Manager, Customer Care – Sales Advisor

Cable ONE

Manager overseeing customer care and sales advisor team operations while fostering a supportive work environment. Ensuring performance goals are met and driving customer satisfaction through effective team management.

Posted 6/11/2026full-timeRemote • Texas • 🇺🇸 United StatesJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Communicates departmental and organizational goals to the team and key stakeholders
Maintains current and historical performance data
Identifies and communicates key performance trends, monitors call queues, manages associate staffing and oversees the quantitative and qualitative objectives of the team
Prepares and manages the General & Administrative budget
Balances expenditures to minimize costs and maximize customer service
Oversees the cash management process
Exemplifies our brand principals – committed, helpful, proactive, personal through internal and external interactions
Responsible for performance and behavior of self and team, and clearly communicates expectations
Monitors and provides feedback on customer interactions through call review and post call survey data to drive frictionless Customer Experience
Utilizes the Inside Out Coaching methods and GROW model to coach and develop associates
Delivers prompt, professional solutions for customer and associate inquires
Establishes a culture of inclusion, positivity, and continuous growth and learning
Works alongside the team to achieve goals and actively fills in for customer service representatives when needed
Collaborates regularly with associates, peers, General Manager, Division and Customer Operations leadership
Creates opportunities for growth and success through task delegation and encourages associates to determine how they accomplish goals and resolve issues
Identifies opportunities for operational improvements and implements solutions
Seeks associate feedback to continuously drive process improvement and improved Customer Experience
Effectively analyzes and recommends best practices to minimize non-revenue customer contacts and drive First Contact Resolution
Collaborates with Marketing and system General Manager to understand area competition and growth opportunities
Encourages growth mindset and is willing and able to take calculated risks to achieve business goals
Actively involved in supporting local community initiatives
Assists with recruiting, hiring, onboarding and training new associates
Grows and develops associates through project and stretch assignments
Consistently meets one on one with associates to nurture relationships, coach, and develop
Committed to performance management and effectively evaluates associates annually
Hosts regular team meetings that are energetic and engaging where important information is communicated, associates can provide feedback, share ideas, ask questions, and have ownership in the overall success of the team

Requirements

What you’ll need

Bachelor’s degree or two years related experience
Strong managerial skills
Computer experience
Excellent oral and written skills

Benefits

Comp & perks

Medical, dental, and vision plans – start when you start!
Life insurance (self, spouse, children)
Paid time off (vacation, holiday, and personal/sick days)
401(k) - 100% company match (match program starts after 1 year of service, up to 5% of eligible compensation)
Group Legal plan with Identity Theft Protection
Additional Perks
Tuition reimbursement (up to $5,250 on 1st year)
Annual community support to various organizations across the U.S.
Associate recognition & awards programs
Advancement opportunities
Collaborative work environment

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

budget managementperformance analysiscall monitoringcustomer experience improvementcoaching methodstask delegationprocess improvementrecruitingonboardingtraining

Soft Skills

communicationleadershipteam collaborationfeedback provisiongrowth mindsetinclusionpositivityrelationship nurturingperformance managementproblem-solving