Director, Mobile & Converged Services

Cable ONE

Director of Mobile & Converged Services at Sparklight leading mobile product development and market growth. Focused on building and managing MVNOs, and enhancing customer experience.

Posted 6/3/2026full-timeRemote • Alabama, Arizona, Florida, Idaho, Illinois, Iowa, Kansas, Louisiana, Maryland, Mississippi, Montana, Nevada, New Mexico, New York, North Carolina, North Dakota, Oklahoma, Oregon, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah • 🇺🇸 United StatesLeadWebsite

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

product managementfinancial modelingeSIM provisioningdigital activation flowsBYOD onboardingKPI analysiscontract negotiationsbusiness case developmentmarket trend analysiscustomer lifecycle management

Soft Skills

cross-functional communicationinfluence without authorityanalytical skillsleadershipstrategic thinkingnegotiation skillscustomer advocacycollaborationproblem-solvingadaptability

Industry Keywords

MVNOMVNEtelecomwirelessconverged connectivitybroadbandstreamingdevice ecosystemactivation successchurn

About the role

Key responsibilities & impact

Mobile Product Portfolio
Own plans, pricing, packaging, promotions, and the full device compatibility and onboarding experience across eSIM, physical SIM, and BYOD flows.
Lead activation flow design, port-in success optimization, and customer lifecycle management.
Define and enforce fraud prevention, eligibility rules, and operational guardrails.
Product Vision & Roadmap
Define the product vision and multi-quarter roadmap for Sparklight Mobile and convergence initiatives.
Build and own business cases, financial models, and investment recommendations for mobile product decisions.
Drive adoption and household penetration through bundling strategies that connect mobile with broadband, streaming, and connected home.
Partner & Ecosystem Management
Own commercial relationships with MVNE partners, carrier partners, and device ecosystem providers.
Lead platform enhancement negotiations and roadmap alignment with external partners.
Manage partner readiness for new product launches and capability expansions.
Performance & Growth
Own and improve key mobile KPIs: attach rates, activation success, port-in completion, ARPU, and churn.
Analyze market trends and competitive positioning to keep Sparklight Mobile relevant and differentiated.
Serve as the voice of the mobile customer internally, ensuring the product delivers meaningful, differentiated value.
Cross-Functional Execution
Partner with Marketing, Sales, CX, Billing, Engineering, and Digital to ensure clean product launches and operational readiness.
Coordinate with the Mobile Operations Manager to translate product strategy into reliable day-to-day execution.

Requirements

What you’ll need

Required Direct MVNO or MVNE operating experience.
7+ years of product management or product leadership experience in wireless, telecom, or a closely adjacent field.
Hands-on experience with eSIM provisioning, digital activation flows, and BYOD onboarding.
Demonstrated success growing a mobile subscriber base from an early or mid-stage baseline.
Experience managing MNO and MVNE commercial relationships, including contract negotiations and roadmap alignment.
Strong analytical and financial modeling skills with the ability to build and defend business cases independently.
Exceptional cross-functional communication and the ability to influence across all levels without formal authority.
Strongly Preferred Background in converged connectivity products that bundle mobile with broadband, streaming, or connected home services.
Experience at an MVNO that operated in a resource-constrained, high-growth environment.
Familiarity with the cable/broadband operator landscape and its strategic intersection with mobile.

Benefits

Comp & perks

Medical, dental, and vision plans – start when you start!
Life insurance (self, spouse, children)
Paid time off (vacation, holiday, and personal/sick days)
401(k) - 100% company match starts day 1 of employment (up to 5% of eligible compensation)
Group Legal plan with Identity Theft Protection
Additional Perks
Tuition reimbursement (up to $5,250 on 1st year)
Annual community support to various organizations across the U.S.
Associate recognition & awards programs
Advancement opportunities
Collaborative work environment
FREE Cable One services for associates who live in a serviceable area
Remote Access to select premium channels (Cable One, Sparklight, Cable America and ValuNet Fiber Only)