satisfaction and relations.
• Lead, identify and manage internal communications needs, disseminate information regarding relevant activities and obtain appropriate corporate approvals.
• Work with sales management, product management, IT, regulatory, corporate marketing, and other inter-departmental stakeholders, by managing resources and timeframes required to complete and recommend customer solutions, requirements, pricing, and implementation.
• Assures effective communications are maintained within areas of responsibility.
• Where appropriate, informs employees as to plans in progress.
• Performs other related duties as assigned to ensure effective operation of Company.

Carrier Account Executive II

Operations

• Own end‑to‑end mobile operations for Sparklight Mobile, ensuring activation, provisioning, billing, and support functions operate reliably at scale with minimal customer friction.
• Lead frontline and support readiness, translating mobile complexity into clear training, documentation, and playbooks that enable consistent execution and strong customer experiences.
• Serve as the central cross‑functional owner for Mobile operations, aligning operational execution with business strategy across Product, Engineering, Billing, Care, Sales, and external partners.
• Define, monitor, and act on mobile operational KPIs, using data and root‑cause analysis to reduce defects, improve performance, and protect revenue.
• Anticipate scale‑related risks and drive sustainable, long‑term solutions, increasing automation, standardization, and operational maturity as the business grows.
• Act as an escalation owner for high‑impact customer or system issues, balancing immediate resolution with durable fixes.

Mobile Operations Manager

Call Center Representative

• Following up with current customers to ensure satisfaction with services.
• Upsell services by asking discovery questions and presenting additional options.
• Making outbound calls to connect with potential business customers.
• Providing high level customer service by entering data accurately in SalesForce.
• Use expertise of Sparklight's products to assist customers with questions about services.
• Help demonstrate why switching to Sparklight is the best choice.

Business Systems Intern

Customer Care and Sales Advisor

Construction Manager

Senior Solutions Engineer – Hybrid

Collections Specialist I

Project Manager II

Business Account Executive II

Business Account Executive II

Mobile Product Lead

Senior Manager, Tax

Customer Care and Sales Advisor – I

Manager, Carrier Service Delivery

Carrier Account Executive II

Mobile Operations Manager

Outbound Business Account Representative