Technical Care Specialist II – Business

Cable ONE

Business Care Specialist at Sparklight addressing inquiries from business enterprise customers. Responsible for account updates, billing discrepancies, and providing professional support via multiple channels.

Posted 7/9/2026full-timeRemote • Alabama, Alaska, Arizona, Florida, Idaho, Illinois, Iowa, Kansas, Louisiana, Minnesota, Mississippi, Montana, New Mexico, New York, North Carolina, North Dakota, Oklahoma, Oregon, Pennsylvania, South Carolina, Tennessee, Texas, Utah • 🇺🇸 United StatesJuniorWebsite

Tech Stack

Tools & technologies

SFDC

About the role

Key responsibilities & impact

Answering calls from Sparklight business customers and responding to inquiries in a professional manner.
Providing accurate, prompt, and consistent support to business customer needs by following Standard Operating Procedures (SOP).
Responding to and resolving business customer situations, including billing discrepancies, in a courteous, professional manner.
Providing post-installation care, including entering changes of service into the Single View software platform.
Responding to web chat inquiries from business customers on the Business Services Website in a courteous and professional manner.
Navigating and notating back office processing tools for selected calls.
Providing timely feedback to Sparklight leadership regarding service issues or customer concerns.
Other duties and/or responsibilities not specifically set forth above may, however, be assigned as needed.

Requirements

What you’ll need

High school diploma or general education degree (GED)
One to two years related experience and/or training; or equivalent combination of education and experience.
Customer service-oriented with experience providing customer service over the phone.
Data entry experience is important.
Experience in Microsoft Outlook, Word, and Excel.
Knowledgeable in Salesforce.com and Single View is preferred.

Benefits

Comp & perks

Medical, dental, and vision plans – start when you start!
Life insurance (self, spouse, children)
Paid time off (vacation, holiday, and personal/sick days)
401(k) - 100% company match (match program starts after 1 year of service, up to 5% of eligible compensation)
Group Legal plan with Identity Theft Protection
Tuition reimbursement (up to $5,250 on 1st year)
Up to seventy-five dollars a month towards cable and internet services
Annual community support to various organizations across the U.S.
Associate recognition & awards programs
Advancement opportunities
Collaborative work environment

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Data EntryCustomer ServiceBilling Discrepancy ResolutionStandard Operating Procedures (SOP)Web Chat Support

Soft Skills

Professional CommunicationCourteous InteractionTimely Feedback

Certifications

High School DiplomaGeneral Education Degree (GED)